GM Service Manual Online
For 1990-2009 cars only

Warranty Repairs - Component Exchanges

In the interest of customer satisfaction, General Motors of Canada Limited may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are Service Replacement Parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.

All exchange components used meet GM standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: engine and transmission assemblies, instrument cluster assemblies, radios, compact disc players, tape players, batteries, and powertrain control modules.

Maintenance and Warranty Service Records

Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

A "Maintenance Record" is provided in the maintenance schedule section of the owner manual for your convenience in recording services performed.

For your records, the servicing dealer should provide a copy of the warranty repair order listing all warranty repairs performed.

Warranty Repairs - Recycled Materials

Both Environment Canada guidelines and GM support the capture, purification, and reuse of automotive air conditioning refrigerant gases and engine coolant.

As a result, any repairs GM may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant.

After-Manufacture "Rustproofing"

Your vehicle was designed and built to resist corrosion.

Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. General Motors of Canada Limited makes no recommendation concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Some products may cause other problems such as the operation of the vehicle components or the cosmetic appearance of the vehicle. Repairs to correct damage caused by such applications are not covered under your GM Medium Duty Truck Limited Warranty.

Paint, Trim And Appearance Items

Defects in paint, trim, upholstery or other appearance items are normally corrected during new vehicle inspection or during pre-delivery inspection. If you find any paint or appearance concerns, advise your dealership as soon as possible. Deterioration due to use and exposure is not covered by the GM Medium Duty Truck Limited Warranty. The instructions in the Owner's Manual regarding the care of paint, trim, upholstery, glass and other appearance items should be followed closely.

Chemical Paint Spotting

Some weather and atmospheric conditions can create a chemical fallout. These airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surface.

Although no defect in the factory applied paint causes this, General Motors of Canada Limited, will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 20 000 kilometres of purchase, whichever comes first.

Warranty Distance Extensions

Prior to delivery, some kilometres are put on your vehicle during testing at the assembly plant, during shipping and while at the dealership. The dealership records this odometer reading on the front cover of this warranty booklet at delivery. For eligible vehicles, this odometer reading is added to the distance limits specified in the GM Medium Duty Truck Limited Warranty and the Emission Control Systems Warranty ensuring that you receive full benefit of their coverage.

Warranty distance extensions eligibility:

    • Applies only to new vehicles held exclusively in new vehicle inventory.
    • Does not apply to used vehicles, GM owned vehicles, dealer owned vehicles, or dealer demonstrator vehicles.
    • Does not apply to vehicles with more than 10 000 kilometres on the odometer even though the vehicle may never have been "registered" for license plates.

Warranty Service - Canada

While any General Motors Medium Duty Truck dealership handling your vehicle line will perform warranty service, we recommend that you return to the dealership that sold you your vehicle because of the continued and personal interest in you. For your records, the servicing dealer will provide a copy of the warranty repair order, listing all warranty repairs performed. In the event of an emergency repair, you may take your vehicle to any authorized GM dealer for warranty repairs. However, certain warranty repairs require special tools or training that only a dealer selling your brand may have. Therefore, not all dealers are able to perform every repair. If a particular dealer cannot assist you, contact the Customer Communication Centre (CCC). See Owner Assistance for CCC information.

Touring Owner Service - Canada and United States

If you are touring or have changed your residence, visit any General Motors Medium Duty Truck dealer handling your vehicle line in Canada or the United States for warranty service. Warrantable repairs will be completed at no charge to you. You may be required to provide proof of residency such as driver's licence, or vehicle ownership. For your records, the servicing dealer will provide a copy of the warranty repair order, listing all warranty repairs performed.

Some vehicle lines, which are sold only in Canada, may not be serviced by all General Motor's dealers in the United States. If warranty service is necessary while you are in the United States please contact the Canadian Customer Communication Centre (CCC) for guidance, See Owner Assistance for CCC information. CCC personnel will direct you to a dealership and assist the repairing dealer to obtain the necessary parts and technical information. You may be charged for these repairs. For reimbursement consideration by General Motors of Canada Limited upon your return home, provide your dealer with a statement of circumstances, the original repair order, proof of ownership and any "paid" receipts indicating the work performed and parts replaced.

Touring Owner Service - Countries other than Canada or the United States

If you are touring in a foreign country and repairs are needed, it is suggested you make your vehicle available to a General Motors dealership, preferably one that handles your vehicle line.

For reimbursement consideration, you should provide your dealer upon your return home with a statement of circumstances, the original repair order, proof of ownership and any "paid" receipt indicating the work performed and parts replaced. Please note that repairs made necessary by the use of improper or dirty fuels and lubricants are not covered under the warranty. See the Owner's Manual for additional information on fuel requirements when operating in foreign countries.

Warranty Service - Canadian Sold Vehicles Registered and Operated Outside Canada

This warranty applies to GM vehicles registered in Canada and normally operated in Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance. GM warranty coverages may be void or subject to restrictions on GM vehicles that have been imported or exported.

Original Equipment Alterations

This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle's original equipment as manufactured or assembled by General

Examples of the types of alterations that would not be covered include, but are not limited to, any non-GM theft alarm, remote starting device or remote locking system, or the cutting, welding or disconnecting of the vehicles original equipment parts and components. Also, the warranty does not cover a rebuilt vehicle after it has suffered such extensive collision damage in an accident that it was written-off or deemed to be written-off, even if the rebuilt vehicle uses undamaged parts and components from the written-off vehicle.

Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration.

The only exception is that non-GM parts labeled "Certified to EPA Standards" are covered by the Federal Emissions Performance Warranty.

Recreation Vehicle and Special Body or Equipment Alterations

Installations, or alterations to the original equipment vehicle (or chassis) as manufactured and assembled by General Motors are not covered by this warranty. The body company (assembler) is solely responsible for warranties on the body or equipment, and any alterations to any of the parts, components, systems or assemblies installed by GM. Examples include, but are not limited to, special body installation or conversion such as recreational vehicles, the installation of a non-GM part, cutting, welding or the disconnecting of original equipment vehicle or chassis parts and components, extension of wheelbase, suspension and driveline modifications and axle additions.

Pre-Delivery Service

Defects in or damage to the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealership. Normally, any defect or damage occurring during assembly are detected and corrected at the factory during the inspection process. In addition, dealerships are obligated to inspect each before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered you.

Any defects still present at the time the vehicle is delivered to you are covered by the warranty. If you find any such defects when you take delivery, please advise your General Motors Medium Duty Truck dealer without delay. For further details concerning any repairs which the dealership may have made prior to your taking delivery of your vehicle, please ask your General Motors Medium Duty Truck dealership.

Production Changes

General Motors of Canada Limited and its dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.