Adm Msg - Wheel Alignment Questionnaire (Fax Number Change)
| Subject: | Revised Wheel Alignment Questionnaire (Fax Number Change) |
| Models: |
| Attention: | Service Manager, Parts Manager and Claims Clerk |
GM Engineering is trying to understand the causes for wheel alignment customer satisfaction issues. Our current warranty system supplies very little information as to what the customer complaint was or what the dealership found and did to fix that customer complaint. Please ask your alignment technician to fill out the attached questionnaire for any warranted GM vehicle requiring a wheel alignment.
The Wheel Alignment Engineering team has developed the attached questionnaire. We believe that completing the questionnaire will assist us in addressing wheel alignment issues.
This program will start on March 15th and run for the next 90 Days.
Please fax the completed questionnaire to Claudia Danielewicz at FAX number 586-492-9826 or e-mail to claudia.danielewicz@gm.com.
Your assistance in providing us this information will help to improve the quality of vehicles we provide to you and our customers.
The Service and Engineering staffs at General Motors appreciates the time you take out of your schedule to provide us this very important information and we would like to say, Thank You!
(Please refer to Administrative Message VSS20040057-01 for a copy of the form.)
