CAMPAIGN: INCORRECT FRONT AND REAR SPRINGS (POLICE)
Model and Year: 1985 FULL SIZE CHEVROLET MODELS EQUIPPED WITH SEO 9C1 (POLICE PACKAGE) AND (SPECIAL HANDLING SUSPENSION) SEO 7B3 AND ASSEMBLED AT WILMINGTON ONLY
TO: ALL CHEVROLET DEALERS
General Motors has determined that some 1985 Full Size Chevrolet models equipped with SEO 9Cl (Police Package) and (Special Handling Suspension) SEO 7B3 may have been assembled with standard front and rear springs rather than the heavy duty springs that were ordered. As a result, accelerated suspension deterioration can occur.
To correct this condition the front and rear springs will be inspected and when required, replaced on all involved vehicles.
VEHICLES INVOLVED
Involved are certain 1985 Full Size Chevrolet models equipped with SEO 9CI (Police Package) and (Special Handling Suspension) SEO 7B3 within the following parameters:
Plant From Through ----- ---- ------- Wilmington FY118982 FY124626
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle regis- tration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin was not shipped any involved vehicles.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of Owner Letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle. Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required modification according to instructions contained in this bulletin.
SERVICE PROCEDURE
1. Raise vehicle on hoist and inspect front and rear springs. Refer to chart below to establish correct spring application.
INCORRECT SPRING CORRECT SPRING ---------------- -------------- FRONT FRONT
ALPHA CODE PART NUMBER ALPHA CODE PART NUMBER
RK 370978 PC 378503 RM 370979 PC 378503 RN 370980 PC 378503 FM 14003385 PA 378501 FN 14003386 PA 378501
REAR REAR
WS 485714 XY 485748 WT 485715 YH 482086 HH 10003182 YH 482086
If inspection determines vehicle has correct springs, lower vehicle and refer to Step 3. Should replacement be required complete Steps 2 and 3.
2. Removal and installation procedure for replacing springs may be found in the 1985 Impala, Caprice, Monte Carlo, El Camino Shop Manual (ST-329-85), on Pages 3C-12 and 3D-4.
3. Install "Campaign Identification Label" according to instructions contained in this bulletin.
PARTS INFORMATION
Parts required to complete this modification are to be obtained from General Motors Warehousing and Distribution Division (GMWDD). To ensure that these parts will be obtained as soon as possible they should be ordered from GMWDD on a C.I.O. order with no special instruction code, but on an advise code (2). When ordering parts, refer to spring chart for correct spring application.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
Parts Failed Parts Failure Labor Labor *Other Count Part No. Allowance Code Operation Hours Hours ----- -------- --------- ---- --------- ----- ----- 00 V2710 .2 .1
DESCRIPTION: Inspect for correct spring application. If correct, no further action required.
Parts Failed **Parts Failure Labor Labor *Other Count Part No. Allowance Code Operation Hours Hours ----- -------- ---------- ---- --------- ----- ----- 4 378503 00 V2711 2.1 .1
DESCRIPTION: Inspect for correct spring application and replace all four springs per instructions in this bulletin.
*Campaign Administrative Allowance.
**The Parts Allowance should be the sum total of the current GMWDD Dealer Net plus 30% of all parts required for the repair.
Dealer will automatically receive the correct labor allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claims submission.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the five digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
ADMINISTRATIVE PROCEDURE
REFER TO THE CURRENT CHEVROLET SERVICE POLICIES AND PROCEDURE MANUAL AND CLAIMS PROCESSING MANUAL FOR CAMPAIGN HANDLING AND ADMINISTRATIVE PROCEDURES.
Dear Chevrolet Owner:
General Motors bas determined that some 1985 Full Size Chevrolet models equipped with SEO 9Cl (Police Package) and (Special Handling Suspension) SEO 7B3 may have been assembled with the standard front and rear springs rather than the heavy duty springs that were ordered. As a result, accelerated suspension deterioration can occur.
To correct this condition on your vehicle, the front and rear springs will be inspected and when required, replaced. This service will be performed for you at no charge.
Instructions for this service have been sent to your Chevrolet dealer. Please contact your dealer to arrange a service date. The labor time to inspect your vehicle is approximately 15 minutes. If the springs must be replaced, it will take an additional 2-1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please complete the postage paid reply card and return it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
