| Subject: | Return or Reimbursement of Customer Owned CDs, DVDs, Cassette Tapes and/or CD Magazines |
| Models: | 2009 and Prior GM Passenger Cars and Trucks |
| 2009 and Prior HUMMER H2, H3 |
| 2009 and Prior Saturn Vehicles (Canada Only) |
| 2009 and Prior Saab Vehicles (Canada Only) |
This bulletin is being revised to update the model years. Please discard Corporate Bulletin Number 05-08-44-024 (Section 08 - Body and Accessories).
Effective July 1, 2005, the Electronic Service Centers (ESCs) will attempt to retrieve and return customer owned CDs, DVDs, cassette tapes, and CD magazines stuck, jammed, or damaged in a returned unit. If the personal property has not been returned in
a reasonable amount of time, the dealer may reimburse the customer for the cost of the personal property. Reimbursement may also be made if the personal property is returned damaged. If the NAV unit is being replaced for a stuck, jammed, damaged NAV disc, it
will be necessary to order a new NAV disc from the disc center. Do not wait for the ESC to return the old NAV disc when replacing the NAV radio.
Dealer Actions Required
| • | Notify the ESC at time of order that the unit being sent in contains stuck/jammed personal property. (If concern is damaged or stuck NAV disc, contact the NAV disc center @ 1-877-NAV-DISC to obtain a new NAV disc.) |
| • | Provide the ESC with the customer's name, address, and description of the personal property. |
| • | Advise the customer that all efforts will be made to return the personal property. If the personal property is not received in a reasonable amount of time, advise the customer to contact the dealership for reimbursement. |
| • | To process a reimbursement, obtain reasonable documentation from the customer regarding the item's current value. This may consist of a receipt or estimate from a reputable source. Reimburse the customer the agreed upon value. Submit a claim via
the WINS system using the following information: |
| - | Labor Operation -- Z1241 |
| - | Regular Hours -- 0.2 hr |
| - | Net Item -- Actual value of lost or damaged personal property |
Please ensure that all dealership service personnel are aware of these procedures. If you have any questions, please contact your District Service or Parts Manager.
