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Paint Chipping Front of Rear Wheels, Damaged Lower Door and Rocker Panels (Refinish Damaged Area)

Subject:Paint Chipping Front of Rear Wheels, Damaged Lower Door and Rocker Panels (Refinish Damaged Area)

Models:2006-2008 Chevrolet HHR

Attention: Implementation of this Service Bulletin requires case-by-case review and approval by your Area Service Manager (U.S.) or District Service Manager (Canada) PRIOR to performing any repairs.


This bulletin is being revised to add the 2008 model year and update the refinishing guide information. Please discard Corporate Bulletin Number 06-08-51-002B (Section 08 - Body and Accessories).


Important:  'GM of Canada' dealers are not authorized to utilize this service bulletin for 2007 and 2008 model year vehicles. The 2007 and 2008 Chevrolet HHR models sold in Canada are equipped with colour keyed running boards as standard equipment.

Condition

Some customers may comment that the paint is chipped in front of the rear wheels. Some customers may also comment about damage to the lower rear door and rear rocker panels.

Cause

The rocker and lower door areas may be damaged by road debris thrown up by the tires at highway speeds.

Correction

Important: It may be necessary to perform the following repair in order to meet customer expectations and gain their product satisfaction.

  1. Refinish the lower door and rocker panel. For the proper refinish materials to use, refer to the 2008 GMWI5406 GM Globally Approved Refinish Materials information. The refinish materials information is now online at the GMGOODWRENCH WEB SITE*. Printed books have been discontinued. To access the site, follow these steps:
  2. 1.1. Go to www.gmgoodwrench.com.
    1.2. Click on For Body Shops & Services link at the bottom of the page.
    1.3. Click on GM Technical Repair Information.
    1.4.  Click on Paint Shop tab.

    *In Canada, the 2008 GM Approved Refinish Materials booklet is also available on the GM infoNET under the Service and Body tab.

    1.5. Select the applicable downloadable link of the GM Approved Refinish Materials Guide.
  3. Please advise the customer that this type of chipping will only be repaired one time at GM's expense. If the customer drives on roads that are especially debris-laden, this type of chipping may return. Please advise the customer that GM running boards have been found to effectively block the debris path and may dramatically reduce this type of paint chipping. Installation of running boards is to be performed at customer cost.

Repair Claim Information

Refer to the extent of the repair instructions as approved by your Area Service Manager (U.S.) or District Service Manager (Canada).

Warranty Information

For vehicles repaired under warranty, use:

Labor Operation

Description

Labor Time

A9911*

Refinish/Clearcoat Door/Rocker With removal of outside handle - Left Side

5.4 GZ

A9918*

Refinish/Clearcoat Door/Rocker With removal of outside handle - Right Side

5.4 GZ

*This labor operation number is for bulletin use only. This number will not be published in the Labor Time Guide.