F/CMVSS Noncompliance - Transmission Shift Interlock and Ignition Key Removal Override Compliance

General Motors has decided that certain 2002-2003 model year Chevrolet TrailBlazer and TrailBlazer EXT; GMC Envoy and Envoy XL; Oldsmobile Bravada; and 2003 model year HUMMER H2 vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 114, Theft Protection. These vehicles are equipped with a mechanical override that could allow the ignition key to be removed with the shift lever in a position other than PARK. In addition, these vehicles have an override that can allow the transmission to be shifted out of PARK with the ignition in the OFF position. These overrides are not permitted unless the vehicles has a locking steering column.

Dealers are to eliminate these conditions by disabling the overrides, and if necessary, inserting a revised page in the owner's manual.

Involved are certain 2002-2003 model year Chevrolet TrailBlazer and TrailBlazer EXT; GMC Envoy and Envoy XL; Oldsmobile Bravada; and 2003 model year HUMMER H2 vehicles built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.

Parts Pre-Ship Information - For US and Canada

Important: An initial supply of OWNER MANUAL INSERTS will be pre-shipped to dealers at no charge.

Plugs required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Additional owner manual inserts, if required, are to be obtained from the source below. DO NOT ORDER OWNER MANUAL INSERTS FROM GMPSO.

TrailBlazer, TrailBlazer EXT, Envoy, Envoy XL, and Bravada

The following procedure provides instructions for installing a small plastic plug in the lower steering column cover and also removing the override lever from the transmission shift lever. Both procedures must be performed in order to complete the recall.

Installing Steering Column Cover Plug

1. Locate the hole (1) in the lower steering column cover.
2. Using a small flat-bladed screwdriver, remove the existing plug.
3. Insert the plug from the recall kit into the hole (2) in the lower steering column cover.

Removing the Override Lever from the Transmission Shifter Assembly

1. Carefully release the shift lever boot (4) from the upper console (3) by squeezing it around the base while pulling it up.
2. Reposition the shift boot as necessary to see the right side of the shifter assembly.




Important: Some vehicles were built without the ORANGE override lever. If the vehicle you are working on does not have the ORANGE override lever, proceed to Step 5 and reassemble the console.

3. Locate the ORANGE override lever (1) on the right side of the transmission shifter assembly.
4. Using a pair of long nose pliers (2), grasp the orange override lever firmly and twist it counterclockwise while pushing it towards the right side of the vehicle. Continue twisting and pushing until the lever disconnects from the side of the shifter assembly. If you drop the override lever, it can be retrieved by carefully lifting the bottom right side of the floor console at the carpet and pulling it out.
5. Reposition the shift boot to the upper console and snap into place.
6. Place the appropriate owner's manual insert in the owner's manual. If the owner's manual is the French version of the 2003 model, the owner's manual is correct and no insert is required.
7. Install the GM Recall Identification Label.

H2

The following procedure provides instructions for installing a small plastic plug in the lower steering column cover and also removing the override lever from the transmission shift lever. Both procedures must be performed in order to complete the recall.

Installing Steering Column Cover Plug

1. Locate the hole (1) in the lower steering column cover.
2. Using a small flat-bladed screwdriver, remove the existing plug.
3. Insert the plug from the recall kit into the hole (2) in the lower steering column cover.

Removing the Override Lever from the Transmission Shifter Assembly

1. Set the parking brake.
2. Move the transmission shift lever rearward.



3. Remove the set screw from the shift lever handle and remove the handle.



4. Carefully pull the console cover (including the cupholder) upwards to release the retaining clips.
5. If any clips remained in the floor console after the console cover has been removed, remove them and reinstall them to the underside of the console cover.




Important: Some vehicles were built without the ORANGE override lever. If the vehicle you are working on does not have the ORANGE lever, proceed to Step 8 and reassemble the console.

6. Locate the ORANGE override lever (2) on the right side of the transmission shifter assembly.



7. Pull the orange lever out from the right side of the transmission shift assembly and discard it.
8. Position the console cover over the shift lever and onto the floor console. Press downwards to engage retaining clips.
9. Install the shift handle on the lever and tighten the set screw.

Tighten
Tighten the screw to 1.5 N·m (13 lb in).

10. Place the transmission shift lever in PARK.
11. Place the appropriate owner's manual insert in the owner's manual. If the owner's manual is the French version of the 2003 model, the owner's manual is correct and no insert is required.
12. Install the GM Recall Identification Label.

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

Place a Recall Identification Label on each vehicle in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Recall Claim with the information indicated below:

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that certain 2002-2003 model year Chevrolet TrailBlazer and TrailBlazer EXT; GMC Envoy and Envoy XL; Oldsmobile Bravada; and 2003 model year HUMMER H2 vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 114, Theft Protection. These vehicles are equipped with a mechanical override that could allow the ignition key to be removed with the shift lever in a position other than PARK. In addition, these vehicles have an override that can allow the transmission to be shifted out of PARK with the ignition in the OFF position. These overrides are not permitted unless the vehicles has a locking steering column.

Your GM dealer will eliminate these conditions by disabling the overrides. This service will be performed for you at no charge . Additionally, your dealer will update your Owner's Manual with an insert, if necessary.

This service correction will take approximately 20 minutes. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer.

Your dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure