CAMPAIGN: REAR CARGO DOOR WON'T LATCH PROPERLY
SUBJECT: REAR CARGO DOOR WON'T LATCH PROPERLY
MODELS: 1995 Chevrolet and GMC G-Vans Equipped With SEO 6N3/6N4
TO: ALL GENERAL MOTORS DEALERS
General Motors of Canada Limited has determined that CERTAIN 1995 Chevrolet and GMC G-Vans equipped with SEO inside rear cargo door release handles (6N3/6N4) the right-hand rear cargo door can be hard to latch in the primary latch position. The harder the door is closed, the less likely it is to latch in this position. When this condition occurs, the door will always latch in the secondary latch position. However, to get it to close into the primary latch position, the door must be pushed shut from outside the vehicle while the door is in the secondary latch position.
To correct this condition, dealers will install a redesigned rear cargo door lock control assembly.
VEHICLES INVOLVED:
Involved are CERTAIN 1995 Chevrolet G-Vans equipped with SEO 6N3/6N4 built within the following VIN breakpoints:
Year Model Plant Plant Code From Through
1995 Chevrolet G-Van Flint F SF107623 SF172543
Also included are the following five (5) GMC G-Vans:
1GTEG25KXSF525526 1GTGG39K0SF524071 1GTEG25K3SF516313 1GTGG39Y1SF524715 1GTFG35K0SF513248
NOTE: PLEASE CHECK DCS SCREEN 4S OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.
All affected vehicles have been identified by the VIN listing provided to involved dealers with this bulletin. Any dealer not receiving a listing was not shipped any of the affected vehicles.
DEALER CAMPAIGN RESPONSIBILITY:
All unsold new vehicles in dealer's possession and subject to this campaign MUST be held and inspected/repaired per the Service Procedure of this Campaign Bulletin before owners take possession of these vehicles.
Dealers are to perform this campaign on all involved vehicles at no charge to owners, regardless of kilometers traveled, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow- up cards should not be used for this purpose, since the owner may not as yet have: received the notification letter.
In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
CAMPAIGN PROCEDURE:
Refer to Section 4 of the Service Policies and Procedures Manual for the detailed procedure on handling Product Campaigns. Dealers are requested to complete the campaign on all transfers as soon as possible.
OWNER NOTIFICATION:
All owners of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of owner letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.
PARTS INFORMATION:
Parts required to complete this campaign should be ordered through regular channels, as follows:
Part Number Description Quantity/Vehicle ----------------------------------------------------------------------- 15726002 Back Door Control Assembly 1
PARTS AND LABOUR CLAIM INFORMATION:
Credit for the campaign work performed will be paid upon receipt of a properly completed campaign claim card or DCS transmission in accordance with the following:
Repair Code Description Time Allowance
2A Back Door Latch, Replace (Center) 0.3 (Vehicles Without Door Trim) 3A Back Door Latch, Replace (Center) 0.5 (Vehicles With Door Trim)
Time allowance includes 0.1 hour for dealer administrative detail associated with this campaign. Parts credit will be based on dealer net plus 40% to cover parts handling.
SERVICE PROCEDURE:
Removal Procedure
Notice: On certain passenger vans a trim panel may have been installed. If a trim panel is present, remove the panel prior to repairs.
FIGURE 1
1. Remove the upper door latch rod (Item #2) from the control assembly (Item #1). The upper door latch rod is secured by a plastic retainer clip (Item #6) which closes on the lock rod threaded area. To open retainer, use a flat-blade screwdriver (prefer an angled blade). The clip locking mechanism will be on the LH side of the rod opening to the RH side of die rod.
2. Remove the door lock rod or electric door actuator rod (Item #5), if applicable. Remove actuator from lock rod by sliding the rubber mount at the top of the actuator off the door lock rod (refer to Service Manual, Section 10A1).
3. Remove the 3 control assembly bolts (Item #3).
4. Remove the lower lock rod assembly (Item #4) by removing plastic retainer cup (Item #6), if applicable. Pull lower lock rod forward and detach from control assembly.
5. Remove the back door control assembly (Item #1) through the access hole.
Installation Procedure
FIGURE 1
1. Install the new back door control assembly (Item #1) into the access hole.
2. Install the lower lock rod assembly (Item #4) to the back door control assembly (Item #1).
3. Install the 3 control assembly bolts (Item #3). Torque bolts to 25 N.m (18 ft. lbs.).
4. Install the door lock rod or electric door actuator (Item #5), if applicable.
5. Install the upper door latch rod (Item #2). The upper door latch rod is self-adjusting. Locate the threaded portion of the rod into the plastic retainer clip. Close the clip onto threads.
6. Close back door and observe that the latching mechanism is latching properly.
7. Install Campaign Identification Label.
INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL
Clean surface of radiator upper mounting panel and apply a Campaign Identification Label. Make sure, the correct campaign number is inserted on the label. This will indicate that the campaign has been completed.
Dear General Motors Customer.
As a valued customer, your complete satisfaction with your GM vehicle is our goal. In keeping with this goal, we want to let you know that we have discovered a problem that could affect your vehicle and we want to take care of it at no charge to you.
On a number of 1995 Chevrolet and GMC G-Vans with inside rear cargo door release handles, the right-hand rear cargo door can be hard to latch in the primary latch position. The harder the door is closed, the less likely it is to latch in this position. When this condition occurs, the door will always latch in the secondary latch position. However, to get it to close into the primary latch position, the door must be pushed shut from outside the vehicle while the door is in the secondary latch position.
To be absolutely sure that your vehicle is to specifications, your General Motors dealer will install a redesigned rear cargo door lock control assembly.
Please contact your GM dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department General Motors of Canada Limited
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
