Customer Satisfaction - Loss of Air Conditioning - Remove Condenser Shield

THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2009.

Certain 2008 model year Chevrolet Equinox vehicles may have a condition in which the center retaining features of the air conditioning condenser shield can rub against the air conditioning condenser tubes. This could cause a leak and loss of air conditioning function.

Dealers are to remove the air conditioning condenser shield.

Involved are certain 2008 model year Chevrolet Equinox vehicles built within these VIN breakpoints:

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.

- US dealers - GM DealerWorld Recall Information

- Canadian dealers - GMinfoNet Recall Reports

- Export dealers - sent directly to dealers

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

No parts are required for this program.

1. Lift and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Locate the HVAC condenser and stone shield. The HVAC condenser and stone shield can be accessed through an opening located on the bottom side of the front bumper and fascia.



3. There are six tabs (1) securing the shield to the HVAC condenser. Refer to the illustration.

Notice: To avoid damaging the HVAC condenser, do NOT use a screw driver, pry bar, or equivalent to remove the shield.

4. Remove the center two shield tabs (2) first by inserting your hands between the HVAC condenser and the shield. Gently pry the shield away from the HVAC condenser until the top and bottom center tabs release from the condenser.
5. Remove the two tabs (3) located on the passenger’s side of the shield.
6. Remove the two tabs (3) located on the driver’s side of the shield.
7. Lower the vehicle.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2009.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through September 30, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

We have learned that your 2008 model year Chevrolet Equinox may have a condition in which the center retaining features of the air conditioning condenser shield can rub against the air conditioning condenser tubes. This could cause a leak and loss of air conditioning function.

Your satisfaction with your Chevrolet Equinox is very important to us, so we are announcing a program to prevent this condition.

What We Will Do: To prevent this condition from occurring, your Chevrolet dealer will remove the air conditioning condenser shield. This service will be performed for you at no charge until September 30, 2009 .

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance to better understand related repairs, please contact your dealer.

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Equinox provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

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