WARRANTY ADMIN. - WARRANTY EXTENSION FOR JATCO TRANS.. Chevrolet Chevy MD Steel Tilt 67.9" 1993

SUBJECT: WARRANTY ADMINISTRATION -- WARRANTY EXTENSION FOR JATCO ELECTROMATIC TRANSMISSION

MODELS: 1992-97 CHEVROLET TILTMASTER AND GMC FORWARD W4 MODELS WITH DIESEL ENGINE AND JATCO ELECTROMATIC TRANSMISSION

********************************************************************** IMPORTANT: 'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. **********************************************************************

THE WARRANTY ON THE JATCO ELECTROMATIC TRANSMISSION IS BEING EXTENDED FROM 2 YEARS/UNLIMITED MILES TO 3 YEARS/UNLIMITED MILES. THE LISTING BELOW DETAILS THE VARIOUS SCENARIOS ADDRESSED BY THE EXTENSION.

ORIGINAL EQUIPMENT OPTION - COVERAGE IS EXTENDED TO 3 YEARS/UNLIMITED MILES. THIS WARRANTY COVERS PARTS AND LABOR TO MAKE A REPAIR RESULTING FROM A MANUFACTURING DEFECT.

RE-MANUFACTURED ELECTROMATIC TRANSMISSION - COVERAGE IS 2 YEARS/UNLIMITED MILES. WHEN USED AS A SERVICE PART, THIS WARRANTY COVERS PARTS AND LABOR TO MAKE A REPAIR RESULTING FROM A MANUFACTURING DEFECT.

DEALER REPAIRS TO ELECTROMATIC TRANSMISSIONS - COVERAGE IS 2 YEARS/UNLIMITED MILES. THIS WARRANTY COVERS PARTS AND LABOR TO MAKE A REPAIR RESULTING FROM A MANUFACTURING DEFECT.

PARTS SOLD OVER THE COUNTER - COVERAGE IS 2 YEARS/UNLIMITED MILES TO COVER MANUFACTURING DEFECTS, OF ONLY THE PARTS. IT DOES NOT COVER ANY LABOR INVOLVED WITH THE REPAIR.

THIS EXTENSION IS ONLY VALID FOR WARRANTABLE FAILURES AND DOES NOT COVER NON-WARRANTABLE CONDITIONS. THESE NON- WARRANTABLE CONDITIONS (ABUSE, PHYSICAL DAMAGE, OVERLOADING, LACK OF MAINTENANCE) ARE OUTLINED IN THE OWNER WARRANTY FOLDER, AS WELL AS THE GM POLICIES AND PROCEDURES MANUAL.

THIS EXTENSION APPLIES TO THE ORIGINAL OWNER AND SUBSEQUENT OWNER(S), BUT IS ONLY VALID FOR THE TIME PERIODS STATED ABOVE.

WARRANTY CLAIM PROCEDURES: DEALERS SHOULD FILE CLAIMS FOR REPAIRS AS THEY NORMALLY WOULD. THE WINS SYSTEM WILL EDIT THE LABOR OPERATION AND VIN OPTIONS FOR ELIGIBILITY FOR THE EXTENDED WARRANTY.

IF THE CLAIM IS ON AN ORIGINAL EQUIPMENT TRUCK, THE CLAIM TYPE WOULD BE "NORMAL".

PARTS WARRANTY CLAIMS AS A RESULT OF PREVIOUS REPAIRS WOULD BE FILED AS EITHER CLAIM TYPE "B" OR "C".

CUSTOMER REIMBURSEMENT:

SOME CUSTOMERS WILL BE ELIGIBLE FOR REIMBURSEMENT OF PREVIOUS REPAIR COSTS IF THE REPAIR WAS DONE WITHIN THE TIME/MILEAGE FRAME OF THE EXTENSION. CLAIMS FOR REIMBURSEMENT SHOULD BE SUBMITTED AS A CLAIM TYPE "S". PLEASE FOLLOW INSTRUCTIONS IN THE WINS CLAIM PROCESSING MANUAL.

THE CUSTOMER WILL BE INSTRUCTED TO PROVIDE ORIGINAL REPAIR INVOICES, PROOF OF PAYMENT, AND PROOF OF OWNERSHIP AT THE TIME OF THE REPAIR. THE DEALER SHOULD REVIEW THE DOCUMENTS TO DETERMINE IF REIMBURSEMENT IS IN ORDER.

CUSTOMER NOTIFICATION:

CUSTOMERS WILL RECEIVE THE ATTACHED LETTER INFORMING THEM OF THE WARRANTY EXTENSION. IF THEY HAVE NOT HAD REPAIRS AND ARE IN THE ORIGINAL WARRANTY PERIOD OR THE EXTENSION PERIOD, THEY ARE ADVISED TO RETAIN THE LETTER WITH THEIR WARRANTY FOLDER.

THE LETTER ADVISES THE OWNER THAT IF THEY HAVE HAD PREVIOUS REPAIRS THAT WOULD HAVE BEEN IN THE EXTENSION PERIOD, THEY SHOULD CONTACT THEIR NEAREST GMC FORWARD OR CHEVROLET TILTMASTER DEALER TO SEEK REIMBURSEMENTS.

CUSTOMERS WITH VEHICLES REGISTERED IN THE STATES OF CONNECTICUT, VIRGINIA, AND WISCONSIN WILL BE INSTRUCTED TO WRITE TO GMC HOME OFFICE, AND PROVIDE DOCUMENTATION WHEN SEEKING REIMBURSEMENT.

DEAR GMC FORWARD OR CHEVROLET TILTMASTER OWNER,

GENERAL MOTORS IS COMMITTED TO CONTINUOUSLY IMPROVING YOUR LEVEL OF SATISFACTION WITH OUR VEHICLES. WITH THIS IN MIND, THIS LETTER IS BEING SENT TO INFORM YOU OF AN EXTENSION OF THE TRANSMISSION WARRANTY FOR DIESEL POWERED W-4 SERIES TRUCKS EQUIPPED WITH THE JATCO ELECTROMATIC AUTOMATIC TRANSMISSION. THESE TRUCKS ARE KNOWN AS GMC FORWARD AND CHEVROLET TILTMASTER. PLEASE RETAIN THIS LETTER WITH YOUR VEHICLE WARRANTY FOLDER.

FOR 1992-97 W-4 MODELS EQUIPPED WITH THE JATCO ELECTROMATIC AUTOMATIC TRANSMISSION, THE WARRANTY COVERAGE IS BEING EXTENDED FROM 2 YEARS/UNLIMITED MILES TO 3 YEARS/UNLIMITED MILES FROM THE ORIGINAL IN-SERVICE DATE. THIS EXTENSION IS FOR ORIGINAL EQUIPMENT APPLICATIONS ONLY. THIS WARRANTY EXTENSION DOES NOT APPLY IF A TRANSMISSION FAILURE IS DUE TO AN ACCIDENT, IMPROPER MAINTENANCE OR MISUSE.

IF YOU PREVIOUSLY HAVE HAD THE JATCO ELECTROMATIC TRANSMISSION REPAIRED AND PAID FOR ALL OR PART OF THE COST, YOU MAY BE ELIGIBLE FOR REIMBURSEMENT IF AT THE TIME OF THE FAILURE, YOUR VEHICLE WAS WITHIN THE TIME/MILEAGE PERIOD OF THE EXTENSION.

IN ADDITION, THE SERVICE REPAIR WARRANTY IS EXTENDED FROM 1 YEAR/UNLIMITED MILES, TO 2 YEARS/UNLIMITED MILES. THIS EXTENSION APPLIES TO JATCO ELECTROMATIC RE-MANUFACTURED TRANSMISSIONS AND TRANSMISSION PARTS SOLD OVER THE COUNTER BY GM DEALERS FOR SERVICE REPAIR AND, GM DEALER REPAIRS TO JATCO ELECTROMATIC TRANSMISSIONS.

IF YOU HAVE HAD A FAILURE WITHIN THE TIME/MILES PERIOD AFTER PURCHASING A RE-MANUFACTURED JATCO ELECTROMATIC TRANSMISSION OR SERVICE PART, OR AFTER HAVING REPAIRS MADE BY AN AUTHORIZED GM DEALER, YOU MAY BE ELIGIBLE FOR REIMBURSEMENT.

IF YOU FEEL YOU ARE ELIGIBLE FOR REIMBURSEMENT, CONTACT YOUR NEAREST AUTHORIZED GMC FORWARD OR CHEVROLET TILTMASTER DEALER. PLEASE PROVIDE THE ORIGINAL REPAIR INVOICE, PROOF OF PAYMENT, AND PROOF OF OWNERSHIP AT THE TIME OF THE REPAIR. IF YOU ARE ELIGIBLE, THE DEALER WILL FILE A CLAIM TO GM AND REIMBURSE YOU.

IF YOU ARE THE OWNER OF A TRUCK REGISTERED IN CONNECTICUT, VIRGINIA, OR WISCONSIN, AND YOU FEEL YOU ARE ELIGIBLE FOR REIMBURSEMENT, PLEASE WRITE GMC AT, 31 JUDSON ST., PONTIAC, MI, 48342-2230. PLEASE PROVIDE THE ABOVE REQUESTED DOCUMENTATION FOR CONSIDERATION.

GENERAL MOTORS IS TAKING THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.