CAMPAIGN: REAR CARGO DOOR WON'T LATCH PROPERLY
Subject: PRODUCT CAMPAIGN 95-C-50 - REAR CARGO DOOR WON'T LATCH PROPERLY
Model and Year: 1995 G-VANS WITH SEO 6N3/6N4
To: All Chevrolet/Geo Dealers
General Motors has decided that in certain 1995 Chevrolet G-Vans equipped with SEO inside rear cargo door release handles (6N3/6N4) the right-hand rear cargo door can be hard to latch in the primary latch position. The harder the door is closed, the less likely it is to latch in this position. When this condition occurs, the door will always latch in the secondary position. However, to get it to close into the primary latch position, the door must be pushed shut from outside the vehicle while the door is in the secondary latch position.
To correct this condition, dealers will install a redesigned rear- cargo door lock control assembly.
VEHICLES INVOLVED
Involved are certain 1995 Chevrolet G-Vans equipped with SEO 6N3/6N4 and built within the following VIN breakpoints:
PLANT YEAR MODEL PLANT CODE FROM THROUGH ------------------------------------------------------- 1995 G-Van Flint "F" SF107623 SF172543
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers, possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
PARTS INFORMATION
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO) . To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2) All Goodwrench parts system test dealers should order on a "VIP" order.
Quantity/ Part Number Description Vehicle ------------------------------------------------------- 15726002 Back Door Control Assembly 1
SERVICE PROCEDURE - The figure referenced is located on page 4.
REMOVAL PROCEDURE
NOTICE: On certain passenger vans a trim panel may have been installed. If a trim panel is present, remove the panel prior to repairs.
1. Remove upper door latch rod (Figure 1, Item 2) from control assembly (Figure 1, Item 1). Upper door latch rod is secured by a plastic retainer clip (Figure 1, Item 6) which closes on the lock rod thread area. To open retainer, use a flat blade screwdriver (prefer an angled blade). The clip locking mechanism will be on the LH side of the rod opening to the RH side of the rod.
2. Remove door lock rod or electric door actuator rod (Figure 1, Item 5), if applicable. Remove actuator from lock rod by sliding rubber mount at top of actuator off the door lock rod (refer to Service Manual, Section 10A1).
3. Remove 3 control assembly bolts (Figure 1, Item 3).
4. Remove lower lock rod assembly (Figure 1, Item 4) by removing plastic retainer clip (Figure 1, Item 6), if applicable. Pull lower lock rod forward and detach from control assembly.
5. Remove back door control assembly (Figure 1, Item 1) through the access hole.
INSTALLATION PROCEDURE
1. Install new back door control assembly (Figure 1, Item 1) into access hole.
2. Install lower lock rod assembly (Figure 1, Item 4) to back door control assembly (Figure 1, Item 1).
3. Install 3 control assembly bolts (Figure 1, Item 3) Torque bolts to 25 Nm (18 lb. ft.).
4. Install door lock rod or electric door actuator (Figure 1, Item 5), if applicable.
5. Install upper door latch rod (Figure 1, Item 2). The upper door latch rod is self-adjusting. Locate threaded portion of rod into plastic retainer clip. Close clip onto threads.
6. Close back door and observe that the latching mechanism is latching properly.
7. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label", is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. When installing the new Campaign Identification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST) Ask to Item Number S-1015 when ordering.
Apply "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* FAILED PARTS LABOR LABOR OTHER REPAIR PERFORMED PC PART NO. ALLOW CC-FC OP HOURS HOURS ----------------------------------------------------------------------------- Back Door Latch, Replace (Center) 1 15726002 ** SK-00 V9695 0.2 0.1 (Vehicles Without Door Trim) Back Door Latch, Replace (Center) 1 15726002 ** SK-00 V9696 0.4 0.1 (Vehicles With Door Trim) (Vehicles With Door Trim)
*Campaign Administrative Allowance.
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% of all parts required for the repair.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.
Dear Chevrolet Customer:
This notice is sent to inform you that Chevrolet Motor Division is conducting a recall campaign that includes your vehicle.
REASON FOR THIS RECALL
General Motors has decided that in certain 1995 Chevrolet G-Vans equipped with SEO inside rear cargo door release handles the right-hand rear cargo door can be hard to latch in the primary latch position. The harder the door is closed, the less likely it is to latch in this position. When this condition occurs, the door will always latch in the secondary position. However, to get it to close into the primary latch position, the door must be pushed shut from outside the vehicle while the door is in the secondary latch position.
WHAT WE WILL DO
To be absolutely sure that your vehicle is to specifications, your Chevrolet dealer will install a redesigned rear-cargo door lock control assembly. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Chevrolet dealer as soon as possible to arrange a service date and so the dealer may order the necessary parts for the repair. Instructions for performing this service have been sent to your dealer and parts are available. Please contact your dealer to arrange a service date as soon as possible. You may ask your dealer if you wish to know how much time will be needed to schedule and process your vehicle.
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Chevrolet Motor Division GENERAL MOTORS CORPORATION
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
