EXCHANGE PROGRAM - MANUAL TRANSMISSION

SUBJECT: EXCHANGE PROGRAM -- MANUAL TRANSMISSION EXCHANGE PROGRAM

MODELS: 1997 CHEVROLET CORVETTE WITH 6-SPEED MANUAL TRANSMISSION

TO GAIN HELPFUL PRODUCT FEEDBACK ON THE NEW 6-SPEED MANUAL TRANSMISSION, AN EXCHANGE PROGRAM IS NOW IN EFFECT UNTIL THE END OF THE 1997 MODEL YEAR.

THE FOLLOWING EXPLAINS ALL REQUIREMENTS REGARDING DIAGNOSIS, SERVICEABLE AND NON-SERVICEABLE ITEMS, WARRANTY CLAIMS PROCESSING PROCEDURES AND SHIPPING INSTRUCTIONS. THIS INFORMATION SHOULD BE FILED IN THE "SPECIAL EXCHANGE POLICY PROCEDURES" MANUAL.

IN THE EVENT YOUR DEALERSHIP RECEIVES A COMMENT ON A 6-SPEED MANUAL TRANSMISSION, FOLLOW THE PROCEDURES LISTED BELOW. YOUR COOPERATION IN ADHERING TO THE PROCEDURES WILL GREATLY IMPROVE THE EFFECTIVENESS OF THE PROGRAM.

ALL REQUESTS FOR EXCHANGE COMPONENTS MUST BE DIRECTED TO THE "CORVETTE LAUNCH CENTER" AT 1-800-498-5148. ALL DIAGNOSIS MUST BE PERFORMED BEFORE ANY REQUESTS ARE ACCEPTED. CANADIAN DEALERS MUST CONTACT TAC AT 1-800-263-7740.

A. PRELIMINARY DIAGNOSIS PROCEDURE:

IMPORTANT: THE 6-SPEED MANUAL TRANSMISSION MUST **NOT** BE DISASSEMBLED OR REPAIRED UNLESS INDICATED BY SECTION B (DEALER SERVICEABLE COMPONENTS) IN THIS EXCHANGE BULLETIN.

REFER TO ATTACHED DIAGNOSIS CHART. MIS-DIAGNOSIS RESULTS NOT ONLY IN A DISSATISFIED CUSTOMER, BUT ALSO A REPEAT REPAIR FOR THE DEALERSHIP.

B. DEALER SERVICEABLE COMPONENTS:

OIL LEAKS AT THE FOLLOWING LOCATIONS MAY BE REPAIRED WITHOUT EXCHANGING THE TRANSMISSION. 1. OIL DRAIN PLUG 2. OIL FILL PLUG 3. TRANSMISSION VENT TO VENT TUBE CONNECTION 4. O-RING, TRANSMISSION TO REAR AXLE ATTACHMENT

IN ADDITION, REPLACEMENT OF A BACKUP LIGHT SWITCH MAY BE MADE WITHOUT EXCHANGING THE TRANSMISSION.

FOR TRANSMISSIONS THAT REQUIRE AN EXCHANGE, DO NOT DRAIN LUBRICANT FROM UNITS.

FOR EXCHANGE UNITS THAT ARE LEAKING, RETAIN AND ENCLOSE A 8 OZ. LUBRICANT SAMPLE IN A CLEAN CONTAINER TO BE RETURNED WITH REMOVED UNIT. DRAIN AND DISCARD REMAINDER OF LUBRICANT. ALSO, INDICATE BY CIRCLING LOCATION(S) OF LUBRICANT LEAKAGE ON THE LEAK IDENTIFICATION CHART.

C. EXCHANGE PROCEDURE

ONCE THE ABOVE PRELIMINARY DIAGNOSIS AND/OR REPAIRS ARE MADE AND AN EXCHANGE UNIT IS STILL DEEMED NECESSARY, CONTACT THE "CORVETTE LAUNCH CENTER" AT 1-800-498-5148. THE 6-SPEED MANUAL TRANSMISSION IS NOT AVAILABLE FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO) FOR VEHICLES REPAIRED UNDER WARRANTY. ANY PURCHASES THROUGH GMSPO WITHOUT PRIOR AUTHORIZATION FROM THE "CORVETTE LAUNCH CENTER" MAY BE DISALLOWED ON THE WARRANTY CLAIM. FOR VEHICLES NOT REPAIRED UNDER WARRANTY, CONTACT THE "CORVETTE LAUNCH CENTER" FOR AUTHORIZATION NUMBER BEFORE ORDERING FROM GMSPO.

PLEASE BE PREPARED TO PROVIDE VEHICLE DELIVERY DATE AND DEALER SHIPPING ADDRESS.

ALSO, BE PREPARED TO PROVIDE THE NECESSARY INFORMATION BY FILLING OUT THE REPORTING FORM (EXAMPLE ATTACHED, REPRODUCE LOCALLY) PRIOR TO CALLING.

THE "CORVETTE LAUNCH CENTER" WILL ARRANGE TO SHIP AN EXCHANGE UNIT TO YOUR DEALERSHIP AND PROVIDE YOUR DEALERSHIP WITH A T.A.N. CASE NUMBER. THIS NUMBER MUST BE WRITTEN, USING A PERMANENT MARKER, ON THE RETURNED TRANSMISSION OUTER CASE BEFORE RETURNING THE UNIT TO THE SUPPLIER FOR ANALYSIS.

TO INCREASE THE EFFECTIVENESS OF THE PROGRAM, THE REMOVED TRANSMISSION MUST BE RETURNED IMMEDIATELY (NOT LATER THAN 1 WEEK AFTER DATE OF RECEIPT OF REPLACEMENT UNIT). UNDER NO CIRCUMSTANCES MAY THE REMOVED TRANSMISSION BE RETAINED OR PURCHASED BY THE DEALER.

THE REMOVED TRANSMISSION MUST BE RETURNED COMPLETE, AS REMOVED FROM THE VEHICLE WITHOUT EXAMINATION. DEALERSHIPS RETURNING UNITS THAT HAVE BEEN EVEN PARTIALLY DISASSEMBLED WILL BE JUDGED AS VIOLATING THIS PROCEDURE AND AS SUCH WILL BE SUBJECT TO BEING BILLED FOR ALL MATERIALS FURNISHED.

THE EXCHANGE UNIT WILL HAVE AN ENVELOPE ATTACHED TO IT. THIS ENVELOPE WILL CONTAIN:

* RMA NUMBER * RETURN SHIPPING LABEL * REPORT FORM * LEAK IDENTIFICATION CHART

D. PREPARATION FOR SHIPPING

FOLD THE REPORT FORM, COPY OF REPAIR ORDER, LEAK IDENTIFICATION CHART, AND STAPLE THEM TO THE COMPLAINT TAG AND SECURE THE TAG TO A BELL HOUSING BOLT HOLE OF THE REMOVED UNIT.

USING A PERMANENT MARKER, WRITE THE T.A.N. CASE NUMBER ON THE CASE OF THE REMOVED TRANSMISSION.

REPACK THE REMOVED UNIT INTO THE ORIGINAL SHIPPING CONTAINER. THE REMOVED UNIT SHOULD BE RETURNED FILLED WITH THE ORIGINAL LUBRICANT. IF THE UNIT IS BEING RETURNED FOR A LEAKING CONCERN, RETAIN AND ENCLOSE AN 8 OZ. SAMPLE OF LUBRICANT IN A CLEAN CONTAINER. DRAIN AND DISCARD REMAINDER OF LUBRICANT.

F. SHIPPING INSTRUCTIONS

PLACE THE RETURN SHIPPING LABEL ON THE ORIGINAL SHIPPING CONTAINER.

IF POSSIBLE, USE CARRIER SPECIFIED BY BORG-WARNER.

THE REMOVED TRANSMISSION IS TO BE SHIPPED **TRUCK** FREIGHT "COLLECT" TO:

BORG-WARNER AUTOMOTIVE TRANSMISSION SYSTEMS 5410 KILGORE AVENUE MUNCIE, IN 47302

IMPORTANT: THE PRE-PRINTED RETURN LABEL HAS THE RMA NUMBER ON IT. IF THE RETURN LABEL IS MISSING OR NEEDS REPLACING, WRITE THE RMA NUMBER BELOW THE NEW RETURN LABEL.

YOUR BILL OF LADING SIGNED AND DATED BY THE CARRIER WILL BE YOUR PROOF OF RETURNING THE REMOVED UNIT. ATTACH THIS COPY TO YOUR WARRANTY COPY OF THE REPAIR ORDER.

TO INCREASE THE EFFECTIVENESS OF THE PROGRAM, THE REMOVED UNIT SHOULD BE RETURNED IMMEDIATELY. FAILURE TO RETURN THE REMOVED UNIT WILL RESULT IN THE DEALERSHIP BEING BILLED $2,278.00 FOR THE UNIT FURNISHED, PLUS AN ADMINISTRATIVE CHARGE.

UNITS THAT HAVE BEEN DISASSEMBLED WILL ALSO RESULT IN THE DEALERSHIP BEING BILLED $2,278.00 FOR THE UNIT FURNISHED, PLUS AN ADMINISTRATIVE CHARGE.

G. WARRANTY CLAIMS PROCESSING PROCEDURE

UPON COMPLETION OF THE REPAIR, A WARRANTY CLAIM IS TO BE SUBMITTED FOR THE FOLLOWING:

NET AMOUNT ADMINISTRATIVE LABOR OPERATION (PART ALLOWANCE) ALLOWANCE

K2720, R + R TRANS $ 450.00 * 0.2 HRS ASSY

* DEALERS ARE PROVIDED A "PART ALLOWANCE". THIS AMOUNT REPRESENTS 40% OF THE DEALER NET PRICE OF THE DIFFERENCE BETWEEN THE CURRENT GMSPO DEALER NET PRICE LESS THE COMPONENT RETURN CREDIT (CORE ALLOWANCE) FOR PARTS THAT WERE FURNISHED FREE-OF-CHARGE BY GENERAL MOTORS THROUGH THEIR SUPPLIERS. THIS AMOUNT IS TO BE PLACED IN THE NET AMOUNT COLUMN OF THE WARRANTY CLAIM.

OTHER COMPONENTS, INCLUDING LUBRICANTS, IN WHICH DEALERS ARE PERMITTED TO SERVICE AS STATED IN THE INDIVIDUAL SECTION SHALL BE CLAIMED PER NORMAL WARRANTY PROCEDURE.

FIGURES: 0 ATTACHMENTS: 3

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1997. GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.