| Subject: | EI07278 -- Hood Refinish, Paint, Appearance on New Vehicles ONLY Prior to Delivery to Customer (Engineering Information) |
| Models: | 2008 Chevrolet Impala |
| Attention: | Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin. THIS IS NOT A RECALL --
refer to Service Bulletin 04-00-89-053A for more details on the use of Engineering Information bulletins. |
This bulletin is being revised to apply to vehicles that have not yet been delivered to customers. Please discard Corporate Bulletin Number 07-08-51-006 (Section 08 -- Body and Accessories).
Engineering has noticed a significant increase in hood refinish claims appearing in the warranty system, particularly on new/low mileage vehicles prior to delivery.
GM engineering would like to understand what is driving the need
to refinish the hood of these vehicles.
If upon initial inspection of the vehicle PRIOR to delivery
, the vehicle requires the hood to be refinished, complete the following:
- Verify that the VIN and mileage are correct on the repair order.
- Make sure a detailed description of the "complaint" is recorded on the repair order.
- If possible, photograph the condition.
- Submit this information to Engineering -- attention Marty Case by one the methods below:
E-mail (Preferred Method)
| • | Include complete VIN, Repair Order Number, Dealer Name and Dealer Code, Mileage |
| • | Description of the condition |
| • | Attach a photograph of the condition |
| • | Send e-mail to - marty.case@gm.com
|
Fax (Alternate Method)
| • | Fax the front and back of the repair order to: |
| • | If possible, provide a photograph of the condition. |
- Refinish the hood as necessary.
Warranty Information
Labor Operation
| Description
| Labor Time
|
A0357
| Hood -- Refinish/Clear Coat -- Complete
| Use Published Labor Operation Time
|
