CAMPAIGN: POWER BRAKE BOOSTER IMPROPERLY INSTALLED
PRODUCT SAFETY CAMPAIGN
SUBJECT: 96-C-40 - POWER BRAKE BOOSTER IMPROPERLY INSTALLED --------------------------------------------------
MODELS: 1996 CHEVROLET LUMINA AND MONTE CARLO --------------------------------------
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitied to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1996 Chevrolet Lumina and Monte Carlo model vehicles. These vehicles may have been assembled with one of the four (4) brake booster tabs not properly located in the front of dash reinforcement assembly. If this condition were present in a situation where stopping distances were minimal, a vehicle crash could potentially occur, without prior warning.
To prevent the possibility of this condition occurring, dealers are to inspect for proper booster installation. Boosters found to be improperly located will be removed and reinstalled properly
VEHICLES INVOLVED
Involved are certain 1996 Chevrolet Lumina and Monte Carlo model vehicles built within the following VIN breakpoints:
PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ------ ----- ----- ---- -------
1996 Lumina/Monte Oshawa #1 "9" T9299662 T9304395 Carlo
NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs. Not all vehicles within the above breakpoints may be involved]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
NO PARTS ARE REQUIRED.
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of divisional customer letter(s) included with this bulletin
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
SERVICE PROCEDURE
3.1 Liter ---------
1. Raise hood.
2. With the aid of a flashlight, determine position of locking tab (as illustrated below).
* If locking tab is positioned CORRECTLY, proceed to Step 3.
* If locking tab is positioned INCORRECTLY, remove and reinstall Brake Booster per Section 5D of the shop manual.
Note: Be sure to follow proper procedures when adjusting Brake Light Switch and Cruise Control Switch (if applicable) after Brake Booster reinstallation.
3. Install the GM Campaign Identification Label
3.4 Liter ---------
1. Raise hood.
IT WILL BE NECESSARY TO MOVE COOLANT TUBING AT THE COWL AREA TO PERFORM THE INSPECTION PROCEDURE.
2. Set park brake and place transmission in neutral.
3. Remove engine strut mount.
4. Remove 10mm nut that secures coolant tubing at center of cowl.
5. Remove tube hanger from stud.
6. Rock engine forward which will enable coolant tubes to be gently repositioned downward to allow for inspection of the booster lock tab position.
7. With the aid of a flashlight, determine position of locking tab (as illustrated below).
* If locking tab is positioned CORRECTLY, proceed to Step 8.
* If locking tab is positioned INCORRECTLY, remove and reinstall Brake Booster per Section 5D of the shop manual.
Note: Be sure to follow proper procedures when adjusting Brake Light Switch and Cruise Control Switch (if applicable) after Brake Booster reinstallation.
8. Reinstall tubing hanger and engine strut mount.
9. Install the GM Campaign Identification Label.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
REPAIR PART FAILED PARTS LABOR LABOR PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOUR --------- ----- ------- ----- ----- ----- -----
Inspect Booster - - - MA-96 V9953 0.2 Properly Positioned; 3.1 Liter
3.4 Liter 0.5
Inspect Booster - - - MA-96 V9954 1.5 Reposition Booster 3.1 Liter
3.4 Liter 2.8
* For Campaign Administrative Allowance, add 0.1 hours to the Labor Hours".
Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.
July 1996
Dear Chevrolet Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1996 Chevrolet Lumina and Monte Carlo model vehicles. These vehicles may have been assembled with one of the four (4) brake booster tabs not properly located in the front of dash reinforcement assembly. If this condition were present in a situation where stopping distances were minimal, a vehicle crash could potentially occur, without prior warning.
WHAT WE WILL DO
To prevent the possibility of this condition occurring, dealers are to inspect for proper booster installation. Boosters found to be improperly located will be removed and reinstalled properly. This service will be performed at no charge to you.
WHAT YOU SHOULD DO
Please contact your Chevrolet dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. The labor time necessary to perform this service correction is between fifteen minutes to two and one-half hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
Your Chevrolet dealer is best equipped to provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Chevrolet Motor Division GENERAL MOTORS CORPORATION
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
