Customer Satisfaction - Incorrect Air Bag Off Indicator Assembly and Switch

THIS BULLETIN IS BEING REVISED TO INCLUDE THE REPLACEMENT OF THE AIR BAG OFF SWITCH LOCATED IN THE GLOVE BOX. PLEASE DISCARD ALL COPIES OF BULLETIN 04096 ISSUED NOVEMBER 2004.

Certain 2005 model year Chevrolet Corvettes were built with an incorrect air bag off indicator assembly located on the centre console and an incorrect air bag off switch located in the glove box. The indicator assembly and switch assembly that were used included text to indicate the on and the off positions rather than the international symbol.

Dealers are to replace the air bag off indicator assembly and the air bag off switch.

Involved are certain 2005 model year Chevrolet Corvettes built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a Campaign Initiation Detail Report.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

The following procedure provides instructions for replacing the inflatable restraint module LED indicator located on the floor console and the switch located in the instrument panel (I/P) compartment.

1. Locate the inflatable restraint module indicator on the floor console just forward of the storage compartment.
2. Open the floor console storage compartment lid.



3. Using a flat-bladed tool, carefully lift up the rear edge of the indicator bezel (1) from inside the storage compartment to release the two retainers (2).
4. Pull the bezel rearward and out.
5. Disconnect the electrical connector from the indicator.



6. Depress the tabs on each side of the indicator (2) and remove it from the bezel (1).
7. Install the new indicator in the bezel and engage the tabs.
8. Connect the electrical connector to the indicator.
9. Position the bezel to the console and press firmly to engage the two retainers.
10. Close the storage compartment lid.



11. Open the I/P compartment door and locate the inflatable restraint module off switch (1).
12. Using a flat-bladed tool, carefully lift up the edge of the switch in order to release it from the compartment door.

Important: If there isn't sufficient length in the switch wiring harness to allow for disconnecting the electrical connector in the next step, it will be necessary to fully open (drop down) the compartment door to access and release additional wiring length.

13. Disconnect the electrical connector from the switch.
14. Connect the electrical connector to the NEW switch.
15. Position the new switch to the opening in the compartment door and press into place.
16. Close the I/P compartment door.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Recall Claim with the information indicated below.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

Certain 2005 model year Chevrolet Corvettes were built with an incorrect air bag off indicator assembly located on the centre console and an incorrect air bag off switch located in the glove box. The indicator assembly and switch assembly that were used included text to indicate the on and the off positions rather than the international symbol.

Your dealer will replace the air bag off indicator assembly and the air bag off switch. This service will be performed for you at no charge .

You may be contacted by a dealer other than the dealer who sold or is currently servicing your vehicle. Please be advised that you may take your vehicle to the General Motors dealership of your choice to have the recall service work completed. Please contact your dealer as soon as possible to arrange a service date.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department

General Motors of Canada Limited

04096