GM Service Manual Online
For 1990-2009 cars only

General Motors' Commitment to You

We are committed to assure your satisfaction with your new General Motors cutaway chassis.

Your General Motors dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

You should be aware that not all General Motors dealers are equipped to service all chassis. If you are traveling or unable to return to your selling General Motors chassis dealer for any reason, call 1-800-263-3777 (English), 1-800-263-7854 (French) 7:30 a.m. to 11:30 p.m. Eastern Standard Time for the name and location of the nearest General Motors chassis service location.

Vehicle Operation and Care

Considering the investment you have made in your new chassis, we know you will want to operate and maintain it properly. We urge you, therefore, to follow the maintenance instructions contained in your Owner's Manual.

If you have any questions on how to keep your chassis in good working condition, see your General Motors dealer, the place many GM customers choose to have their maintenance work done. You can rely on your dealer to use proper parts and repair practices.

Maintenance Records

General Motors of Canada Limited recommends that you retain receipts covering performance of regular vehicle maintenance. Repairs required due to damage resulting from lack of maintenance are not covered under your warranty. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in materials or workmanship.

We suggest that you keep these receipts in the glove box literature portfolio. Also a "Maintenance Record" form is provided in the Owner's Manual (Maintenance Schedule section) for your convenience in recording services performed.

Owner Assistance

Should you ever encounter a problem with your chassis during or after the warranty periods that is not resolved, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the problem persists, follow the procedures outlined in Owner Assistance .

GM Participation in the Mediation/Arbitration Program

Refer to General Motors of Canada Limited Participation in the Mediation/Arbitration Program , for information on the voluntary, binding Mediation/Arbitration Program in which GM participates.

Owner Name/Address Change

General Motors encourages all owners to report, at their earliest convenience, a change in name or address by calling our Customer Communication Centre toll free at 1-800-263-3777 (English) or 1-800-263-7854 (French). If you are a subsequent owner, please be sure to advise us by calling the number above. You may also visit the General Motors dealer of your choice to report a change in vehicle ownership. The current owner name and address is essential for General Motors to provide timely notification to owners of important information related to their chassis.

We thank you for choosing a General Motors product.

General Motors of Canada Limited.

Chevrolet's Commitment to You

We are committed to assuring your satisfaction with your new Chevrolet Cutaway Chassis.

Your Chevrolet dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. You should be aware that not all Chevrolet dealers are equipped to service all chassis. If you are traveling or unable to return to your selling Chevrolet chassis dealer for any reason, refer to "Chevrolet Roadside Assistance" under Owner Assistance for the telephone number to receive the name and location of the nearest Chevrolet chassis service location.

Owner Assistance

Your Chevrolet chassis dealer is best equipped to provide all of your service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If your problem has not been resolved to your satisfaction, follow the "Customer Satisfaction Procedure" as outlined under Owner Assistance .

We thank you for choosing a Chevrolet.

GM Participation in an Alternative Dispute Resolution Program

See the "Customer Satisfaction Procedure" under Owner Assistance for information on the voluntary BBB Auto Line Program in which GM participates.

Warranty Service - United States and Canada

Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period. We ask that you return to your selling dealer for warranty repairs. In the event of an emergency repair, you may take your vehicle to any authorized GM dealer for warranty repairs. However, certain warranty repairs require special tools or training that only a dealer selling your brand may have. Therefore, not all dealers are able to perform every repair. If a particular dealership cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any Chevrolet chassis dealer in the United States or Canada for warranty service.