Customer Satisfaction - Liftgate Window Molding

ON JULY 20, 2004, ALL VEHICLES INVOLVED IN THIS PROGRAM WERE PLACED ON STOP DELIVERY. AFTER THE SERVICE PROCEDURE CONTAINED IN THIS BULLETIN IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS.

General Motors has decided that certain 2005 Chevrolet Tahoe and Suburbans, and GMC Yukon and Yukon XL vehicles may have been built with an incorrect adhesive on the liftgate window molding, resulting in the possibility of the molding partially separating from the window.

Dealers are to replace the liftgate window.

Involved are certain 2005 Chevrolet Tahoe and Suburbans, and GMC Yukon and Yukon XL vehicles built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. The customer name and address data furnished will enable dealers to follow up with customers involved in this program.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

The following procedure provides instructions for replacing the rear liftgate window assembly.

1. Open the rear liftgate window.
2. Disconnect the two electrical connectors that attach to the rear window defroster/defogger.



3. Carefully remove the retainer (clip) from both hinge pins. The retainers can be reused later in this procedure if they are not damaged.

Caution: When a window assist strut is being disconnected or connected, provide alternate support to avoid the possibility of damage to the vehicle or personal injury.

Notice: Apply pressure only at the end of the liftgate window assist strut that you are removing or attaching. Do NOT apply pressure to the middle of the rod because damage or bending will result.

4. With an assistant holding the liftgate window open, disconnect both assist struts from the brackets on the glass. With the lower end of the struts still connected to the liftgate, swing the struts down and out of the way.
5. With the aid of an assistance and with the window held open, slide or move the window slightly to the left to disengage the hinge from the hinge pin on the body. Once disengaged, remove the window from the vehicle.



6. Using a small, flat-bladed screwdriver, carefully pry out both window bumpers from the liftgate sheet metal.
7. Install new window bumpers in the liftgate.
8. With the aid of an assistant, position and align the hinges on the new liftgate window to the hinge pins located on the body.
9. Once aligned, move the window slightly to the right to engage the window hinges on the pins.

Important: The retainers (clips) that secure the liftgate window to the hinge pins should only be replaced if they were damaged during removal earlier in this procedure.

10. Install the retainers on the hinge pins to secure the window to the liftgate.
11. With an assistant holding the liftgate window fully open, reposition and connect both assist struts to the brackets on the glass.
12. Connect the two electrical connectors to the rear window defroster/defogger.
13. Slowly close the liftgate window and verify proper fit and alignment.

Submit a Product Program Claim with the information indicated below.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicles (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to inform you that Chevrolet Motor Division is conducting a customer satisfaction program that affects certain 2005 Chevrolet Tahoe and Suburbans, and GMC Yukon and Yukon XL vehicles.

We have learned that your vehicle may have been built with an incorrect adhesive on the liftgate window molding, resulting in the possibility of the molding partially separating from the window.

To prevent this condition from occurring, your GM dealer will install a new liftgate window. This service will be performed for you at no charge .

We recommend that you contact your GM dealer to arrange a service date.

Presenting the enclosed customer reply form to your dealer will assist in making the necessary correction in the shortest possible time.

If you no longer own this vehicle, please check the appropriate box and provide new owner information, if available.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center hours of operation are from 8:00 AM - 11:00 PM eastern standard time Monday through Friday

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet vehicle provides you many miles of enjoyable driving.

General Motors Corporation

Enclosure

04065