Gold Bow Tie Emblem May Be Discolored - kw appearance clearcoat GMT368 grill trim tie

When servicing the vehicle with the VIN you entered, the following diagnosis might be helpful if the vehicle exhibits the described symptoms.

Chevrolet bow tie emblem may be discolored after using chemicals to clean.

Certain cleaning substances used by some pre-delivery departments can cause a discoloration of the bow tie appliqué on the 2004 Chevrolet Cavalier, and possibly other Chevrolet products such as the SSR, utilizing the large gold bow tie. A chemical intended to remove bug debris has been found to discolor the bow tie. Avoid chemicals listing oxalic acid, dihydrate techorganic acid or hydro-florides as an ingredient. TIP: It is not necessary to avoid using these chemicals to clean vehicles, but BE SURE to avoid contact with the gold bow tie. GM Brand Quality is working with the supplier to increase the durability of the parts so they are more robust to cleaning agents. Closely inspect your inventory of vehicles to determine if a potential issue exists. If you notice discoloration, stop use of the chemical agent immediately, and file a field product report.

Note: GM cleaners do not effect the bow tie.

Note: The SSR bow tie is on the front grill and the rear tailgate.

.

Please follow this diagnosis process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed. If these steps do not resolve the condition, please contact GM TAC for further diagnostic assistance. This diagnostic approach was developed for the vehicle with the VIN you entered and should not be automatically be used for other vehicles with similar symptoms.

(2003 and 2004 Chevrolet SSR) and (2004 Chevrolet Cavalier)

.