GM Service Manual Online
For 1990-2009 cars only

GM will provide for repairs to the cutaway chassis during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for Chevrolet cutaway chassis which are registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the chassis during the warranty period.

Repairs Covered

The warranty covers repairs to correct any cutaway chassis defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

No Charge

Cutaway chassis warranty repairs, including towing, parts and labor, will be made at no charge.

Obtaining Repairs

To obtain cutaway chassis warranty repairs, take the chassis to a participating Chevrolet dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the chassis is first delivered or put in use and ends at the expiration of the coverage period.

For details regarding eligibility for a delay in the start of the warranty, see "Delayed Warranty Start" under Things You Should Know About the New Cutaway Chassis Limited Warranty .

Basic Cutaway Chassis Coverage

Cutaway chassis coverage includes the chassis, frame, brakes, steering, suspension, front cab, sheet metal, instrument panel, and certain electrical components, as supplied by Chevrolet Division. These components are covered for 3 years or 36,000 miles, whichever comes first, except for other coverages listed here under "What is Covered" and those items listed under "What is Not Covered" later in this section.

The body company or tire manufacturer may provide warranty coverage in addition to the Chevrolet chassis warranty coverage.

Powertrain Coverage

General Motors will warrant each passenger car, light duty truck or van for 5 years or 100,000 miles, whichever comes first, with no deductible, from the original in-service date of the vehicle, for warrantable repairs which are required as a result of defects due to material and/or workmanship to the Powertrain components as listed below:

Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, turbocharger, supercharger and all internal lubricated parts as well as manifolds, flywheel, water pump, harmonic balancer and engine mount. Timing belts are covered until the first scheduled maintenance interval.

Transmission/Transaxle/Transfer Case: Case, all internal lubricated parts, torque converter, transfer case, transmission/transaxle mounts, seals, and gaskets.

Drive Systems: Final drive housing, all internal lubricated parts, axle shafts and bearings, constant velocity joints, axle housing, propeller shafts, universal joints, wheel bearings, locking hubs, front differential actuator, supports, front and rear hub bearings, seals and gaskets.

Tire Coverage

The tires originally supplied with your cutaway chassis are covered against defects in material or workmanship under the Basic Cutaway Chassis Coverage. Any tire replaced under the Basic Cutaway Chassis Coverage will continue to be covered for the remaining portion of the New Cutaway Chassis Limited Warranty.

Following the expiration of the Basic Cutaway Chassis Coverage, tires may continue to be covered under the tire manufacturer's warranty. Review the tire manufacturer's warranty booklet or consult the tire manufacturer distributor for specific details.

Accessory Coverages

All GM accessories and parts sold by GM and permanently installed on a GM vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered (parts and labor) for the balance of the vehicle warranty, but in no event less than 12 months/12,000 miles. This coverage is only effective for GM accessories permanently installed by a GM dealer or an associated GM-approved Accessory Distributor/Installer (ADI).

GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase (parts only).

GM Licensed Accessories are covered under the accessory-specific manufacturer's warranty and are not warranted by GM or its dealers.

Notice: This warranty excludes:

Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service from the wireless communication carrier that provides service for the OnStar® system.

Front Cab Sheet Metal Coverage:

Corrosion: Front cab sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first.

Rust Through: Any front cab sheet metal panel that rusts through (an actual hole in the sheet metal) is covered for up to 6 years or 100,000 miles, whichever comes first.

Important: Cosmetic, surface, or rust through corrosion (resulting from stone chips, scratches in the paint, or alteration) is not included in the front cab sheet metal coverage.

Towing

Towing is covered to the nearest Chevrolet dealer if your chassis cannot be driven because of a warranted chassis defect.

6.6L DURAMAX® Diesel Engine Coverage

For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under "What Is Not Covered" later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things You Should Know About the New Cutaway Chassis Limited Warranty . Also refer to the appropriate emission control system warranty for possible additional coverages.

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Damage from improper front suspension alignment, improper inflation, spinning (as when stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Damage Due to Accident, Misuse, or Alteration

Damage or poor performance caused as the result of any of the following is not covered:

    • Cutting, stretching, welding, or shrinking of chassis frame rails or driveline
    • Addition of aftermarket suspension equipment such as tag axles, springs or spring helpers, spacer blocks, or air springs
    • Addition of aftermarket engine and transmission modifications such as blowers, turbos, exhaust brakes, exhaust systems, air induction systems, computers (software or hardware modifications), governors, gear splitters, or electric braking devices
    • Chassis overloading or uneven weight distribution
    • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the chassis
    • Misuse of the chassis such as driving over curbs, overloading, racing, or other competition. Proper chassis use is discussed in the owner manual
    • Alteration or modification to the cutaway chassis or components after final assembly by GM. In addition, coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined

Important: This warranty is void on chassis currently or previously titled as salvaged, scrapped, junked, or totaled.

Front Suspension Alignment

The front suspension alignment should be checked and adjusted as necessary by the body company after final vehicle assembly has been completed. In some instances, it may be necessary for the owner to check and adjust the chassis alignment due to chassis loading after purchase. The need for a front suspension alignment is maintenance and is not covered under the terms of the New Cutaway Chassis Limited Warranty.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products

Damage caused by airborne fallout , salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals, or sealants subsequent to manufacture, etc., is not covered.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended Maintenance Schedule intervals and/or failure to use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are at the owners expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.

Items such as:

    • Audio System Cleaning
    • Brake Pads/Linings
    • Clutch Linings
    • Coolants and Fluids
    • Filters
    • Keyless Entry Batteries *
    • Limited Slip Rear Axle Service
    • Tire Rotation
    • Wheel Balance **
    • Wiper Inserts

are covered only when replacement or repair is the result of a defect in material or workmanship.

* Consumable battery covered up to 12 months only.

** Maintenance items after 7,500 miles.

Extra Expenses

Economic loss or extra expense is not covered.

Examples include:

    • Inconvenience
    • Lodging, meals, or other travel costs
    • Loss of chassis use
    • Payment for loss of time or pay
    • State or local taxes required on warranty repairs
    • Storage
Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this chassis is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages (such as, but not limited to, lost wages or vehicle rental expenses) resulting from breach of this written warranty or any implied warranty.*

* Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.