Step | Action | Value(s) | Yes | No | ||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Caution: Refer to Radiator Cap Removal Caution in the Preface section. | ||||||||||||
1 | Verify the customer's complaint. Are the customer's concerns verified? | -- | Go to Step 2 | System OK | ||||||||
2 | Inspect the coolant level. Is the coolant level correct? | -- | Go to Step 4 | Go to Step 3 | ||||||||
3 | Add coolant as needed. Did you complete the action? | -- | System OK | Go to Step 4 | ||||||||
4 | Inspect the drive belts for tension or damage. Are the drive belts OK? | -- | Go to Step 6 | Go to Step 5 | ||||||||
5 | Correct any problem with the drive belts. Did you complete the action? | -- | System OK | Go to Step 6 | ||||||||
6 | Inspect the coolant hoses for leaks or kinks. Are the coolant hoses OK? | -- | Go to Step 8 | Go to Step 7 | ||||||||
7 | Repair any problem with the coolant hoses. Did you complete the repair? | -- | System OK | Go to Step 8 | ||||||||
8 | Inspect the surge tank cap. Is the surge tank cap OK? | -- | Go to Step 10 | Go to Step 9 | ||||||||
9 | Repair or replace the surge tank cap as needed. Did you complete the repair? | -- | System OK | Go to Step 10 | ||||||||
10 |
Is there heavy airflow from the heater outlet? | -- | Go to Step 11 | Go to Step 26 | ||||||||
11 | Inspect for a change in the airflow at various blower speeds. Does the blower speed increase as the switch is turned from minimum to maximum? | -- | Go to Step 12 | Go to Blower Motor Malfunction | ||||||||
12 |
Is the coolant flow visible? | -- | Go to Step 14 | Go to Step 13 | ||||||||
13 |
Did you complete the repairs? | -- | System OK | Go to Step 14 | ||||||||
14 |
Does the heater output meet the minimum values given? | Go to Heating, Ventilation, and Air Conditioning | Go to Step 15 | Go to Step 16 | ||||||||
15 |
Did you complete the repairs? | -- | System OK | -- | ||||||||
16 |
Does the door slam? | -- | Go to Step 18 | Go to Step 17 | ||||||||
17 |
Did you complete the repair? | -- | System OK | -- | ||||||||
18 |
Is the air temperature around the hoses within the specified value? | 27-31°C (80-88°F) | Go to Step 19 | Go to Step 22 | ||||||||
19 | Inspect the thermostat. Is the thermostat installed and seated properly? | -- | Go to Step 20 | Go to Step 21 | ||||||||
20 | Replace the thermostat. Did you complete the replacement? | -- | System OK | -- | ||||||||
21 | Reinstall the thermostat. Did you complete the repair? | -- | System OK | -- | ||||||||
22 | Inspect the heater hoses for proper installation. Are the heater hoses reversed? | -- | Go to Step 23 | Go to Step 24 | ||||||||
23 | Reinstall the heater hoses properly. Did you complete the repair? | -- | System OK | -- | ||||||||
24 |
Is the heater inlet hose hot and the heater outlet hose warm? | -- | System OK | Go to Step 25 | ||||||||
25 | Replace the heater core. Did you complete the replacement? | -- | System OK | -- | ||||||||
26 | Recheck the system using the Control Settings/Correct Results tests. Did you complete the action? | -- | System OK | Go to Step 27 | ||||||||
27 | Inspect for airflow from the defroster or the vent outlets. Is there high airflow from the defroster or vent outlets? | -- | Go to Step 28 | Go to Step 29 | ||||||||
28 |
Did you complete the repair? | -- | System OK | -- | ||||||||
29 | Switch the mode knob to defrost. Is the defroster airflow OK? | -- | Go to Step 30 | Go to Step 31 | ||||||||
30 |
Did you complete the repair? | -- | System OK | -- | ||||||||
31 | Inspect for airflow change at various blower speeds. Does the blower speed increase as the control is turned from 1 to 4? | -- | Go to Step 30 | Go to Blower Motor Malfunction | ||||||||
32 | Inspect for obstructions in the system at the blower inlet and at the air filter, if the vehicle is equipped with one. Are there any obstructions? | -- | Go to Step 30 | Go to Step 30 | ||||||||
33 | Remove the obstructions in the system at the blower inlet or replace a clogged filter. Did you complete the repair? | -- | System OK | -- | ||||||||
34 |
Does the airflow change? | -- | Go to Step 35 | Go to Step 36 | ||||||||
35 |
Did you complete the repair? | -- | System OK | -- | ||||||||
36 |
Did you complete the repair? | -- | System OK | -- |