Customer Satisfaction-Owners Manual Insert-Top Strap

General Motors has decided that the text and graphics currently provided in certain owner's manuals for the 2004 Chevrolet Aveo, Optra and Epica model year vehicles insufficiently describes the routing of the top tether anchorage strap of the child seat with the standard headrest position.

To correct this condition, an owner's manual insert has been created containing text and graphics which clarifies the top tether anchorage strap routing relative to the headrest position. Since the insert can be easily installed, and to reduce customer inconvenience, the insert will be sent directly to owners of record. Dealers are responsible for installing the insert in the owner's manual for any unsold units.

Involved are certain 2004 Chevrolet Aveo, Optra and Epica model year vehicles built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared and are being furnished to involved Dealers. The customer name and address data furnished will enable Dealers to follow up with customers involved. Any Dealer not receiving a computer listing has no involved vehicles currently assigned.

These Dealer listings may contain customer names and addresses obtained from the Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of provincial laws. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this program.

Owner's manual inserts are being sent directly to owners of record. Each dealer has been sent a quantity of owner's manual inserts with their Campaign Initiation Report (affected VIN listing) mailing for installation in dealer's current "in-stock" vehicle inventory. There are two owner's manual per vehicle; one English and one French. Dealers are being sent a quantity in each language. Insert the appropriate language insert into each manual. If additional inserts are required, please photocopy one of the inserts sent to you with this bulletin.

For all vehicles, place the insert in the owner's manual between the front cover and the 1st page of the manual. There are two books in each vehicle; one English and one French. Insert the appropriate language insert into each owner's manual.

Submit a Product Recall Claim with the information indicated below.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

Customers will be notified of this Customer Satisfaction Program on their vehicles by General Motors (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

General Motors has decided that the text and graphics currently provided in certain owner's manuals for the 2004 Chevrolet Aveo, Optra and Epica model year vehicles insufficiently describes the routing of the top tether anchorage strap of the child seat with the standard headrest in position.

To correct this condition, an insert containing the text and graphics which clarifies the routing relative to the headrest position is being provided for the owner's manual. Since the insert can easily be installed, and to reduce your inconvenience, the insert is being sent directly to you.

Please keep the insert with your owner's manual for easy reference.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department

General Motors of Canada Limited

04060

/ks