Subject: | 04006C -- Electronic Column Lock System |
Models: | 1997-2004 Chevrolet Corvette Equipped with a Manual Transmission |
1997-2000 Chevrolet Corvette Equipped with an Automatic Transmission |
2001-2004 Chevrolet Corvette Equipped with an Automatic Transmission - European Export Only |
THIS BULLETIN CANCELS AND REPLACES BULLETIN 04006B, ISSUED NOVEMBER 2004.
THE SERVICE PROCEDURE FOR U.S. VEHICLES EQUIPPED WITH A MANUAL TRANSMISSION HAS BEEN REVISED. PLEASE REVIEW THIS NEW INFORMATION IMMEDIATELY.
ALL COPIES OF BULLETIN 04006B SHOULD BE DESTROYED.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1997-2004 model year Chevrolet Corvette vehicles. When you remove the ignition key, the electronic column lock (ECL) system prevents turning of the steering wheel. When the vehicle is started, it unlocks the steering. Two conditions can prevent steering while the vehicle is moving:
If one of these conditions occurs, a crash could occur without warning.
Dealers are to remove the column lock plate on U.S. and Canadian vehicles equipped with an automatic transmission and U.S. vehicles equipped with a manual transmission. After the service correction, the steering column will no longer lock when the key is removed.
On Canadian and export vehicles equipped with a manual transmission, and export vehicles equipped with an automatic transmission, dealers are to 1) reprogram the PCM, and 2) verify there is adequate lock plate clearance and, if necessary, replace the lock plate. After the service correction, the steering column will continue to lock when the key is removed.
Involved are certain 1997-2004 model year Chevrolet Corvettes equipped with a manual transmission, 1997-2000 Chevrolet Corvette equipped with an automatic transmission, and 2001-2004 Chevrolet Corvette equipped with automatic transmission (European export only), built within these VIN breakpoints:
Year | Division | Model | From | Through |
---|---|---|---|---|
1997 | Chevrolet | Corvette | V5100001 | V5109707 |
1998 | Chevrolet | Corvette | W5100001 | W5131069 |
1999 | Chevrolet | Corvette | X5100001 | X5133283 |
2000 | Chevrolet | Corvette | Y5100001 | Y5133610 |
2001 | Chevrolet | Corvette | 15100001 | 15135601 |
2002 | Chevrolet | Corvette | 25100002 | 25135762 |
2003 | Chevrolet | Corvette | 35100003 | 35135465 |
2004 | Chevrolet | Corvette | 45100001 | 45120862 |
Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned, will not have a report available in GM DealerWorld.
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned, will not receive a report with the recall bulletin.
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a report with the recall bulletin.
Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number | Description | Qty |
---|---|---|
89023816 | Harness Kit, Strg Whl Theft Dtrnt Lk Shorting (U.S. manuals and all automatics except export vehicles) | 1 |
88952428 | Wire Kit, Strg Whl Theft Dtrnt Lk (1998-2000 Canadian and export manuals & export automatics) | 1 (if req'd) |
26056108 | Nut, Strg Whl | 1 (if req'd |
26094767 | Plate, Strg Shf Lk (Canadian manuals) | 1 (if req'd) |
88964588 | Plate, Strg Shk Lk (export) | 1 (if req'd) |
05694191 | Ring, Strg Shf Lk Plt Ret | 1 (if req'd) |
The required repairs vary depending on the model year, build date, and whether Customer Satisfaction Program 01044 or Technical Service Bulletin 01-02-35-008 have previously been performed. Refer to the chart below to determine the correct repairs for the vehicle you are working on. After determining the correct repairs for the vehicle you are working on, proceed to the appropriate service procedure.
| PROCEDURE 1A | PROCEDURE 1B | PROCEDURE 2 | PROCEDURE 3 | |
---|---|---|---|---|---|
Models | Install Wire Kit 89023816 | Install Wire Kit 88952428 | Reprogram | Functional Test | |
Tech 2 | Tech 2 w/SPX Tool | ||||
1997-2000 Automatic (except export vehicles) | |||||
All | X |
|
|
|
|
1997-2004 U.S. Manual | |||||
All | X |
|
|
|
|
1997 - All Canadian Manual & All Export | |||||
All |
|
| X |
| X |
1998 All Canadian Manual & All Export | |||||
Built through 5/25/98 |
|
| X |
| X |
Built on or after 5/26/98 and CSC 01044 was performed (V0743) |
|
| X | X |
|
Built on or after 5/26/98 and CSC 01044 was NOT performed (V0743) |
| X | X | X |
|
1999-2000 All Canadian Manual & All Export | |||||
CSC 01044 or TSB 01-02-35-008 (V0743 or N8505) was performed |
|
| X | X |
|
CSC1044 or TSB 01-02-35-008 was NOT performed (V0743 or N8505) |
| X | X | X |
|
2001-2004 All Canadian Manual & Export Manual & All European Export Automatic | |||||
All |
|
| X | X |
|
1997-2000 Corvettes Equipped With Automatic Transmission (Excludes Export Vehicles), and all U.S. Manual Transmission (Procedure 1A)
The following service procedure provides instructions for disconnecting the electric column lock (ECL) on vehicles equipped with an automatic transmission, and on all U.S. manual transmissions. DO NOT use this procedure on Canadian vehicles equipped with a manual transmission or on any export vehicles.
• | J 1859-A Steering Wheel Puller |
• | J 42120 Steering Wheel Puller Legs |
• | J 23653 SIR, Steering Column Lock Plate Compressor |
• | J 42137 Steering Column Lock Plate Compressor Adapter |
Important: Disregard all instruction sheets that may be in the harness kit, and follow the instructions provided in this service procedure.
Important: When removing the driver's side knee bolster trim panel as described below, care must be taken not to damage the console trim plate as the knee bolster trim panel tucks in behind the console trim plate.
Notice: Tool J 23653-SIR MUST be used when removing the retaining ring and lock plate in the next step.
Notice: When installing the cam orientation plate in the next step, a NEW retaining ring must be used. Do not reuse the original retaining ring.
J 23653-SIR and J 42137 MUST be used when installing the orientation plate and retaining ring in the next step. Failure to use these tools may result in damage to the cam orientation plate, retaining ring or steering column components.Important: The connectors on the NEW relay harness are specific and MUST be connected correctly in the next steps. When connected, the new connection becomes J165/P165.
Tighten
Tighten the screw to 1.9 N·m(17 lb in).
Tighten
Tighten the screws to 4 N·m(35 lb in).
Tighten
Tighten the screws to 1.8 N·m(16 lb in).
Tighten
Tighten the nut to 41 N·m(30 lb ft).
Tighten
Tighten the screws to 6 N·m(53 lb in).
Depending on the position of the relay and the ECL bolt when the key (ignition switch) is first turned to the ON position, you may receive the message "Pull Key and Wait 10 Sec."
• | If you do NOT receive this message, the ECL and relay ARE synchronized. No further action is required. |
• | If you DO receive this warning message, the ECL and relay are NOT synchronized. To synchronize, turn the ignition switch to the OFF position and REMOVE THE KEY from the switch (lock cylinder). Wait a MINIMUM of 10 seconds, re-insert the key, and turn to the ON position. From this point on, the ECL and relay should be synchronized. |
The required repairs vary depending on the model year, build date, and what repairs (Customer Satisfaction Campaign 01044 or Tehcnical Service Bulletin 01-02-35-008) have been previously performed. Refer to the chart at the beginning of the service procedure in this bulletin to determine the correct repairs for the vehicle you are working on.
If necessary, check the "Claim History" in the "Summary" section in the GM Vehicle Inquiry System (GMVIS) to determine whether Customer Satisfaction Campaign (CSC) 01044 or Technical Service Bulletin (TSB) 01-02-35-008 has been performed on a vehicle. DO NOt use the "Required Field Action" section to determine whether Customer Satisfaction Campaign 01044 has been performed. All vehicles involved in that Campaign were listed as closed when the campaign was cancelled. If either has been performed, labor operation V0743 (CSC 01044) or N8505 (TSB 01-02-35-008) will be listed.
After determining the required repairs for the vehicle you are working on , proceed to the appropriate Service Procedures in this bulletin for instructions.
Important: If the vehicle requires the installation of a "Wire/Relay Kit", that must be done first, followed by the "Reprogram" followed by the "Functional Test". If the vehicle does not require the "Wire/Relay Kit," then you should first perform the "Reprogram" followed by the "Functional Test." Remember, you must complete "all" repairs listed for the vehicle being worked on in order to complete this recall.
This procedure should ONLY be done if the vehicle you are working on has NOT had Customer Satisfaction Campaign (CSC) 01044 or Technical Service Bulletin (TSB) 01-02-35-008 performed. See the information above.
Important: The Electric Column Lock (ECL) relay described in the next step can be identified by the four wires that connect to it. Prior to the modification being done, there should be two ORANGE wires, one DARK GREEN, and one WHITE wire. If there is also a purple wire (a total of five wires), then the Wire and Relay Kit has already been installed and you shoudl proceed to the section titled "Service Reprogramming."
Important: The relay being removed in the next step is a single pole, single throw design. With the wiring modifications being made in the next steps, a single pole, double throw relay is required. Only the new relay included with the humper harness can be used once the wiring modifications have been made.
Important: In order to perform the following powertrain control module (PCM) reprogramming procedure, your Tech 2 must be updated with software version 24.008 or later. Please note that vehicles repaired previously using software version 24.004 or later do not need to be reprogrammed again. If your Tech 2 does not have the necessary software, you will need to update it before proceeding. Also, you must review Service Bulletin #02-06-04-022A (Info-PCM Reprogramming and Data Line Diagnosis Using J 42236-A) before beginning to reprogram the PCM.
Important: If the vehicle is a 1997 or 1998 built before 5/26/98, do not reassemble the body control module (BCM) area of the vehicle until after the "Functional Test of ECL" has been completed. Access to this area will be required when installing EL 47728, electronic column lock tester.
EL 47728 Electronic Column Lock Tester (for 1997 and 1998 models built before 5/26/98)
Important: Depending on conditions that may occur during the functional test, the Tech 2 may display various messages (Sequence Number). Definitions for the different sequence messages are at the end of the functional test procedure in this bulletin.
Important: In order to perform the following procedure, your Tech 2 must be updated with software version 24.008 or later. If your Tech 2 does not have the necessary software, you will need to update it before proceeding.
Important: In order to hear a possible interference between the ECL and lock plate in the steering column during the functional test, the area in and around the vehicle must be as quiet as possible in the next few steps.
• | If you heard any ratcheting, ticking, scraping or other type sounds coming from the steering column, locate the source and correct before proceeding. |
• | If you did NOT hear any ratcheting, ticking, scraping or other type sounds, continue to the next step. |
Important: The ignition key must be removed from the igniton switch in the next step.
• | If the column did not lock, inspection for installation of a Cam Orientation Plate and the related wiring harness that are to be used only on non-export vehicles with AUTOMATIC transmissions. |
• | Inspect for installation of aftermarket wiring/relay that override the operation of the steering column lock. |
• | Repair the ECL system per Service Manual procedures before proceeding with this functional test. |
Important: On 1997 and 1998 models built BEFORE 5/26/98, EL 47728, electronic column lock tester must be installed in the vehicle in the next step.
Important: The test is only for vehicles with manual transmissions and EXPORT vehicles with automatic transmissions. Do NOT use this test on non-export vehicles with automatic transmissions.
Important: The battery voltage must be maintained between 13.0 and 15.0 volts when performing the functional test in the next steps. Becuase the engine is NOT to be running during the test, a battery charger must be connected to the vehicle in the next step. The battery charger should be operated at a Low or Medium charge rate. Do NOT operate the charger on a "Fast Charge" or "HIGH" charge rate. Doing so may exceed the 15.0 volt limit for the test.
• | If you could hear or feel any type of ratcheting, ticking, or scraping sound (that wasn't heard earlier) when turning the steering wheel, the steering column lock plate, retaining ring, and steering wheel retaining nut must be replaed. Proceed to the section in this bulletin titled, "Lock Plate, Retaining Ring, and Nut Replacement." |
• | If you could NOT hear or feel any type of ratcheting, ticking, or scraping sound when turning the steering wheel, no further repairs are required. Proceed to the next step. |
Important: On 1997 and 1998 models built BEFORE 5/26/98, EL 47728, electronic column lock tester must be removed from the vehicle in the next step. If it is not removed, the ECL and starter will not operate with the ignition key.
Important: When using EL 47728, some codes may be set in the BCM. These codes must be cleared in the next step.
• | Test Won't Start "Battery voltage needs to be between 13.0 and 15.0 in order to run test." |
Connect the battery charger to the battery and operate the charger at a Low or Medium rate. DO NOT operate the charger on High or Fast Charge. |
• | Test Terminated Sequence 1 "Make sure steering is not side loaded." |
The front tires are turned tightly left or right causing the steering column to be under load and the ECL pin to bind in lock plate. To correct, turn the steering wheel so that the tires are straight ahead and restart the test. |
• | Test Terminated Sequence 2 "Remove key from ignition switch." |
The test cannot run with the key in the ignition switch. To correct, remove the key and restart the test. |
• | Test Terminated Sequence 3 Not applicable. |
Depending on the conditon, different messages may be displayed in Sequence 4. |
• | Test Terminated Sequence 4 "Test Terminated" or "Check for automatic transmission (non-export) steering wheel theft deterrent lock shorting harness" being installed. |
The harness is only for use on non-export vehicles with automatic transmissions. It is NOT for use on manual transmission vehicles. If the harness has been installed, it must be removed. If the harness isn to there, replace the ECL. |
• | Test Terminated Sequence 5 "Test Terminated" |
Check for the automatic transmission (non-export) steering wheel theft deterrent lock shorting harness being installed. The harness is only for use on non-export vehicles with automatic transmissions. It si NOT for use on manual transmission vehicles or EXPORT automatic transmission vehicles. If the harness has been installed, it must be removed. If the harness is not there, replace the ECL. |
The following procedure should only be performed if the results of the Functional Test direct you to this section.
• | J 1859-A Steering Wheel Puller |
• | J 42120 Steering Wheel Puller Legs |
• | J 23653-SIR Steering Column Lock Plate Compressor |
Important: When removing the driver's side knee bolster trim panel as described below, care must be taken not to damage the console trim plate as the knee bolster trim panel tucks in behind the console trim plate.
Notice: Only tool J 23653-SIR can be used for removing and installing the retaining ring and lock plate in the next steps. Use of any other tool, including J 23653-D, may result in the lock plate and retaining ring not being properly positioned on the steering column shaft. Failure to properly position the retaining ring and lock plate on the steering column shaft may result in the ECL not functioning properly when tested later in this procedure.
Tighten
Tighten the screw to 1.9 N·m (17 lb in).
Tighten
Tighten the screws to 4 N·m (35 lb in).
Tighten
Tighten the screws to 1.8 N·m (16 lb in).
Tighten
Tighten the nut to 41 N·m (30 lb ft).
Tighten
Tighten the screws to 6 N·m (53 lb in).
If the Functional Test fails again (you can still hear a ratcheting, ticking or scraping sound), contact Technical Assistance for additional information.
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
All customer requests for reimbursement for previous repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Product Recall Customer Remibursement Procedure Form is included with the customer letter.
Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12. for specific procedures regarding customer reimbursement and the form.
Customer requests for reimbursement of previously paid repairs for this recall condition are to be submitted by September 30, 2005.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
• | Proof of ownership at time of repair/ |
• | Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair. |
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important: Refer to the GM Service Policies and Procedures Manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.
Submit a Product Recall Claim with the information indicated below:
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours |
---|---|---|---|---|---|---|
Install Harness Kit Only - Automatics (Except Export Auto) | 2 | -- | * | MA-96 | V1153 | 0.8 |
Install Wire Kit Only - U.S. Manuals | 2 | -- | * | MA-06 | V1409 | 0.8 |
Install Wire Kit, Reprogram, & Perform Functional Test - All Canadian & Export Manuals & Export Auto | 1 | -- | * | MA-96 | V1144 | 1.0 |
Add: Replace Lock Plate | 3 |
|
|
|
| 0.6 |
Perform Reprogram & Functional Test - All Canadian & Export Manuals & Export Auto) Note: Inc. using EL 47728 on 1997 & 1998 models built before 5/26/98 | 0 | N/A | N/A | MA-96 | V1145 | 0.5 |
Add: Replace Lock Plate | 3 | -- | ** |
|
| 0.6 |
Courtesy Transportation | N/A | N/A | N/A | MA-96 | ** | N/A |
Customer Reimbursement (Canadian Dealers/US CAC) | N/A | N/A | N/A | MA-96 | V1154 | 0.2 |
* -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for applicable parts needed to complete the repair. ** -- Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual. |
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safey Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
If you have paid to have this recall condition corrected prior to receiving this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
• | Approved, you will receive a check from General Motors. |
• | Denied, you will receive a letter from General Motors with the reason(s) for the denial, or |
• | Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available. |
Please follow the instructions on the Claim Form provided on the reverse side to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center hours of operation are from 8:00 AM - 11:00 PM eastern standard time Monday through Friday
Division | Number | Text Telephones (TTY) |
---|---|---|
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - Español | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
THIS SECTION TO BE COMPLETED BY CLAIMANT | |||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Date Claim Submitted:
Vehicle Identification Number (VIN):
Mileage at Time of Repair:
Date of Repair:
Claimant Name (please print):
Street Address or PO Box Number:
City, State, ZIP Code:
Daytime Telephone Number (include Area Code):
Evening Telephone Number (include Area Code):
Amount of Reimbursement Requested: $
THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS CLAIM FORM Original or clear copy of all receipts, invoices and/or repair orders that show:
My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this special policy. Claimant's Signature:
|
Please mail this claim form and the required documents to:
General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170
All recall reimbursement questions should be directed to the following number: 1-800-204-0261.
November 2004Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 1997-2004 model year Chevrolet Corvette vehicles. When you remove the ignition key, the electronic column lock (ECL) system prevents turning of the steering wheel. When the vehicle is started, it unlocks the steering system. Two conditions can prevent steering while the vehicle is moving.
If one of these conditions occurs, a crash could occur without warning.
Your GM dealer will remove the column lock on U.S. and Canadian vehicles equipped with an automatic transmission. After this service correction, the steering column will no longer lock when the key is removed.
On vehicles equipped with a manual transmission, and export vehicles equipped with an automatic transmission, your dealer will 1) reprogram the PCM and, 2) verify that there is adequate lock plate clearance and, if necessary, replace the lock plate. After this service correction, the steering column will continue to lock when the key is removed.
This service correction will be performed for you at no charge .
Until your Corvette is repaired, you can easily verify that the column is unlocked by turning the steering wheel a full turn before shifting into gear. If you hear a ratcheting noise while turning the steering wheel or experience column lock after starting the engine, contact your dealer to arrange for repair.
This service correction will take approximately 20 minutes to 1 hour and 40 minutes, depending on the type of transmission you have in your vehicle. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
To limit any possible inconvenience, we recommend that you contact your GM dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center between the hours of 8:00 AM and 11:00 PM, EST, Monday through Friday. They can be reached at the number listed below:
Division | Number | Text Telephones (TTY) |
---|---|---|
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - Español | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.
The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.
The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the recall condition.
If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors Corporation
Enclosure
04006