General Motors Warranty Coverage
GM warrants to the owner that the vehicle was designed, built, and equipped
so as to conform at the time of sale with applicable regulations of the Federal Environmental
Protection Agency (EPA), or to the California Air Resources Board stringent anti-smog
standards, and is free from defects in materials and workmanship which cause the vehicle
to fail to conform with those regulations during the warranty period.
• | For heavy duty gasoline engines, the warranty period is 5 years or 50,000
miles, whichever comes first. |
• | For heavy duty diesel engines, the warranty period is 5 years, or 100,000
miles for Federal, and 5 years, or 100,000 miles, or 3,000 hours of operation for
California, whichever comes first. |
Emission-related defects in the genuine GM components listed below, including
related diagnostic costs, parts, and labor, are covered by this warranty.
The applicable warranty period shall begin on the date the vehicle is delivered
to the first retail purchaser, or, if the vehicle is first placed in service as a
demonstrator or company vehicle prior to sale at retail, on the date the vehicle is
first placed in such service.
If your vehicle fails a California emissions inspection during the applicable
warranty period, and if the emissions failure is caused by the failure or malfunction
of an emissions-warranted part, GM Medium Duty Truck will correct the part failure
or malfunction.
Owner's Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of the scheduled
maintenance listed in your owner manual. GM recommends that you retain all maintenance
receipts for your vehicle, but GM cannot deny warranty coverage solely for the lack
of receipts or for your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a GM dealer selling your
vehicle line as soon as a problem exists. The warranted repairs should be completed
in a reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that GM may deny warranty coverage
if your vehicle or a part has failed due to abuse, neglect, improper or insufficient
maintenance, or modifications not approved by GM.
If you have any questions regarding your rights and responsibilities under these
warranties, refer to the toll-free telephone number under "Customer Assistance
Offices" under
Owner Assistance
.
How to Determine the Applicable Emission Control System Warranty
State and Federal agencies may require different emission control system warranties
for medium duty trucks depending on:
• | Whether the truck is certified with a medium duty or heavy duty emission
control system |
• | Whether the truck is certified for California emissions in addition to
Federal emissions |
To determine emissions eligibility: locate the emission control label attached
to the engine air cleaner housing or on the engine. The language on the bottom left
side of the label will describe the medium duty emissions control system.
All medium duty trucks are eligible for Federal Emissions Control System Warranty
Coverage. If the emissions control label contains language stating the vehicle is
certified to California emissions standards, the vehicle is also eligible for California
Emissions Control System Warranty Coverage.
What Is Covered
Listed below are most of the systems that affect emissions of your vehicle.
Emission control components of these systems are covered by the emissions warranties
as applicable. Maintenance items that require scheduled replacement are warranted
up to the replacement interval specified in your owner manual.
| Powertrain
control module, mass air flow sensor and associated sensors and parts |
| Fuel injection
system, fuel rail assembly |
| Intake
manifold, air cleaner assembly, turbocharger assembly, supercharger assembly, throttle
body assembly |
| Ignition parts
and associated controls including spark plugs and ignition wires, distributor assembly,
electronic ignition control module |
• | Catalytic Converter System |
| Catalytic
converter, exhaust manifolds, and associated parts |
• | Positive Crankcase Ventilation System |
| PCV valve and associated parts, oil filler cap |
• | Exhaust Gas Recirculation System |
| EGR valve and associated parts |
• | Secondary Air Injection System |
• | Evaporative Emissions Control System (Gasoline Engines
Only) |
| Vapor storage canister and associated controls, fuel tank,
fuel filler cap, and fuel tank filler pipe |
• | Miscellaneous Items Used in Conjunction with the Repair
of the Above Components are Covered |
| Emission-related actuators,
belts, clamps, connectors, ducts, fittings, gaskets, grommets, hoses, housings, mounting
hardware, pipes, pulleys, relays, sealing devices, sensors, springs, switches, tubes,
valves, and wiring. |
If failure of one of the components listed above results in failure of another
part, both will be covered by this warranty. For detailed information concerning specific
components covered by these emission control systems warranties, ask your dealer.
What Is Not Covered
These warranty obligations do not apply to:
• | Conditions resulting from tampering, abuse, neglect, or improper maintenance;
or |
The "Other Terms" presented under
General Motors Corporation New Vehicle Limited Warranty
, also apply to these
warranties.
Replacement Parts
The emission control systems of your vehicle were designed, built, and tested
using genuine GM parts* and the vehicle is certified as being in conformity with applicable
federal and California emission requirements. Accordingly, it
is recommended that any replacement parts used for maintenance or for the repair of
emission control systems be new, genuine GM parts.
The warranty obligations are not dependent upon the use of any particular brand
of replacement parts. The owner may elect to use non-genuine GM parts for replacement
purposes. Use of replacement parts which are not of equivalent quality may impair
the effectiveness of emission control systems.
If other than new, genuine GM parts are used for maintenance replacements or
for the repair of parts affecting emission control, the owner should assure himself/herself
that such parts are warranted by their manufacturer to be equivalent to genuine GM
parts in performance and durability.
* "Genuine GM parts," when used in connection with GM vehicles means
parts manufactured by or for GM, designed for use on GM vehicles and distributed by
any division or subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be performed by any qualified service outlet; however,
warranty repairs must be performed by an authorized dealer except in an emergency
situation when a warranted part or a warranty station is not reasonably available
to the vehicle owner.
In an emergency, where an authorized dealer is not reasonably available, repairs
may be performed at any available service establishment or by the owner, using any
replacement part. GM Medium Duty Truck will consider reimbursement for the expense
incurred (including diagnosis), not to exceed the manufacturer's suggested retail
price for all warranted parts replaced and labor charges based on GM Medium Duty Truck's
recommended time allowance for the warranty repair and the geographically appropriate
labor rate. A part not being available within 10 days or a repair not being
completed within 30 days constitutes an emergency. Retain receipts and failed
parts in order to receive compensation for warranty repairs reimbursable due to an
emergency.
If, in an emergency situation, it is necessary to have repairs performed by
other than a GM Medium Duty Truck dealer and you believe the repairs are covered by
emission warranties, take the replaced parts and your receipt to a GM Medium Duty
Truck dealer for reimbursement consideration. This applies to both the Federal Emission
Defect Warranty and Federal Emission Performance Warranty.
Receipts and records covering the performance of regular maintenance or emergency
repairs should be retained in the event questions arise concerning maintenance. These
receipts and records should be transferred to each subsequent owner. GM will not deny
warranty coverage solely on the absence of maintenance records. However, GM may deny
a warranty claim if a failure to perform scheduled maintenance resulted in the failure
of a warranty part.
Claims Procedure
As with the other warranties covered in this booklet, take your vehicle to any
authorized GM Medium Duty Truck dealer facility to obtain service under the emission
warranties. This should be done as soon as possible after failing an EPA-approved
I/M test or a California smog check test, or at any time you suspect a defect in a
part.
Those repairs qualifying under the warranty will be performed by any GM Medium
Duty Truck dealer at no charge. Repairs which do not qualify will be charged to you.
You will be notified as to whether or not the repair qualifies under the warranty
within a reasonable time (not to exceed 30 days after receipt of the vehicle
by the dealer, or within the time period required by local or state law).
The only exceptions would be if you request or agree to an extension, or if
a delay results from events beyond the control of your dealer or GM. If you are not
so notified, GM will provide any required repairs at no charge.
In the event a warranty matter is not handled to your satisfaction, refer to
the "Customer Satisfaction Procedure" under
Owner Assistance
.
For further information or to report violations of the Emission Control System
Warranty, you may contact the EPA at:
Manager, Certification and Compliance
Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
For a vehicle subject to the California Exhaust Emission Standards, you may
contact the:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990
General Motors of Canada Limited warrants to owners of Medium Duty Trucks and
Chassis sold in Canada, that the engine (1) was designed, built and equipped so as
to conform at the time of sale with the Emission Regulations under the Canadian Environmental
Protection Act and (2) is free from defects in materials and workmanship which cause
the vehicle to fail to conform with those regulations during the warranty period.
• | For heavy duty gasoline engines, the warranty period is 5 years
or 80 000 kilometres (whichever first occurs). |
• | For heavy duty diesel engines, the warranty period is 5 years,
or 160 000 kilometres, or 3,000 hours of operation (whichever
first occurs). |
Emission-related defects in the genuine GM components listed below including
related diagnostic costs, parts, and labour are covered by this warranty. The applicable
warranty period shall begin on the date the vehicle is delivered to the first retail
purchaser, or, if the vehicle is first placed in service as a demonstrator or company
vehicle prior to sale at retail, on the date the vehicle is first placed in such service.
Emission Performance
Some provinces and local jurisdictions have established periodic vehicle Inspection
and Maintenance (I/M) programs to encourage proper maintenance of your vehicle. If
a provincial I/M program is enforced in your area you may also be eligible for Emission
Performance coverage when all
of the following three
conditions are met:
- the vehicle has been maintained and operated in accordance with the instructions
for proper maintenance and use set forth in the Owner's Manual, New Vehicle Warranty,
or Maintenance Schedule supplied with your vehicle;
- the vehicle fails a provincial I/M test during the emission warranty period
indicated above; and
- the failure results, or will result, in the owner of the vehicle having
to bear a penalty or other sanctions (including the denial of the right to use the
vehicle) under local, provincial, or federal law.
General Motors of Canada Limited warrants that your dealer will replace, repair,
or adjust to GM specifications, at no charge to you, any of the parts listed under
the "Emission Warranty Parts List" later in this section which may be
necessary to conform to the applicable emission standards. Non-GM parts labeled "Certified
to EPA Standards" are covered by the Federal Emission Performance Warranty.
Claims Procedure
Make your vehicle available to any authorized GM dealer as soon as possible
after failing a provincial I/M test or at any time you suspect a defect in a part.
If all
the above conditions are met, GM warrants that
your dealer will replace, repair, or adjust to GM specifications, at no charge to
you, any of the parts listed which may be necessary to cause your vehicle to conform
to the applicable emission standards.
Repairs which do not qualify will be charged to you.
In the event a warranty matter is not handled to your satisfaction, refer to
"Customer Satisfaction Procedure" in this booklet under
Owner Assistance
.
What Is Covered
Listed below are most of the systems that affect emissions of your engine. Emission
control components of these systems are covered by the emission warranty as applicable.
Items that require scheduled replacement are warranted up to the replacement interval
specified in your Maintenance Schedule booklet.
| Powertrain
control module, mass air flow sensor, and associated sensor and parts |
| Fuel injection
system, fuel rail assembly |
| Intake
manifold, air cleaner assembly, turbocharger assembly, supercharger assembly, throttle
body assembly |
| Ignition parts
and associated controls including spark plugs and ignition wires, distributor assembly,
electronic ignition control module. |
• | Catalytic Converter System |
| Catalytic
converter, exhaust manifolds, and associated parts |
• | Positive Crankcase Ventilation System |
| PCV valve and associated parts, oil filler cap |
• | Exhaust Gas Recirculation System |
| EGR valve and associated parts |
• | Secondary Air Injection System |
• | Evaporative Emission Control System (Gasoline Engines
only) |
| Vapour storage canister and associated controls, fuel
tank, fuel filler cap, and fuel tank filler pipe |
• | Miscellaneous Items Used in Above Components are Covered |
| Emission-related actuators, belts, clamps, connectors, ducts,
fittings, gaskets, grommets, hoses, housings, mounting hardware, pipes, pulleys,
relays, sealing devices, sensor, springs, switches, tubes, valves, and wiring. |
If failure of one of the above components results in failure of another part,
both will be covered by this warranty. For detailed information concerning specific
components covered by the Emission Control Systems Warranty, ask your General Motors
Medium Duty Truck dealer.
What Is Not Covered
These Warranty Obligations Do Not Apply To:
• | Conditions resulting from tampering, abuse, neglect or improper maintenance;
or |
• | Any other item listed under "What Is Not Covered" in the GM
Medium Duty Truck Limited Warranty. |
• | Parts specified in your maintenance schedule as requiring scheduled replacement
are covered up to their first replacement interval or the applicable emission warranty
coverage period, whichever comes first. There is no coverage under this warranty for
the failure of parts which are not replaced as required. If failure of one of these
parts results in failure of another part, both will not be covered under the Emission
Control System Warranty. |
| For detailed information concerning specific
parts covered by these emission control systems warranties, ask your dealer. |
THE "OTHER TERMS" PRESENTED IN THE GM MEDIUM DUTY TRUCK LIMITED
WARRANTY ALSO APPLY TO THIS WARRANTY.