Technical Support For The Mobile Digital Media (Phatnoise) System - keywords communication DTC entertainment information inoperative MDM nocomm noise part radio UMS

This PI was superseded to change the phone contact number. Please discard PIT3760C.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Dealers may seek technical assistance for the MDM (Mobile Digital Media) PhatNoise system software, operating characteristics and/or technical support.

The customer should be directed to contact PhatNoise directly @ (516-921-7428) for software, operating characteristics and/or DMS cartridge/docking station failures. The customer will be required to have the DMS cartridge, docking station, software loaded on their personal computer and their contact information ready prior to contacting the PhatNoise consultants.

Additional on-line customer service can be found at these sites:

EMAIL SUPPORT:

http://phatnoise.com/customer_service/customer_service_email.aspx OR email direct to (support@phatnoise.com)

MOBILE MEDIA SUPPORT HOME:

http://phatnoise.com/products/v3/index_6.aspx?section=sectionsiz

KNOWLEDGE BASE-FAQ:

http://phatnoise.com/kb/index.aspx

PhatNoise support is located in the Pacific Time Zone, when calling or emailing it may be necessary to allow for this time difference.

Note: GM Tac should only be contacted if the vehicle has MDM DTCs, hardware/wiring issues, no power concerns and/or as directed by the PhatNoise technical support. GM TAC can be reached at 1-877-446-8227. Canadian dealers should call 1-800-263-7740 (English) or 1-800-263-7960 (French).

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.