CAMPAIGN: SPECIAL POLICY BULLETIN I/P PAD SEPARATION
MODELS: 1990 Chevrolet Lumina (Sedan/Coupe)
TO ALL GENERAL MOTORS DEALERS:
General Motors of Canada has determined that some 1990 Chevrolet Lumina (sedan/coupe) model vehicles may experience inner layer separations at the openings and edges of the upper instrument panel (I/P) pad. This results from bond degradation of the inner I/P material layers.
VEHICLES INVOLVED
Involved are all 1990 Chevrolet Lumina (sedan/coupe) model vehicles within the following VIN breakpoints:
Plant Year Model Plant Code From Through ---- ----- --------- ---- -------- -------- 1990 W-Car Oshawa #1 "9" L9100126 L9224697
1990 W-Car Oshawa #2 "1" L1100055 L1178611
SPECIAL POLICY ADJUSTMENT
This special policy covers the condition described above for three (3) years from the original in-service date, unlimited kilometres and no deductible. Correction, at no cost to the customer, will consist of replacing separated upper I/P pads on involved vehicles with an improved design upper I/P pad.
This "Special Policy Adjustment Bulletin" should be filed in your "Special Policy Adjustment Bulletins" binder previously furnished to dealers by General Motors.
OWNER NOTIFICATION
Owners will be notified of this special policy on their vehicles by General Motors of Canada (see copy of owner letter included with this bulletin).
PARTS INFORMATION
Parts required to complete this campaign should be ordered through regular channels, as follows:
Part Number Description Quantity/Vehicles ------------ ---------------------- ---------------- 12504866 Upper I/P Pad - Sapphire (Blue) 1
12507743 Upper I/P Pad - Gamet Red (Maroon) 1
12507744 Upper I/P Pad - Slate (Gray) 1
12507745 Upper I/P Pad - Sienna (Light Brown) 1
SERVICE PROCEDURE
1. Remove five (5) screws from under edge of upper I/P pad.
2. Remove upper I/P pad by lifting front of pad, pulling toward rear of vehicle to release from clips, and then lift up and out
3. Install new upper I/P pad.
4. Reinstall five (5) screws removed in step 1.
WARRANTY CLAIM INFORMATION
When performing the repair as outlined in this special policy, the dealer is requested to submit a warranty claim for credit as follows:
Labour Operation Time Number Description Allowance ------- -------------------- ---------- T1740 Remove and Replace Upper I/P Pad .3
T1741 Reimbursement for Prior I/P Pad Repair
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labour operation as outlined.
REIMBURSEMENT
Customer claims for reimbursement on previously paid repairs to correct separating of the upper I/P pad, are to be submitted by September 24, 1991 according to the instructions included with this bulletin. Owners must submit ORIGINAL DOCUMENTATION that reasonably confirms the amount of unreimbursed repair expense, a description of the repair, the date of the repair, and the person or entity performing the repair.
Claims for customer reimbursement of previously paid repairs are to be submitted as a Net Item Dollar Amount on a warranty claim as follows:
Authorization is required on all claim submissions which fall into the Owner Reimbursement category. Labour operation T1741 is to be used for owner reimbursement only.
General Motors of Canada bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer." They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your General Motors dealer for information on whether your vehicle may benefit from the information.
Dear General Motors Customer:
We at General Motors of Canada are very proud of the Lumina car line and sincerely hope that you are happy with your vehicle. We are also proud of the warranty coverage which we provide for the Lumina car line. At times, however, we need to make special arrangements so that things which happen, even to a small number of our customers, are handled properly. This letter is sent to inform you of such an instance.
Recently, we have learned that some 1990 Lumina Sedan or Coupe model vehicles may experience inner layer separations at the openings and edges of the upper instrument panel (I/P) pad. This results from bond degradation of the inner I/P material layers.
This condition is unacceptable to us, and we are certain that it would be unacceptable to you if it occurred in your vehicle. As a result, we want you to know that if this condition does occur in your vehicle, we will repair it free of charge at any General Motors dealership you choose. This Special Policy will be in effect for three years from the original in-service date of your vehicle (regardless of kilometres) with no deductible.
If you have already experienced this condition, and you have paid to have it repaired, we will be happy to reimburse you. Simply bring this letter and your original paid receipt for the repair to any General Motors dealer by September 24, 1991 for assistance in obtaining reimbursement
If your vehicle has not experienced this condition, do nothing at this time. Just place this letter in the glove box with your owner's manual and other warranty information in case you should need to take advantage of this policy in the future. If you sell or trade your car anytime during this additional warranty period, please leave the information with the owner's manual so the new owner will be aware of eligibility during the unexpired portion of the coverage.
Subsequent to contacting your dealer, further assistance, if required, may be obtained from our Customer Assistance Centre, toll free, by calling 1-800-263-3777 (English), or 1-800-263-7854 (French).
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
We are very glad to have you as a customer and hope that you will consider us again when you begin to think about replacing your Lumina.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
