Step | Action | Yes | No |
---|---|---|---|
1 | Using a good-quality CD, determine if the CD player performs poorly or is inoperative. Does the CD player function correctly? | Go to Step 2 | Go to Step 3 |
2 | Inform the customer that the problem is with the CD, not the CD player. Has the customer been informed? | System OK | -- |
3 | Inspect the CD player for obstructions behind the tape door. Is an obstruction found? | Go to Step 4 | Go to Step 6 |
4 | Check to see if the obstruction can be removed. Can the obstruction be removed? | Go to Step 5 | Go to Step 6 |
5 | Remove the obstruction. Did you find and correct the condition? | System OK | -- |
6 | Replace the CD player. Did you complete the replacement? | -- | System OK |