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F/CMVSS Noncompliance - Windshield Urethane Adhesion

Subject:03001 - Windshield Urethane Adhesion

Models:2003 Coverlet Silvered
2003 GMC Sierra
Built at Flint Assembly Plant



THIS RECALL BULLETIN IS BEING SENT TO INVOLVED DEALERS VIA D'S. RETAIN THIS BULLETIN. A HARD COPY WILL NOT BE MAILED TO DEALERS. THE BULLETIN WILL BE AVAILABLE IN SI IN THE NEAR FUTURE.

Condition

General Motors has decided that certain 2003 model year Coverlet Silvered and GMC Sierra model vehicles built at Flint Assembly Plant fail to conform to Federal/Canada Motor Vehicle Safety Standard 212, Windshield Mounting. These vehicles lack a continuous urethane bonding bead between the body surface and the windshield. In vehicles with this condition, the windshield may not be retained in accordance with the safety standard during a vehicle crash.

Correction

Dealers are to remove, reseal, and reinstall the windshield.

Vehicles Involved

Involved are the 2003 model year Coverlet Silvered and GMC Sierra model vehicles listed below:

US and IPC

BAC

VIN

111132

3F149350

111236

3F149624

111305

3F149505

111336

3F149061

111363

3F149309

111452

3F149447

111630

3F149297

111918

3F149365

111987

3F149545

112032

3F149526

112040

3F149615

112089

3F149352

112104

3F149610

112165

3F149548

112193

3F149343

112204

3F149431

112249

3F149428

112263

3F149386

112302

3F149656

112379

3F149327

112543

3F149588

112547

3F149395

112672

3F149641

112818

3F149376

113075

3F149389

113096

3F149454

113342

3F149409

113351

3F149147

113437

3F149506

113566

3F149459

113678

3F149387

113713

3F149308

113762

3F149425

113900

3F149635

113908

3F149636

114045

3F149575

114081

3F149384

114101

3F149380

114180

3F149589

114181

3F149191

114290

3F149420

114309

3F149244

114372

3F149649

114440

3F149544

114512

3F149543

114552

3F149316

114623

3F149351

114634

3F149536

114652

3F148996

114704

3F149370

114711

3F149457

114745

3F149226

114752

3F149436

114760

3F149344

3F149377

114770

3F149338

114878

3F149538

114879

3F149507

114909

3F149286

114916

3F149303

115092

3F149341

115100

3F149424

115207

3F148959

115261

3F149177

115388

3F149318

115708

3F149371

115889

3F149260

116029

3F149485

116335

3F149262

116522

3F149270

116646

3F149476

116654

3F149613

116780

3F149551

116852

3F149477

117157

3F149611

117561

3F149311

118496

3F149382

118497

3F149383

118628

3F149212

118838

3F149494

122225

3F149332

3F149379

3F149423

130578

3F149491

130635

3F149443

131102

3f149375

132336

3F149572

132997

3F149618

133122

3F149478

152079

3F149520

159558

3F149348

163898

3f149619

164355

3F149446

3F149616

165539

3F149256

165940

3F149148

166589

3F149582

167258

3F149464

168298

3F149458

169093

3F149333

169631

3F149601

170173

3F149257

171556

3F149410

172228

3F149498

172455

3F149339

3F149441

3F149487

3F149487

3F149587

181113

3F149098

183131

3F149404

185713

3F149430

188839

3F149368

189513

3F149620

Canada

Dlr Code

VIN

81042

3F149207

82180

3F149564

82204

3F149411

88749

3F149650

82193

3F149584

86934

3F149502

82072

3F149451

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or D'S Screen 445 (IPC only) before beginning recall repairs.

Involved vehicles have been identified by Vehicle Identification Number and are listed above. If your BAC/Dealer Code is not listed above, you have no involved vehicles currently assigned to you.

Parts Information

Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Part Number

Description

Qty/ Vehicle

15086563

Windshield (Without A04)

1 (If Req'd)

15086564

Windshield (With A04)

1 (If Req'd)

12346392

Adhesive Kit, Gls Urethane (or equivalent)

2

15061964

Support, W/S

2

Service Procedure

To correct the condition of missing urethane adhesive, the windshield MUST BE REMOVED AND REINSTALLED. DO NOT attempt to replace the missing urethane without removing the windshield.

  1. Remove and reinstall the windshield according to the service procedure listed in your Service Manual or in SI.
  2. Install the GM Recall Identification Label.

Recall Identification Label

FOR US AND IPC

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

Recall Identification Label

FOR CANADA

Place a Recall Identification Label on each vehicle in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

Courtesy Transportation

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Claim Information

Submit a Product Recall Claim with the information indicated below:

Repair Performed

Part Count

Part No.

Parts Allow

CC-FC

Labor Op

Labor Hours*

Net Item

Remove and Reinstall Windshield

--

--

**

MA-96

V0965

1.4

N/A

Sublet remove and Reinstall Windshield

0

N/A

N/A

MA-96

V0966

N/A

***

Courtesy Transportation

N/A

N/A

N/A

MA-96

****

N/A

*****

* -- For Program Administrative Allowance, add 0.1 hours to the "Labor Hours".

** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for the adhesive kits, supports, and windshield if needed, to complete the repair.

*** -- The amount identified in the "Net Item" column should represent the sum total of the cost to sublet the windshield repair.

**** -- Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual.

***** -- The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

Customer Notification

FOR US AND CANADA

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin).

Customer Notification

FOR IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.

Dealer Recall Responsibility

FOR US AND IPC (US States, Territories, and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.

Dealer Recall Responsibility

ALL

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

January, 2003

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall

General Motors has decided that certain2003 model year Coverlet Silvered and GMC Sierra model vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 212, Windshield Mounting. These vehicles lack a continuous urethane bonding bead between the body surface and the windshield. In vehicles with this condition, the windshield may not be retained in accordance with the safety standard during a vehicle crash.

What Will Be Done

Your GM dealer will remove, reseal, and reinstall your windshield. This service will be performed for you at no charge .

How Long Will The Repair Take?

The length of time required to install the windshield is approximately 1 hour and 25 minutes, and another 6 hours for the adhesive to cure/dry. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed schedule, process, and repair your vehicle.

Contacting Your Dealer

Please contact your GM dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer.

Your GM dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

Division

Number

Deaf, Hearing Impaired, or Speech Impaired*

Coverlet

1-800-222-1020

1-800-833-2438

GMC

1-800-462-8782

1-800-462-8583

GMODC

(905)644-4112

1-800-833-6537

Puerto Rico - English

1-800-496-9992

 

Puerto Rico - EspaƱol

1-800-496-9993

 

Virgin Islands

1-800-496-9994

 

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

Courtesy Transportation

If your vehicle is within the New Vehicle Limited Warranty, your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure