WARRANTY ADMIN. - GM CERTIFIED USED VEHICLE WARRANTY REPAIRS. Chevrolet Tahoe

REVISION: 01/14/97

THIS BULLETIN IS BEING REVISED TO UPDATE TEXT.

SUBJECT: WARRANTY ADMINISTRATION - GM CERTIFIED USED VEHICLE WARRANTY REPAIRS AND CLAIMS PROCEDURES

VEHICLES INVOLVED: ALL CERTIFIED PASSENGER CARS, INCLUDING GEO AND LIGHT DUTY TRUCKS FOR CHEVROLET, BUICK, PONTIAC/GMC, AND OLDSMOBILE. CADILLAC AND SATURN VEHICLES ARE EXCLUDED FROM THIS PROCESS.

IMPORTANT: CHEVROLET CORVETTE AND OLDSMOBILE AURORA VEHICLES MAY BE CERTIFIED AND SOLD BY A GM CERTIFIED USED VEHICLE DEALER, HOWEVER, ONLY CHEVROLET AND OLDSMOBILE DEALERS RESPECTIVELY, CAN PERFORM REPAIRS UNDER THE TERMS OF THE NEW VEHICLE WARRANTY.

THIS BULLETIN IS INTENDED FOR USE ONLY BY DEALERS WHO HAVE ENROLLED IN THE GM CERTIFIED USED VEHICLE PROCESS. ALL OTHER DEALERS SHOULD CONSIDER THIS BULLETIN AS INFORMATIONAL ONLY.

'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

THE PURPOSE OF THIS BULLETIN IS TO PROVIDE DEALERS WITH WARRANTY AND ADMINISTRATION INFORMATION CONCERNING THE RECENTLY ANNOUNCED GM CERTIFIED USED VEHICLE PROCESS. THIS PROCESS IS DESIGNED TO ENHANCE DEALERS ABILITY TO COMPETE IN THE USED VEHICLE MARKET WHICH IS RAPIDLY GOING THROUGH COMPETITIVE CHANGES.

FOR INFORMATION REGARDING THE SELECTION, INSPECTION, CERTIFICATION, APPLICATION AND ADMINISTRATION OF VEHICLES UNDER THE GM CERTIFIED USED VEHICLE WARRANTY REFER TO THE GM CERTIFIED USED VEHICLE OPERATIONS MANUAL.

DEFINITION OF TERMS

CERTIFIED DEALER AND GM DEALER - FOR THE PURPOSES OF THE GM CERTIFIED USED VEHICLE PROCESS, WHEN REFERRED TO AS A PARTICIPATING DEALER IN THE GM CERTIFIED USED VEHICLE PROCESS, THEY WILL BE REFERRED TO AS A CERTIFIED DEALER. NON-PARTICIPATING DEALERS WILL BE REFERRED TO AS A GM DEALER.

NAMEPLATE AND NON-NAMEPLATE

NAMEPLATE - MEANS VEHICLES AND MODELS FOR WHICH DEALER HAS A SIGNED DEALER SALES AND SERVICE AGREEMENT. NON-NAMEPLATE MEANS GM VEHICLES AND MODELS FOR WHICH CERTIFIED DEALER DOES NOT HAVE A SIGNED DEALER SALES AND SERVICE AGREEMENT.

PARTICIPATING DEALERS

PARTICIPATING GM CERTIFIED USED VEHICLE DEALERS WHO HAVE SOLD A CERTIFIED USED VEHICLE WILL BE AUTHORIZED TO PERFORM QUALIFYING WARRANTY REPAIRS ON ELIGIBLE GM CERTIFIED USED VEHICLES. THESE VEHICLES MAY BE COVERED NOT ONLY BY THE GM CERTIFIED USED VEHICLE WARRANTY BUT THE NEW VEHICLE WARRANTY, AS WELL.

TIMING

BEGINNING DECEMBER 1, 1996, THE CERTIFIED SELLING DEALER BECAME ELIGIBLE TO SUBMIT WARRANTY CLAIMS THROUGH THE WINS PROCESSING SYSTEM FOR WARRANTY REPAIRS ON GM CERTIFIED USED VEHICLES.

IMPORTANT: CERTIFIED DEALERS ARE NOT PERMITTED TO ADVERTISE CROSS-DIVISIONAL WARRANTY SERVICE IN ANY MANNER WHAT-SO- EVER, INCLUDING DIRECT MAIL AND ALL OTHER FORMS OF DEALER ADVERTISING.

CERTIFIED DEALER SERVICE MANAGEMENT EMPOWERMENT / REPAIR APPROVAL

EMPOWERMENT WITHIN THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY (REGARDLESS OF GM NAMEPLATE) FOLLOWING EXPIRATION OF THE NEW VEHICLE WARRANTY AND WITHIN THE TERMS OF THE GM CERTIFIED USED VEHICLE WARRANTY, SERVICE MANAGEMENT AND/OR THE SERVICE CONSULTANT HANDLING THE CUSTOMER TRANSACTION IS TO FIRST CONTACT THE GMPP CLAIM CENTER AT 1-800-MIC-CARE (1-800-642-2273) TO CONFIRM COMPONENT/VEHICLE COVERAGE AND OBTAIN REPAIR APPROVAL PRIOR TO PROCEEDING WITH REPAIRS.

EMPOWERMENT WITHIN THE NEW VEHICLE LIMITED WARRANTY (NAMEPLATE VEHICLES) WHEN PERFORMING NAMEPLATE WARRANTY REPAIRS ON GM CERTIFIED USED VEHICLES DURING THE NEW VEHICLE WARRANTY PERIOD, SERVICE MANAGEMENT IS EMPOWERED TO MAKE DECISIONS IN-LINE WITH DIVISIONAL ADMINISTRATIVE PRACTICES.

EMPOWERMENT WITHIN THE NEW VEHICLE LIMITED WARRANTY (NON-NAMEPLATE VEHICLES) WHEN THE SELLING CERTIFIED DEALER PERFORMS NON-NAMEPLATE WARRANTY REPAIRS ON GM CERTIFIED USED VEHICLES DURING THE NEW VEHICLE WARRANTY PERIOD, SERVICE MANAGEMENT IS EMPOWERED TO MAKE DECISIONS IN-LINE WITH DIVISIONAL ADMINISTRATIVE PRACTICES APPLICABLE TO THEIR BUSINESS MANAGEMENT DIVISION (BMD).

CUSTOMER SATISFACTION

IT IS IMPERATIVE THAT ALL CERTIFIED DEALER PERSONNEL INVOLVED WITH THE GM CERTIFIED USED VEHICLE PROCESS BECOME FAMILIAR WITH THE SPECIFIC DETAILS OF HANDLING CROSS DIVISIONAL WARRANTY SITUATIONS. IT IS ALSO IMPERATIVE THAT CUSTOMERS BE ACCOMMODATED IN A THOROUGH AND PROFESSIONAL MANNER WHEN A VEHICLE REQUIRES WARRANTY REPAIRS.

RECOGNIZING THAT THIS IS A NEW PROCESS AND THAT ISSUES MAY ARISE THAT ARE UNFAMILIAR TO CERTIFIED DEALERS AND THEIR PERSONNEL, PLEASE BE SURE THE CUSTOMER IS NOT PLACED IN AN UNCOMFORTABLE SITUATION WHILE AN ISSUE OR CONCERN IS BEING RESOLVED.

SHOULD QUESTIONS ARISE REGARDING CUSTOMER CONCERNS FOR A NON-NAMEPLATE VEHICLE, CONTACT YOUR BMD SERVICE CONTACT REPRESENTATIVE.

DEALER REPAIR OPTIONS

CERTIFIED DEALERS HAVE TWO OPTIONS IN THE EVENT OF A NEEDED WARRANTY REPAIR WITHIN THE GM NEW VEHICLE WARRANTY PERIOD ON NON-NAMEPLATE VEHICLES.

1. THEY MAY REPAIR THE NON-NAMEPLATE VEHICLE IF THE CERTIFIED DEALER HAS OBTAINED NECESSARY ESSENTIAL TOOLS, EQUIPMENT AND ACQUIRED ADDITIONAL TRAINING FOR PERSONNEL.

2. IF THE CERTIFIED DEALER DOES NOT HAVE, OR DOES NOT ELECT TO PURCHASE THE NECESSARY ESSENTIAL TOOLS AND EQUIPMENT OR ACQUIRE THE TRAINING FOR DEALER PERSONNEL, THEY ARE TO ARRANGE FOR VEHICLE REPAIR, INCLUDING MOVEMENT OF THE VEHICLE THROUGH A NAMEPLATE GM DEALER. THESE ARRANGEMENTS SHOULD ALWAYS BE MADE KEEPING THE CUSTOMER'S BEST INTEREST IN MIND.

IN THE EVENT A GM CERTIFIED USED VEHICLE DEALER SUBLETS A NON- NAMEPLATE VEHICLE TO A NAMEPLATE DEALER FOR WARRANTY REPAIRS, SUBLET POLICIES IN ARTICLE 1.5.7 OF THE GM SERVICE POLICIES AND PROCEDURES APPLY, AS WELL AS, POLICIES ON DEALER RECORDS IN ARTICLE 1.6, AND ADMINISTRATION ALLOWANCE ARTICLE 1.5.9.

IMPORTANT: CERTIFIED DEALERS SHOULD PURCHASE SERVICE MANUALS, LABOR TIME GUIDES, ESSENTIAL TOOLS AND EQUIPMENT NECESSARY TO SERVICE ALL GM VEHICLES.

COVERAGE GUIDELINES

GM CERTIFIED USED VEHICLE COVERAGE THESE VEHICLES ARE COVERED BY A GM CERTIFIED USED VEHICLE WARRANTY WHICH PROVIDES WARRANTY COVERAGE SEPARATE FROM THE GM NEW VEHICLE WARRANTY. FOR REPAIRS PERFORMED UNDER THE GM CERTIFIED USED VEHICLE WARRANTY, POLICIES AND PROCEDURES PUBLISHED IN THE GM CERTIFIED USED VEHICLE OPERATIONS GUIDE APPLY.

CUSTOMER HANDLING SHOULD BE NO DIFFERENT THAN IF THEIR VEHICLE WERE WITHIN THE LIMITS OF THE NEW VEHICLE WARRANTY EXCEPT THAT THE VEHICLE COVERAGE MAY DIFFER SOMEWHAT AND SHOULD BE EXPLAINED TO THE CUSTOMER.

SERVICE MANAGEMENT AND SERVICE CONSULTANTS ARE TO BECOME FAMILIAR WITH THE WARRANTY COVERAGE AND CONTACT THE GMPP CLAIM CENTER AT 1-800-MIC-CARE (1-800-642-2273) TO CONFIRM COMPONENT/VEHICLE COVERAGE AND OBTAIN REPAIR APPROVAL PRIOR TO PROCEEDING WITH REPAIRS.

NEW VEHICLE WARRANTY COVERAGE

FOR REPAIRS PERFORMED UNDER THE NEW VEHICLE WARRANTY, POLICES AND PROCEDURES PUBLISHED IN THE GM SERVICE POLICIES AND PROCEDURES MANUAL APPLY.

THE FOLLOWING CHART AS WELL AS THE CHART SHOWN AT THE END OF THIS BULLETIN PROVIDES A BRIEF SUMMARY OF COVERAGES WHEN A VEHICLE IS CERTIFIED WITHIN OR BEYOND THE NEW VEHICLE WARRANTY. REFER TO THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET AND THE APPROPRIATE NEW VEHICLE WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET FOR COVERAGE DETAILS.

GM CERTIFIED USED VEHICLES GM CERTIFIED USED VEHICLES PURCHASED PURCHASED PRIOR TO EXPIRATION AFTER EXPIRATION OF BUMPER-TO-BUMPER OF THE NEW VEHICLE WARRANTY PORTION OF THE NEW VEHICLE WARRANTY

REMAINING NEW VEHICLE WARRANTY 1 YEAR/12,000 MILE COVERAGE INCLUDING EMISSIONS GM CERTIFIED USED VEHICLE COVERAGE AND CORROSION RUST-THROUGH FROM DATE OF USED VEHICLE PURCHASE, COVERAGE. WHICH INCLUDES: - TOWING COVERAGE AND ROAD GM USED VEHICLE "WRAP-AROUND" SERVICE COVERAGE EFFECTIVE ON THE DATE - RENTAL COVERAGE OF USED VEHICLE PURCHASE.

AFTER EXPIRATION OF BUMPER-TO- NOTE: NEW VEHICLE WARRANTY BUMPER COVERAGE, CERTIFIED USED EMISSIONS AND CORROSION VEHICLE COVERAGE ROLLS UP TO RUST-THROUGH COVERAGE 4 YEARS/50,000 MILES FROM THE DATE CONTINUES IN EFFECT UP OF ORIGINAL NEW VEHICLE PURCHASE. TO THEIR TIME AND MILEAGE (5 YEARS/62,000 MILES ON AURORA) EXPIRATION LIMITS.

DIVISIONAL ROADSIDE ASSISTANCE AND COURTESY TRANSPORTATION ARE IN EFFECT ON ELIGIBLE GM CERTIFIED VEHICLES WITHIN THEIR RESPECTIVE WARRANTIES.

GM CERTIFIED USED VEHICLE WARRANTY TOWING COVERAGE, ROAD SERVICE AND RENTAL COVERAGE ARE IN EFFECT ON ELIGIBLE VEHICLES FOR NON-NEW VEHICLE WARRANTY REPAIRS.

WARRANTY COVERAGE - CAUSE OF FAILURE

THE GM CERTIFIED USED VEHICLE WARRANTY PROVIDES "WRAP-AROUND" COVERAGE DURING THE BUMPER-BUMPER COVERAGE PERIOD THAT ROUNDS UP TO 4 YEARS/50,000 MILES (5 YEARS/62,000 MILES ON AURORA) THE FOLLOWING POLICIES APPLY:

THE GM CERTIFIED USED VEHICLE WARRANTY COVERS FAILURES RESULTING FROM CAUSES BEYOND DEFECTS IN MATERIALS OR WORKMANSHIP SUCH AS WEAR-OUT.

FAILURE MEANS THE VEHICLE DOES NOT FUNCTION AS INTENDED AND IS NOT THE RESULT OF ANY OF THE ITEMS LISTED IN THE GM CERTIFIED USED VEHICLE WARRANTY UNDER "WHAT IS NOT COVERED".

IF A FAILURE IS NOT COVERED BY THE NEW VEHICLE WARRANTY DURING THE BUMPER-TO-BUMPER COVERAGE PERIOD, THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY WILL PROVIDE COVERAGE AS LONG AS THE PART/ COMPONENT IS COVERED AND THE CAUSE OF FAILURE IS NOT DUE TO ABUSE, MISUSE OR NEGLECT.

GM CERTIFIED USED VEHICLE LIMITED WARRANTY VERIFICATION

EACH PURCHASER OF A GM CERTIFIED USED VEHICLE WILL RECEIVE A GM CERTIFIED USED VEHICLE WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET AT THE TIME OF DELIVERY. DEALER IS TO COMPLETE THE BOOKLET TO CONTAIN THE SELLING CERTIFIED DEALER NAME, THE CUSTOMER'S NAME, ADDRESS, VIN, PURCHASE DATE AND ODOMETER READING (MILES) OF THE VEHICLE WHEN PURCHASED AS A GM CERTIFIED USED VEHICLE.

IN THE EVENT THE CUSTOMER VISITS A GM DEALER DURING THE NEW VEHICLE WARRANTY COVERAGE PERIOD OR DURING THE GM CERTIFIED USED VEHICLE WARRANTY COVERAGE PERIOD, WARRANTY COVERAGE MAY BE VERIFIED BY REFERENCING:

1. GM CERTIFIED USED VEHICLE LIMITED WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET 2. VEHICLE INFORMATION SERVICE SYSTEM (VISS) 3. 1-800 MIC CARE (1-800-642-2273) 4. SELLING DEALER DOCUMENTS 5. NAMEPLATE WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET

WARRANTY ADMINISTRATION

DURING THE GM CERTIFIED USED VEHICLE WARRANTY PERIOD ADMINISTRATION OF THE WARRANTY WILL BE THE RESPONSIBILITY OF MIC. THIS INCLUDES THE "WRAP-AROUND" COVERAGE IN EFFECT DURING THE NEW VEHICLE WARRANTY.

DURING ANY UNUSED PORTION OF THE NEW VEHICLE WARRANTY COVERAGE PERIOD, DIVISION SERVICE CONTACT REPRESENTATIVE WILL ADMINISTER THE NEW VEHICLE WARRANTY ON NAMEPLATE VEHICLES. BMD SERVICE CONTACT REPRESENTATIVE WILL BE RESPONSIBLE FOR NON-NAMEPLATE VEHICLES.

GOODWILL ADJUSTMENT CONSIDERATION IS ADMINISTERED BY THE APPROPRIATE NAMEPLATE DIVISION. NORMAL DIVISIONAL GUIDELINES SHOULD BE FOLLOWED. QUESTIONS CONCERNING DIVISIONAL GUIDELINES SHOULD FIRST BE ADDRESSED BY REFERRING TO GM SERVICE BULLETIN 57-05-01 (DATED APRIL 1995, FILED IN WARRANTY ADMINISTRATION SECTION) FOLLOWED BY CONTACTING YOUR DIVISIONAL REPRESENTATIVE IF NECESSARY.

COURTESY TRANSPORTATION

VEHICLES REQUIRING WARRANTY REPAIRS DURING THE NEW VEHICLE WARRANTY AND GM CERTIFIED USED VEHICLE WARRANTIES MAY BE ELIGIBLE FOR COURTESY TRANSPORTATION. FOR DETAILS REFER TO THE GM SERVICE POLICIES AND PROCEDURES MANUAL, GM CERTIFIED USED VEHICLE OPERATIONS GUIDE, AND/OR CORRESPONDING BULLETINS RELEASED ON THE SUBJECT.

CAMPAIGNS

UNTIL OTHERWISE NOTIFIED, DUE TO PRE-SHIPPED PARTS, SPECIAL TOOL REQUIREMENTS, SAFETY ISSUES AND BULLETINS WITH SPECIFIC REPAIR PROCEDURES, VEHICLES WITH OPEN CAMPAIGNS MUST BE COMPLETED AND THE CLAIM SUBMITTED BY A NAMEPLATE GM DEALER.

DEALER REIMBURSEMENT GUIDELINES (WARRANTY CLAIMS SUBMISSION)

THERE ARE TWO DIFFERENT DEALER REIMBURSEMENT METHODS DEPENDING ON WHICH WARRANTY COVERAGE IS IN EFFECT.

1. REPAIRS PERFORMED ON CERTIFIED VEHICLES THAT ARE NOT INCLUDED IN THE NEW VEHICLE WARRANTY COVERAGE.

AFTER COMPONENT/VEHICLE COVERAGE HAS BEEN CONFIRMED BY CONTACTING GMPP CLAIM CENTER AT 1-800-MIC-CARE (1-800- 642-2273), SUBMIT A GMPP CLAIM USING THE EXISTING CLAIMS PROCESS.

2. REPAIRS PERFORMED ON CERTIFIED VEHICLES COVERED BY THE NEW VEHICLE WARRANTY.

ALL EXISTING CLAIMS SUBMISSION RULES APPLY FOR CLAIMS INVOLVING NAMEPLATE VEHICLES. WHEN CERTIFIED DEALERS ARE SUBMITTING CLAIMS FOR NON-NAMEPLATE VEHICLES, ALL EXISTING CLAIMS SUBMISSION RULES APPLY ALONG WITH THE FOLLOWING ADDITIONAL ITEMS.

CLAIM TYPE "8" MUST BE USED BEGINNING DECEMBER 1, 1996 FOR NON- NAMEPLATE WARRANTY CLAIMS ON CERTIFIED VEHICLES ONLY. NOTE: THE USE OF CLAIM TYPE "8" IS LIMITED TO GM CERTIFIED USED VEHICLE DEALERS ONLY. CONTACT YOUR BMD REPRESENTATIVE FOR CLAIMS ASSISTANCE IF NECESSARY.

AUTHORIZATION CODE G IS REQUIRED IN CONJUNCTION WITH CLAIM TYPE "8".

DEALERS PERFORMING NON-NAMEPLATE WARRANTY REPAIRS ARE TO FOLLOW BUSINESS MANAGEMENT DIVISION (BMD) EMPOWERMENT GUIDELINES. (E.G. O.L.H. LIMITATIONS, RESTRICTED LABOR OPERATIONS, ETC).

REPAIRS MADE TO VEHICLES THAT ARE NOT COVERED BY THE NEW VEHICLE WARRANTY ARE TO BE HANDLED ACCORDING TO TERMS OF THE GM CERTIFIED USED VEHICLE WARRANTY AND MIC CLAIMS PROCESSING PROCEDURES. THIS INCLUDES COURTESY TRANSPORTATION CLAIMS AND CLAIMS FOR REPLACEMENT OF FAILED PARTS/ COMPONENTS THAT WERE NOT THE RESULT OF WARRANTABLE DEFECTS DURING THE USED VEHICLE "WRAP-AROUND" COVERAGE PREVIOUSLY EXPLAINED IN THIS BULLETIN. THIS TYPE OF CLAIM IS NOT TO BE SUBMITTED AS A NEW VEHICLE WARRANTY CLAIM.

FOR NEW VEHICLE WARRANTY CLAIMS HANDLING INFORMATION SEE THE GM SERVICE POLICIES AND PROCEDURES MANUAL, SECTION 1.5 (PAYMENTS TO DEALERS) AND THE WINS CLAIMS PROCESSING MANUAL.

IMPORTANT: A COPY OF THE INFORMATION SHOWN UNDER THE HEADING OF DEALER REIMBURSEMENT GUIDELINES (WARRANTY CLAIMS SUBMISSION) SHOULD BE RETAINED IN THE WINS CLAIMS PROCESSING MANUAL FOR FUTURE REFERENCE. THIS INFORMATION WILL BE INCLUDED IN THE NEXT WINS CLAIMS PROCESSING MANUAL REVISION.

CUSTOMER REIMBURSEMENTS

GM CERTIFIED USED VEHICLE WARRANTY COVERAGE

CUSTOMER REIMBURSEMENTS FOR REPAIRS COVERED BY THE GM CERTIFIED USED VEHICLE WARRANTY SHOULD BE REFERRED TO THE GMPP CLAIMS HOTLINE AT 1-800-642-7000 FOR ASSISTANCE.

NEW VEHICLE WARRANTY COVERAGE

CUSTOMER REIMBURSEMENTS FOR REPAIRS COVERED BY THE NEW VEHICLE WARRANTY ARE TO BE HANDLED ACCORDING TO THE INFORMATION LISTED IN THE GM SERVICE POLICIES AND PROCEDURES MANUAL, ARTICLE 1.5.14, AND THE WINS CLAIMS PROCESSING MANUAL, SECTION VII, ITEM 11.

CUSTOMER REIMBURSEMENTS INVOLVING A NAMEPLATE VEHICLE ARE TO FOLLOW EXISTING CLAIMS PROCESSING PROCEDURES. CUSTOMER REIMBURSEMENTS INVOLVING A NON-NAMEPLATE GM VEHICLE ARE TO BE SUBMITTED USING A CLAIM TYPE 8 ALONG WITH AUTHORIZATION CODE G.

WARRANTY REPAIRS ON USED VEHICLES IN INVENTORY

IF A CAMPAIGN OR WARRANTABLE REPAIR IS NEEDED ON A USED NAMEPLATE VEHICLE IN INVENTORY FOR WHICH THE CERTIFIED DEALER HAS A SIGNED DEALER SALES AND SERVICE AGREEMENT, THE REPAIR(S) CAN BE PERFORMED. IN THE EVENT A WARRANTABLE REPAIR IS NEEDED ON A NON-NAMEPLATE USED VEHICLE IN INVENTORY FOR A GM VEHICLE LINE FOR WHICH THE CERTIFIED DEALER DOES NOT HAVE A SIGNED DEALER SALES AND SERVICE AGREEMENT, THAT VEHICLE MUST BE TAKEN TO A NAMEPLATE DEALER FOR WARRANTY REPAIR. THE ABILITY TO PERFORM WARRANTY REPAIRS ON NON-NAMEPLATE VEHICLES IS INITIATED FOLLOWING THE VEHICLE BEING CERTIFIED AND SOLD RETAIL.

IF A CAMPAIGN IS NEEDED ON A USED NON-NAMEPLATE VEHICLE IN INVENTORY, THE REPAIR MUST BE PERFORMED BY A NAMEPLATE DEALER.

RECONDITIONING

RECONDITIONING OR REFURBISHING A GM VEHICLE (NOT TO BE SUBMITTED AS A NEW VEHICLE WARRANTY CLAIM) REFERS TO IMPROVING THE VEHICLE'S CONDITION AND VALUE PRIOR TO ITS RESALE. THIS INVOLVES REPAIR OR REPLACEMENT OF MAINTENANCE ITEMS, WEAR AND TEAR COMPONENTS, DAMAGE TO THE VEHICLE, OR ANY OTHER NON-WARRANTABLE FAILURE. THIS TYPE OF REPAIR IS NOT TO BE SUBMITTED AS A NEW VEHICLE WARRANTY CLAIM.

FOR EXAMPLE, IF A SEAT HAS A CUT, IT IS DAMAGED, NOT DEFECTIVE, BUT WOULD REQUIRE REPAIR OR RECONDITIONING. RECONDITIONING OR REFURBISHING INVOLVES IMPROVING THE VALUE OF THE VEHICLE PRIOR TO ITS RESALE, AND WOULD INCLUDE REPAIRS/REPLACEMENTS SUCH AS WORN BRAKE PADS, DAMAGED TRIM AND UPHOLSTERY, REPAIRING CHIPS, SCRATCHES AND NICKS IN THE VEHICLE'S PAINT SURFACE AND GENERAL MAINTENANCE ITEMS, ETC. RECONDITIONING OR REFURBISHING DIFFERS FROM WARRANTY. A MANUFACTURER'S WARRANTY DEALS WITH DEFECTS IN MATERIALS AND WORKMANSHIP ONLY, AND WHILE, THE VEHICLE IS UNDER THE NEW VEHICLE OR EMISSIONS WARRANTIES. FOR MORE INFORMATION ON NON- WARRANTABLE ITEMS INVOLVING THE NEW VEHICLE WARRANTY REFER TO THE GM SERVICE POLICIES AND PROCEDURES MANUAL, SECTION 1.2, WARRANTY COVERAGE GUIDELINES. CONCERNING ITEMS NOT COVERED BY THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY REFER TO THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET OR GM CERTIFIED USED VEHICLE OPERATIONS GUIDE.

INSPECTION AND WARRANTY REPAIRS

CERTIFIED DEALERS MUST THOROUGHLY INSPECT USED VEHICLES AND ADHERE TO BOTH MECHANICAL AND APPEARANCE STANDARDS PRIOR TO CERTIFICATION AND SALE TO A CUSTOMER.

THIS IMPROVEMENT PROCESS MUST NOT BE ASSOCIATED WITH REPAIRING WARRANTABLE DEFECTS. HOWEVER, REQUIRED REPAIRS TO LEGITIMATE WARRANTABLE DEFECTS DURING THE WARRANTY PERIOD MUST BE ADDRESSED DURING THE INSPECTION PROCESS.

IN THE EVENT A SUSPECTED WARRANTY DEFECT IS DISCOVERED BY THE RECONDITIONING TECHNICIAN DURING THE INSPECTION PROCESS, IT IS TO BE BROUGHT TO THE ATTENTION OF SERVICE MANAGEMENT FOR A DECISION TO EITHER WARRANT THE ITEM (MANUFACTURER RESPONSIBILITY) OR RECONDITION THE ITEM (DEALER RESPONSIBILITY).

BUYBACK VEHICLES

TO UPHOLD THE INTEGRITY OF THE GM CERTIFIED USED VEHICLE PROCESS, GM BUY-BACK VEHICLES WILL NOT BE ELIGIBLE FOR CERTIFICATION AND CANNOT BE SOLD AS GM CERTIFIED USED VEHICLES. SUCH VEHICLES INCLUDE DEALER EMPOWERED TRADE ASSISTANCE (DETA), DIVISION REQUESTED TRADE-OUTS, ARBITRATION, CUSTOMER SATISFACTION REPURCHASE, OR ANY OTHER BUY-BACK VEHICLES FOR SIMILAR REASONS.

DIESEL ENGINE REPAIRS/DEDUCTIBLE

THE GM CERTIFIED USED VEHICLE WARRANTY WILL PAY THE DEDUCTIBLE AMOUNT ON LIGHT DUTY TRUCKS THAT HAVE A 5 YEAR/100,000 MILE DIESEL ENGINE WARRANTY, WHICH IS SUBJECT TO A $100 DEDUCTIBLE AMOUNT BEYOND THE BUMPER TO BUMPER COVERAGE PERIOD OF THE NEW VEHICLE LIMITED WARRANTY. THE CUSTOMER IS NOT TO BE CHARGED THE DEDUCTIBLE. DEALERS REQUESTING REIMBURSEMENT FOR THE WARRANTY DEDUCTIBLE AMOUNT SHOULD REPORT THE CLAIM(S) TO THE GMPP CLAIM CENTER AT 1-800-MIC-CARE (1-800-642-2273), OBTAIN A CLAIM NUMBER AND SUBMIT A GMPP CLAIM FOR THE $100 DEDUCTIBLE AMOUNT USING THE EXISTING CLAIMS PROCESS.

CORROSION PROTECTION AND EMISSIONS WARRANTIES

WHEN A NON-NAMEPLATE DEALER SELLS A CERTIFIED USED VEHICLE WITH REMAINING NEW VEHICLE WARRANTY, THE CERTIFIED DEALER CAN PERFORM WARRANTY REPAIRS ON CORROSION RELATED DEFECTS AND EMISSIONS WARRANTIES THAT EXTEND BEYOND THE GM CERTIFIED USED VEHICLE COVERAGE PERIOD.

U. S. TOURING OWNER SERVICE

CUSTOMERS WHO HAVE PURCHASED GM CERTIFIED USED VEHICLES, THAT ARE STILL WITHIN THE TERMS OF THE NEW VEHICLE WARRANTY CONTINUE TO HAVE WARRANTY COVERAGE AS EXPLAINED IN THE GM SERVICE POLICIES AND PROCEDURES MANUAL, ARTICLE 1.4, PAGE 5. BEYOND THE TERMS OF THE NEW VEHICLE WARRANTY, PURCHASERS OF GM CERTIFIED USED VEHICLES ARE COVERED BY THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY WITHIN THE CONTINENTAL UNITED STATES, ALASKA, HAWAII AND CANADA. DETAILS CAN BE FOUND IN THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.