WARRANTY ADMINISTRATION COURTESY TRANSPORTATION. Chevrolet Tahoe

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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REVISION: 12/15/94

THIS BULLETIN IS BEING REVISED TO MAKE MINOR REVISIONS TO THE TEXT. PLEASE DISCARD BULLETIN 420512 (GROUP REFERENCE - WARRANTY ADMINISTRATION). ----------------------------------------------------------------------

SUBJECT: WARRANTY ADMINISTRATION - COURTESY TRANSPORTATION

MODEL: 1994 AND FUTURE MODEL YEAR CHEVROLET/GEO PASSENGER CARS AND TRUCKS

ATTENTION:

DEALER SERVICE MANAGER AND WARRANTY ADMINISTRATOR

NOTE: THIS SUPERSEDES ALL PREVIOUS ADMINISTRATIVE GUIDELINES.

THE PURPOSE OF THIS BULLETIN IS TO ADVISE RETAIL/WHOLESALE SERVICE PERSONNEL OF THE CHEVROLET/GEO COURTESY TRANSPORTATION PROGRAM, WHILE ALSO OFFERING PROGRAM GUIDELINES AND WARRANTY ADMINISTRATION INFORMATION.

CHEVROLET/GEO ANNOUNCED COURTESY TRANSPORTATION FOR 1994 AND FUTURE MODEL YEARS. IT WAS DESIGNED TO BE USED AS A TOOL TO ASSIST DEALERS IN IMPROVING SERVICE CUSTOMER SATISFACTION AND DEVELOPED FOR THE SOLE PURPOSE OF PROVIDING ALTERNATE TRANSPORTATION TO CHEVROLET/GEO OWNERS WHO PRESENT THEIR VEHICLE TO A CHEVROLET DEALER FOR WARRANTY REPAIRS. CUSTOMERS ARE ELIGIBLE FOR ALTERNATE TRANSPORTATION AT PARTICIPATING DEALERSHIPS FOR REPAIRS COVERED UNDER THE 3-YEAR/36,000 MILE BUMPER-TO-BUMPER WARRANTY, AT NO EXTRA CHARGE TO THE CUSTOMER.

NOTE: COURTESY TRANSPORTATION IS NOT PART OF OR INCLUDED IN THE COVERAGE PROVIDED BY THE VEHICLE LIMITED WARRANTY. CHEVROLET RESERVES THE RIGHT TO MODIFY OR DISCONTINUE COURTESY TRANSPORTATION AT ANY TIME.

COURTESY TRANSPORTATION SERVICES INCLUDE:

SAME DAY REPAIRS - FOR ONE-WAY SHUTTLE TRANSPORTATION, UP TO 10 MILES, CHEVROLET/GEO WILL REIMBURSE THE DEALER, UP TO $5.00 PER DAY, FOR EACH CUSTOMER WHO IS PROVIDED SHUTTLE SERVICE.

OVERNIGHT REPAIRS - IF IT HAS BEEN DETERMINED, FOR WHATEVER REASON, THAT AN ELIGIBLE CUSTOMER'S VEHICLE MUST BE LEFT OVERNIGHT TO TO COMPLETE REQUESTED WARRANTY REPAIRS, CHEVROLET/GEO WILL REIMBURSE THE DEALER FOR PROVIDING A RENTAL OR LOANER AS ALTERNATE TRANSPORTATION; ACTUAL COSTS, INCLUDING TAXES, INSURANCE AND MILEAGE, EXCLUDING FUEL, UP TO $30 PER DAY. THIS ALSO INCLUDES PUBLIC TRANSPORTATION SUCH AS CAB FARE, BUS FARE, ETC. A CUSTOMER MAY ALSO BE REIMBURSED FOR RIDES PROVIDED BY ANOTHER INDIVIDUAL, UP TO $10 FOR FUEL EXPENSE.

REMINDER: DEALER SERVICE MANAGEMENT IS RESPONSIBLE FOR DETERMINING THE APPROPRIATE OFFERING OF COURTESY TRANSPORTATION, KEEPING IN MIND THAT IT IS TO BE USED AS A TOOL TO IMPROVE CUSTOMER SERVICE SATISFACTION *AND DOES NOT COUNT AGAINST THE AD/CSM PROGRAM.*

ELIGIBLE VEHICLES:

RETAIL PURCHASE/LEASE DEALER DEMOS FLEET (EXCEPT DAILY RENTAL VEHICLES.) GOVERNMENT 1-TON TRUCKS INCOMPLETE

CLAIM SUBMISSION:

COURTESY TRANSPORTATION CLAIMS ARE SUBMITTED WITH THE WARRANTY REPAIR(S) USING A SEPARATE LINE. ACTUAL EXPENSES, UP TO THE MAXIMUM ALLOWABLE AMOUNT, ARE ENTERED IN THE THE NET AMOUNT COLUMN.

SERVICE PROVIDED LABOR OPERATION

ONE-WAY SHUTTLE (UP TO 10 MILES Z7910 $5 PER DAY)

RENTAL/LOANER VEHICLE (UP TO $30/DAY ACTUAL COSTS INCLUDING TAXES, INSURANCE AND MILEAGE, EXCLUDING FUEL.) 1 DAY Z7901 2 DAYS Z7902 3 DAYS Z7903 4 DAYS Z7904 5 DAYS (NON-AD/CSM DEALERS REQUIRE Z7905 PRIOR DAC AUTHORIZATION FOR RENTAL OVER FIVE (5) DAYS.) 6 DAYS OR MORE (UP TO EIGHT (8) DAYS Z7906 AD/CSM ONLY.)

CAB/BUS FARE, ETC. (UP TO A MAXIMUM Z7908 OF $30/DAY)

FUEL EXPENSE FOR RIDE (UP TO A MAXIMUM Z7909 OF $10/DAY)

CUSTOMER COMPLAINT CODE: MJ FAILURE CODE: 98

CUSTOMER REIMBURSEMENTS FOR EMERGENCY REPAIRS.

AD/CSM DEALERS MUST USE Z7930 FOR THE AMOUNT REIMBURSED FOR REPAIRS AND THE APPLICABLE COURTESY TRANSPORTATION LABOR OPERATION FOR RENTAL CAR EXPENSE; TWO LINE CLAIM, PLACED IN NET AMOUNT.

NON-AD/CSM DEALERS MUST USE A CLAIM TYPE S WITH THE AMOUNT REIMBURSED FOR REPAIRS UTILIZING THE FAILED LABOR OPERATION APPLICABLE COURTESY TRANSPORTATION LABOR OPERATION FOR RENTAL CAR EXPENSE; TWO LINE CLAIM PLACED IN NET AMOUNT.

DOCUMENTATION:

FOR SAME-DAY SHUTTLE, THE CUSTOMER'S SIGNATURE ON THE REPAIR ORDER AND THE NOTATION "SHUTTLE REQUIRED" ON ALL COPIES OF THE REPAIR ORDER. REIMBURSEMENT BY CHEVROLET TO THE DEALER IS A MAXIMUM OF $5 PER DAY FOR EACH CUSTOMER TRANSPORTED.

FOR OVERNIGHT RENTAL/LOANER CAR - AN ORIGINAL RECEIPT OR RENTAL AGREEMENT COPY ATTACHED TO THE WARRANTY OR "SCRAPPING" COPY OF THE REPAIR ORDER. IN THE EVENT THE DEALER DOES NOT HAVE ACCESS TO A RENTAL COMPANY OR A RENTAL AGREEMENT BUT DOES PROVIDE A VEHICLE, THE CUSTOMER'S SIGNATURE ON THE REPAIR ORDER WITH A STATEMENT NOTING "COURTESY TRANSPORTATION RENTAL" WILL SUFFICE. MAXIMUM REIMBURSEMENT COVERS ACTUAL COSTS UP TO $30 PER DAY, ACTUAL COSTS INCLUDING TAXES, INSURANCE AND MILEAGE, EXCLUDING FUEL.

FOR CAB, BUS FARE, ETC., IN LIEU OF AN OVERNIGHT RENTAL/ LOANER - THE ORIGINAL CUSTOMER RECEIPT ATTACHED TO THE WARRANTY OR "SCRAPPING" COPY OF THE REPAIR ORDER OR IN THE EVENT A RECEIPT IS NOT AVAILABLE, CUSTOMER'S SIGNATURE ON THE REPAIR ORDER WITH A STATEMENT NOTING "COURTESY TRANSPORTATION REIMBURSEMENT." MAXIMUM REIMBURSEMENT COVERS ACTUAL COSTS UP TO $30 PER DAY.

FOR OVERNIGHT FUEL EXPENSES INCURRED FOR A RIDE PROVIDED BY ANOTHER PERSON IN LIEU OF AN OVERNIGHT RENTAL/LOANER OR OTHER PUBLIC TRANSPORTATION - THE ORIGINAL SERVICE STATION RECEIPT ATTACHED TO THE WARRANTY OR "SCRAPPING" COPY OF THE REPAIR ORDER. MAXIMUM REIMBURSEMENT IS $10 PER DAY.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER." THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.