CAMPAIGN:INCORRECT CERTIFICATION LABEL
Subject: PRODUCT CAMPAIGN 90C25 INCORRECT CERTIFICATION LABEL
Model and Year: 1990 C/K 1500-3500 SERIES LIGHT MODEL TRUCKS (OSHAWA TRUCK ASSEMBLY PLANT ONLY - PLANT CODE 1121)
To: All Chevrolet Dealers
General Motors has determined that certain 1990 C/K 1500-3500 Series light model trucks were produced at the Oshawa Truck Assembly Plant with incorrect certification labels. The month/year was printed as 01/89 instead of 01/90 on these labels although the trucks were assembled correctly.
To correct this condition, a new certification label is to be affixed to each involved vehicle. Since a new label can be easily installed, and to reduce owner inconvenience, new certification labels will be sent directly to owners of record. owners may install the new label or ask a dealer to perform the service at no charge to the owner.
VEHICLES INVOLVED
Involved are certain 1990 C/K 1500-3500 Series light model trucks built at Oshawa Truck Assembly Plant within the following VIN breakpoints:
PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ------ ---- -------- -------- 1990 CIK Oshawa "1" L1163893 L1164957
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin.
PARTS INFORMATION
A new certification label required for each vehicle involved will be mailed to owners of record or involved dealers by Chevrolet Motor Division.
If the existing label's VIN does not match the new label or the new label was not received, contact the Chevrolet Dealer Assistance Center to make arrangements to receive a replacement.
SERVICE PROCEDURE
1. Open driver's door.
2. Verify that the Vehicle Identification Number (VIN) of the new certification label is the same as on the existing label. (See illustration).
If the VIN of the new certification label is different from the existing label, contact the Chevrolet Dealer Assistance Center to arrange to receive the correct label.
If the VIN of the new certification label is the same as on the existing label, follow the remaining steps of this procedure and install the new label.
3. With an appropriate instrument, lift corner of the old certification label and peel from door edge.
4. Clean area where new label will be installed.
5. Remove protective backing from new label, and carefully apply to vehicle in same location as original label.
NOTICE: DO NOT ATTEMPT TO REMOVE OR LOOSEN THE NEW LABEL ONCE IT HAS BEEN APPLIED AS THIS WILL DAMAGE THE LABEL AND MAKE IT ILLEGIBLE.
6. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
FAILED PARTS CC-FC LABOR LAB OTH REPAIR PERFORMED PC PART NO. ALLOW OP HRS HRS ----------------- -- -------- ----- ------- ------- --- --- Install New 1 -- -- - - SK-00 V6250 0.2 0.1 Certification Label
Campaign Administrative Allowance.
Dealers will automatically receive the correct labor time based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.
Dear Chevrolet Truck Owner:
General Motors has determined that certain 1990 C/K 1500-3500 Series light model trucks were produced at the Oshawa Truck Assembly Plant with incorrect certification labels. The month/year was printed as 01/89 instead of 01/90 on these labels although the trucks were assembled correctly.
To correct this condition, a new certification label should be affixed to your truck. For your convenience, we have enclosed a new label which you may install yourself. Just follow the instructions on the reverse side of this letter.
If you decide not to install the new label yourself, your Chevrolet Dealer will install it for you at no charge. If your dealer is unable to assist you, we recommend you contact the Chevrolet Customer Assistance Center at 1-800-222-1020.
If you install the new certification label yourself, or if you have sold or traded your truck, please let us know by completing the enclosed postage paid reply card and returning it to us. This will assist us in assuring that all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
SERVICE PROCEDURE
1. Open driver's door.
2. Verify that the Vehicle Identification Number (VIN) of the new Certification Label is the same as on the existing label (See example below).
If the VIN of the new certification label is different from the existing label, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.
If the VIN of the new certification label is the same as the existing label, follow the remaining steps of this procedure and install the new label.
3. With an appropriate instrument, lift corner edge of the old certification label and peel from door edge.
4. Clean area where label will be installed with soapy water and wipe dry.
5. Remove protective backing from new label and carefully apply to vehicle in the same location as the original label.
NOTICE: DO NOT ATTEMPT TO REMOVE OR LOOSEN THE NEW LABEL ONCE IT HAS BEEN APPLIED AS THIS WILL DAMAGE THE LABEL AND MAKE IT ILLEGIBLE.
6. Complete postage paid reply card and return it to us.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
