Step | Action | Yes | No | ||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
1 | Verify the customer's complaint. Are the customer's concerns verified? | Go to Step 2 | System OK | ||||||||
2 | Inspect the coolant level. Is the coolant level correct? | Go to Step 4 | Go to Step 3 | ||||||||
3 | Add coolant as needed. Is the repair complete? | System OK | Go to Step 4 | ||||||||
4 | Inspect the timing belt for tension or damage. Is the timing belt OK? | Go to Step 6 | Go to Step 5 | ||||||||
5 | Correct any problem with the drive belts. Is the repair complete? | System OK | Go to Step 6 | ||||||||
6 | Inspect the coolant hoses for leaks or kinks. Are the coolant hoses OK? | Go to Step 8 | Go to Step 7 | ||||||||
7 | Repair any problem with the coolant hoses. Is the repair complete? | System OK | Go to Step 8 | ||||||||
8 | Inspect the surge tank cap. Is the surge tank cap OK? | Go to Step 10 | Go to Step 9 | ||||||||
9 | Repair or replace the surge tank cap as needed. Is the repair complete? | System OK | Go to Step 10 | ||||||||
10 |
Is there heavy airflow from the heater outlet? | Go to Step 11 | Go to Step 25 | ||||||||
11 | Inspect for a change in the airflow at various blower speeds. Does the blower speed increase as the switch is turned from 1 to 4? | Go to Step 12 | Go to Blower Motor Malfunction | ||||||||
12 |
Is the coolant flow visible? | Go to Step 14 | Go to Step 13 | ||||||||
13 |
Are the repairs complete? | System OK | Go to Step 15 | ||||||||
14 |
Are the repairs complete? | System OK | -- | ||||||||
15 |
Did the door slam? | Go to Step 17 | Go to Step 16 | ||||||||
16 |
Is the repair complete? | System OK | -- | ||||||||
17 |
Is the heater inlet hose hot and the heater outlet hose warm? | Go to Step 18 | Go to Step 21 | ||||||||
18 | Inspect the thermostat. Is the thermostat installed and seated properly? | Go to Step 19 | Go to Step 20 | ||||||||
19 | Replace the thermostat. Is the repair complete? | System OK | -- | ||||||||
20 | Install the thermostat. Is the repair complete? | System OK | -- | ||||||||
21 | Inspect the heater hoses for proper installation. Are heater hoses reversed? | Go to Step 22 | Go to Step 23 | ||||||||
22 | Install the heater hoses properly. Is the repair complete? | System OK | Go to Step 25 | ||||||||
23 |
Is the heater inlet hose hot and the heater outlet hose warm? | System OK | Go to Step 24 | ||||||||
24 | Replace the heater core. Is the repair complete? | System OK | -- | ||||||||
25 | Inspect the system using the Control Settings/Correct Results tests. Is the repair complete? | System OK | Go to Step 26 | ||||||||
26 | Inspect for airflow from the defroster or the vent outlets. Is there high airflow from the defroster or the vent outlets? | Go to Step 27 | Go to Step 28 | ||||||||
27 | Adjust the heater door at the floor and the vent door to get the proper airflow. Is the repair complete? | System OK | -- | ||||||||
28 | Switch the mode knob to defrost. Is the defroster airflow OK? | Go to Step 29 | Go to Step 30 | ||||||||
29 |
Is the repair complete? | System OK | -- | ||||||||
30 | Inspect for airflow change at various blower speeds. Does the blower speed increase as the control is turned from 1 to 4? | Go to Step 31 | Go to Blower Motor Malfunction | ||||||||
31 | Inspect for obstructions in the system at the blower inlet. Are there any obstructions? | Go to Step 32 | Go to Step 33 | ||||||||
32 | Remove the obstructions in the system at the blower inlet. Is the repair complete? | System OK | -- | ||||||||
33 |
Does the airflow change? | Go to Step 34 | Go to Step 35 | ||||||||
34 |
Is the repair complete? | System OK | -- | ||||||||
35 |
Is the repair complete? | System OK | -- |