(Hybrid) Inspect Transmission Three Phase Cables For Adequate Clearance To Body - keywords DTC inoperative MIL

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Customer may comment that the service engine soon light comes on or and the vehicle is a no start. Technicians may find various codes including but not limited to DTCs P0BFD C12E1 P0AC4 P0562.

The above condition may be caused by a damaged or rubbed through 3-phase transmission electrical cable (see photo1). Visually ONLY inspect the 3-phase cables from under the vehicle. The cables can be viewed near the transmission bell housing on the passenger side of the vehicle. There should be a minimum of 1/4 inch (6.35mm) between the cables and the body pinch weld (see attached photo 2). If the cable is touching the pinch weld during a visual inspection further inspection will be required.

Important: Prior to touching the cables in any way make sure the High Voltage system has been disabled using the appropriate SI documentation.

If the cable is found to be dented or rubbed through the cables will require replacement.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.