CAMPAIGN: SEAT RECLINER HINGE PINCH POINT. Chevrolet Chevy Suburban

NOTE: GM OF CANADA CAMPAIGN 97008(A) IS LOCATED BELOW THE U.S. VERSION

PRODUCT SAFETY CAMPAIGN

SUBJECT: 97008(A) - SEAT RECLINER HINGE PINCH POINT

MODELS: 1995-1997 CHEVROLET AND GMC C/K EXTENDED-CAB PICKUPS AND 2-DOOR UTILITIES EQUIPPED WITH RECLINING SEATS AND "ONE-HANDED" EASY-ENTRY FEATURE

THIS BULLETIN CANCELS AND REPLACES BULLETIN 97008 ISSUED MARCH, 1997. THE SERVICE PROCEDURE HAS BEEN REVISED AND ALSO INCLUDES AN INSPECTION PROCEDURE. THE PARTS SECTION HAS BEEN REVISED TO REFLECT THE NEW PART NUMBER AS PREVIOUSLY COMMUNICATED IN WINS DCS028 ON APRIL 11, 1997. ALL COPIES OF BULLETIN 97008 SHOULD BE DESTROYED.

The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1995-1997 C/K Extended Cab and 2-Door Utility model vehicles equipped with reclining seats and the "One-Handed" Easy-Entry feature. These vehicles exhibit a condition in which a pinch point exists in the recliner mechanism that could trap and pinch a person's hand or finger(s) when the Easy-Entry feature is activated. This pinching could cut the hand or possibly sever the finger(s) without prior warning.

To correct this condition, dealers are to install a protector cover over the recliner mechanism.

VEHICLES INVOLVED

Involved are certain 1995-1997 C/K Extended Cab and 2-Door Utility model vehicles equipped with reclining seats and the "One-Handed" Easy-Entry feature and built within the following VIN breakpoints: PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH

1995 Chevrolet C/K Pontiac East E SE239046 SE284739 1995 Chevrolet C/K Oshawa 1 S1257403 S1308549 1995 Chevrolet C/K Silao G SG103278 SG120897 1996 Chevrolet C/K Pontiac East E TE100001 TE269741 1996 Chevrolet C/K Oshawa 1 T1100001 T1257663 1996 Chevrolet C/K Silao G TG100011 TG172500 1997 Chevrolet C/K Pontiac East E VE100001 VE160752 1997 Chevrolet C/K Oshawa 1 V1100001 V1143080 1997 Chevrolet C/K Silao G VG100003 VG116603 1997 Chevrolet C/K Flint F VFOOO196 VFO12007 1995 GMC C/K Pontiac East E SE536775 SE550518 1995 GMC C/K Oshawa 1 S1570553 S1594085 1995 GMC C/K Silao G SG501692 SG508105 1996 GMC C/K Pontiac East E TE500001 TE555590 1996 GMC C/K Oshawa 1 T1500001 T1564188 1996 GMC C/K Silao G TG500002 TG522829 1997 GMC C/K Pontiac East E VE500001 VE522574 1997 GMC C/K Oshawa 1 V1500001 V1514703 1997 GMC C/K Silao G VG500001 VG505176 1997 GMC C/K Flint F VFOO1453 VF011940

NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or ServiceNet (GMC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

PARTS INFORMATION

Notice: An initial supply of parts representing 20% of the parts required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment occurred the week of April 28, 1997. Pre- shipped parts will be charged to dealer's open parts account.

Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO Customer Special Order.

Part Quantity/ Number Description Vehicle

88880005 Protector Kit, Seat Cushion Pad 1

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

Inspection Procedure

1. Slide driver's seat to the forward position.

2. Move seat-back to recline position.

3. Loosen seat trim around recliner hinge and view or feel the position of the recliner pin.

NOTE: THE RECLINER MECHANISM MUST BE CHECKED FOR BOTH THE DRIVER AND PASSENGER SEATS.

- If the recliner pin is located in the 5 o'clock position (passenger) or 7 o'clock position (driver), the seat does not require the protector cover (Figure 1, Item 1). Install the GM Campaign Identification Label.

- If the recliner pin is located in the 1 1 o'clock position (passenger) or 1 o'clock position (driver), the seat requires the protector cover (Figure 2, Item 1). Proceed to the appropriate Installation Procedure below.

IMPORTANT: ONLY SEATS WITH THE RECLINER PIN IN THE 1 OR 11 O'CLOCK POSITION REQUIRE THE PROTECTOR COVER.

Installation For Cloth Seats

1. Unfasten velcro strip or J-strip from corner of side skirt on seat bottom (Figure 3, Item 1) and pull trim back just enough to uncover the recliner mechanism. Do not remove the lower recliner handle or the seat foam.

2. Loosen trim around the recliner mechanism to allow the protector cover (Figure 4, Item 1) to slide down the top of the recliner mechanism.

3. With your hand, push back the trim on the seat-back to expose the recliner pin (Figure 4, Item 2). Mount the protector cover slotted tab onto the outboard recliner pin (Figure 4, Item 2). When the slotted tab is aligned with the outboard recliner pin, push down on the protector cover, snapping the net hole tab onto the inboard recliner pin. The body of the cover must completely saddle the top surface of the recliner mechanism.

4. Reposition seat bottom trim by tightly refastening at velcro strips or J-strips.

5. Repeat same procedure on outboard side of front passenger seat.

6. Install the GM Campaign Identification Label.

Installation For Leather Seats

NOTE: The opening in the leather seat trim is large enough to accommodate insertion of the protector cover without unfastening the seat trim.

1. Slide the protector cover (Figure 4, Item 1) under the leather seat trim and on top of the recliner mechanism.

2. With your hand, push back the trim on the seat-back to expose the recliner pin (Figure 4, Item 2). Mount the protector cover slotted tab onto the outboard recliner pin (Figure 4, Item 2). When the slotted tab is aligned with the outboard recliner pin, push down on the protector cover, snapping the net hole tab onto the inboard recliner pin. The body of the cover must completely saddle the top surface of the recliner mechanism.

3. Repeat same procedure on outboard side of front passenger seat.

4. Install the GM Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign -Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS

Inspect And, If Required, 1 --- ** MA-96 V0013 0.2 Install Protector Cover

* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for the protector kit needed to complete the repair.

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

March, 1997

Dear Chevrolet/GMC Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall: General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1995-1997 C/K Extended Cab and 2-Door Utility model vehicles equipped with reclining seats and the Easy-Entry feature. These vehicles exhibit a condition in which a pinch point exists in the recliner mechanism that could trap and pinch a person's hand or finger(s) when the Easy-Entry feature is activated. This pinching could cut the hand or possibly sever the finger(s) without prior warning.

What Will Be Done: To correct this condition, dealers are to install a protector cover over the recliner mechanism. This service will be performed for you at no charge.

How Long Will The Repair Take? The length of time required to perform this service correction is 15 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed.

Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Chevrolet/GMC dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:

Deaf, Hearing Impaired Division Number or Speech Impaired

Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-800-462-8583

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway

Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).

Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Chevrolet Motor/Pontiac-GMC Division GENERAL MOTORS CORPORATION

** CANADIAN VERSION **

PRODUCT SAFETY CAMPAIGN

SUBJECT: CAMPAIGN 97008(A) - SEAT RECLINER IUNGE PINCH POINT

MODELS: 1995-1997 CHEVROLET AND GMC C/K EXTENDED-CAB PICKUPS AND 2-DOOR UTILITIES EQUIPPED WITH RECLINIG SEATS AND "ONE-HANDED" EASY-ENTRY FEATURE

THIS BULLETIN CANCELS AND REPLACES BULLETIN 97008 ISSUED MARCH, 1997. THE SERVICE PROCEDURE HAS BEEN REVISED AND ALSO INCLUDES AN INSPECTION PROCEDURE. THE PARTS SECTION HAS BEEN REVISED TO REFLECT THE NEW PART NUMBER AS PREVIOUSLY COMMUNICATED BY DCS ON APRIL 17,1997. ALL COPIES OF BULLETIN 97008 SHOULD BE DESTROYED.

DEFECT INVOLVED

General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1995-1997 C/K Extended Cab and 2-Door Utility model vehicles equipped with reclining seats and the "One-Handed" Easy-Entry feature. These vehicles exhibit a condition in which a pinch point exists in the recliner mechanism that could trap and pinch a person's hand or fmger(s) when the Easy-Entry feature is activated. This pinching could cut the hand or possibly sever the finger(s) without prior warning.

To correct this condition, dealers are to install a protector cover over the recliner mechanism.

VEHICLES INVOLVED

Involved are certain 1995-1997 C/K Extended Cab and 2-Door Utility model vehicles equipped with reclining seats and the "One-Handed" Easy-Entry feature and built within the following VIN breakpoints:

PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH

1995 Chevrolet C/K Pontiac East E SE239046 SE284739 1995 Chevrolet C/K Oshawa 1 S1257403 S1308549 1995 Chevrolet C/K Silao G SG1O3278 SGI20897 1996 Chevrolet C/K Pontiac East E TE1OOOO1 TE269741 1996 Chevrolet C/K Oshawa 1 T11OOOO1 T1251663 1996 Chevrolet C/K Silao G TG1OOO11 TG172500 1997 Chevrolet C/K Pontiac East E VE1OOOO1 VE160752 1997 Chevrolet C/K Oshawa 1 V1100001 V1143080 1997 Chevrolet C/K Silao G VG1OOOO3 VG116603 1997 Chevrolet C/K Flint F VFOOO196 VF012007 1995 GMC C/K Pontiac East E SE536775 SE550518 1995 GMC C/K Oshawa 1 S1S70553 S1594085 1995 GMC C/K Silao G SG501692 SG508105 1996 GMC C/K Pontiac East E TESOOOO1 TE555590 1996 GMC C/K Oshawa 1 T1500001 T1564188 1996 GMC C/K Silao G TG500002 TG522829 1997 GMC C/K Pontiac East E VE500001 VE522574 1997 GMC C/K Oshawa 1 V1S00001 V1514703 1997 GMC C/K Silao G VG500001 VG505176 1997 GMC C/K Flint F VFOOI453 VFO11940

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMEPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

PARTS INFORMATION

Notice: An initial supply of parts representing 10% of the parts required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment occurred the week of Aprfl 28, 1997. Pre-shipped parts will be charged to dealer's open parts account.

Additonal parts required to complete this campaign are to be obtained from General Motors.Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements.

Quantity/ Part Number Description Vehicle

88880005 Protector Kit, Seat Cushion Pad 1

CUSTOMER NOTIFICATION

All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.

Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

Inspection Procedure

1. Slide driver's seat to the forward position.

2. Move seat-back to recline position.

3. Loosen seat trim around recliner hinge and view or feel the position of the recliner pin.

NOTE: THE RECLINER MECHANISM MUST BE CHECKED FOR BOTH THE DRIVER AND PASSENGER SEATS.

- If the recliner pin is located in the 5 o'clock position (passenger) or 7 o'clock position (driver), the seat does not require the protector cover (Figure 1, Item 1). Install Campaign Identification Label.

- If the recliner pin is located in the I I o'clock position (passenger) or 1 o'clock position (driver), the seat requires the protector cover (Figure 2, Item 1). Proceed to the appropriate Installation Procedure below.

IMPORTANT: ONLY SEATS WITH THE RECLINER PIN IN THE 1/11 O'CLOCK POSITION REQUIRE THE PROTECTOR COVER.

Installation For Cloth Seats

2. Loosen trim around the recliner mechanism to allow the protector cover (Figure 4, Item 1) to slide down the top of the recliner mechanism.

4. Close out seat bottom trim by tightly refastening at velcro strips or J-strips.

5. Repeat same procedure on outboard side of front passenger seat.

6. Install Campaip Identification Label.

Installation For Leather Seats

NOTE: The opening in the leather seat trim is large enough to accommodate insertion of the protector cover without unfastening the seat trim.

1. Slide the protector cover (Figure 4, Item 1) under the leather seat trim and on top of the recliner mechanism.

2. With your hand, push back the t% on the seat-back to expose the recliner pin (Figure 4, Item 2). Mount the protector cover slotted tab onto the outboard recliner pin (Figure 4, Item 2). When the slotted tab is aligned with the outboard recliner pin, push down on the protector cover, snapping the net hole tab onto the inboard recliner pin. The body of the cover must completely saddle the top surface of the recliner mechanism.

3. Repeat same procedure on outboard side of front passenger seat.

4. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaip Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GW 91 when ordering. Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS

Inspect And, 1 -- ** MA-96 V0013 0.2 If Required Install Protector Cover

* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for the protector kit needed to complete the repair.

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

Dear General Motors Customer:

General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1995-1997 C/K Extended Cab and 2-Door Utility model vehicles equipped with reclining seats and the Easy-Entry feature. These vehicles exhibit a condition in which a pinch point exists in the recliner mechanism that could trap and pinch a person's hand or finger(s) when the Easy-Entry feature is activated. This pinching could cut the hand or possibly sever the finger(s) without prior warning.

To correct this condition, your GM dealer will install a protector cover over the recliner mechanism.

This service will be provided for you at no charge.

Please contact your CiM dealer as soon as possible to arrange a service date.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limited

Object Number: 169362 Size: MF

Object Number: 169363 Size: MF

Object Number: 169649 Size: MF

Object Number: 169650 Size: MF

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.