SPECIAL POLICY: UPPER I/P PAD SEPARATION (INSPECT/REPAIR)
Subject: SPECIAL POLICY ADJUSTMENT UPPER INSTRUMENT PANEL PAD SEPARATION
Model and Year: 1990 CHEVROLET LUMINA (SEDAN/COUPE)
General Motors has determined that some 1990 Chevrolet Lumina (sedan/coupe) model vehicles may experience inner layer separations at the openings and edges of the upper instrument panel (I/P) pad. This results from bond degradation of the inner I/P material layers.
VEHICLES INVOLVED
Involved are all 1990 Chevrolet Lumina (sedan/coupe) model vehicles within the following VIN breakpoints:
PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ------ --------- ------ -------- -------- 1990 W-Car Oshawa #1 "9" L9100126 L9224697 1990 " Oshawa #2 "1" L1100055 L1178611 1990 " Oshawa #2 "1" L1400049 L1400248
SPECIAL POLICY ADJUSTMENT
This Special Policy covers the condition described above for three (3) years and unlimited mileage with no deductible from the date the vehicle was originally placed in service regardless of ownership. Correction, at no charge to the customer, will consist of replacing separated upper I/P pads on involved vehicles with an improved design upper I/P pad. This "Special Policy Adjustment Bulletin" should be filed in your "Special Policy Adjustment Bulletins" binder previously furnished to dealers by General Motors.
REIMBURSEMENT
Customer claims for reimbursement on previously paid repairs to correct separating of the upper I/P pad, are to be submitted by August 24, 1991 according to the forms and instructions included in this bulletin (additional copies to be reproduced locally - the time limitation for presenting the original paid receipt may be longer depending upon the law in your state). Owners must submit original documentation that reasonably confirms the amount of unreimbursed repair expenses, a description of the repair, the date of the repair, and the person or entity performing the repair.
OWNER NOTIFICATION
Owners will be notified of this Special Policy on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
PARTS INFORMATION
Parts are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered on a "C.I.O." order with no special instruction code, but on an advise code (2).
PART NUMBER DESCRIPTION QUANTITY/VEHICLE ----------- -------------------------------- ----------------- 12504866 Upper I/P Pad - Sapphire (Blue) 1 12507743 Upper I/P Pad - Garnet Red (Maroon) 1 12507744 Upper I/P Pad - Slate (Gray) 1 12507745 Upper I/P Pad - Sienna (Light Brown) 1
SERVICE PROCEDURE
1. Remove five (5) screws from under edge of upper I/P pad.
2. Remove upper I/P pad by lifting front of pad, pulling toward rear of vehicle to release from clips, and then lift up and out.
3. Install new upper I/P pad.
4. Reinstall five (5) screws removed in step 1.
CLAIM INFORMATION
Submit a claim with the information indicated below:
FAILED PARTS CC-FC LABOR LAB REPAIR PERFORMED PC PART NO. ALLOW OP HRS -------------------- ---- -------- ----- ----- ------ ----- Remove And Replace 1 12507743 * VR-95 T1740 0.3 Upper I/P Pad
Reimbursement For - - - - - VR-95 T1741 0.0 Prior I/P Pad Repair
The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.
Refer to the Chevrolet Claims Processing Manual for details on Claim Submission.
Dear Chevrolet Lumina Sedan Or Coupe Owner:
We at Chevrolet are very proud of the Lumina car line and sincerely hope that you are happy with your vehicle. We are also proud of the warranty coverage which we provide for the Lumina car line. At times, however, we need to make special arrangements so that things which happen, even to a small number of our customers, are handled properly. This letter is sent to inform you of such an instance.
Recently, we have learned that some 1990 Lumina Sedan or Coupe model vehicles may experience inner layer separations at the openings and edges of the upper instrument panel (I/P) pad. This results from bond degradation of the inner I/P material layers.
This condition is unacceptable to us, and we are certain that it would be unacceptable to you if it occurred in your vehicle. As a result, we want you to know that if this condition does occur in your vehicle, we will repair it free of charge at any Chevrolet dealership you choose. This Special Policy will be in effect for three years from the date your car was originally purchased (regardless of mileage) with no deductible.
If you have already experienced this condition, and you have paid to have it repaired, we will be happy to reimburse you. Simply bring this letter and your original paid receipt for the repair to any Chevrolet dealer by August 24, 1991 for assistance in obtaining reimbursement (this time limitation for presenting the original paid receipt may be longer depending upon the law in your state).
If your vehicle has not experienced this condition, do nothing at this time. Just place this letter in the glove box with your owner's manual and other warranty information in case you should need to take advantage of this policy in the future. If you sell or trade your car anytime during this additional warranty period, please leave the information with the owner's manual so the new owner will be aware of eligibility during the unexpired portion of the coverage.
Should you have any questions regarding this additional warranty period, please feel free to call us. Our toll free number is 1-800-222-1020, and one of our Customer Assistance Specialists will be happy to answer any questions you may have.
We are very glad to have you as a customer and hope you will choose,Chevrolet again when you make your next vehicle purchase.
REQUEST FOR REIMBURSEMENT INSTRUCTIONS UPPER INSTRUMENT PANEL PAD SEPARATION 1990 CHEVROLET LUMINA (SEDAN/COUPE)
1 R.O. # & DATE The dealership should enter the repair order number and date of the owner's or dealer's paid receipt or invoice.
2 REQUEST DATE Date owner or dealer requested (MONTH, DAY) reimbursement.
3 VEHICLE IDENTIFICATION NUMBER VIN involved.
4 MILEAGE Enter mileage at time of transaction. (If not available, enter "0".)
5 CC/FC Code is preprinted on form.
6 LABOR OPERATION Labor Operation as referenced in bulletin.
7 & 8 SUBLET DMN & Enter total amount of reimbursement. LINE TOTAL (Do not enter parts or labor hours on claim.)
9 AUTH CODE If the amount of reimbursement approved is $300 or less, no authorization is needed. If the amount exceeds $300, advise customer to contact Chevrolet Customer Assistance at 1-800-222-1020.
10 REQUESTED Dealer Service Manager enter amounts REIMBURSEMENT determined from owner supplied invoices or paid receipts, which are covered. (Maximum amount is $300.)
11 APPROVED AMOUNT Dealer Service Manager to determine based on reimbursement policy of this bulletin. (Maximum amount is $300.)
12 740 STAMP Dealer Service Manager is to stamp reimbursement form including date and signature. (No Authorization Code is required.) 13 DEALER REFERENCE INFORMATION A Enter Document Number & Line Number on which claim was submitted.
B Enter Claim Memo Number and Date when claim is credited.
C Enter number of dealer check to owner, if applicable. Date check was written, if applicable. Date copy of check was attached to OWNER REQUEST FOR REIMBURSEMENT file.
14 OWNER INFORMATION Must include telephone number.
15 DEALER INFORMATION Includes Dealer Code, Dealer Name, Service Manager's signature and social security number. To be completed by Service Manager.
16 EXPLAIN Should the dealer Service Manager determine, after review of owner's invoices/receipts, that the reimbursement case is not eligible; Service Manager should write reason on worksheet, explain to owner, and place a copy of the worksheet in the file.
17 The dealer is then to issue the owner a check for the reimbursement in the approved amount. A copy of the check issued to the owner is to be attached to the dealer's file copy of the request and retained for 24 months from date of credit.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
