General Motors of Canada Limited and its dealers are committed to making sure you are completely satisfied with your new vehicle.

Our experience has shown that the Customer Satisfaction Procedure has been very successful and helps to ensure the satisfaction of our customers.

However, in the event that you do not feel your concerns have been addressed. General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter.

The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days.

We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll free 1-800-207-0685. Alternatively, you may call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French) or you may write to the:

Mediation/Arbitration Program,
c/o Customer Communication Centre,
General Motors of Canada Limited,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7

Your inquiry should be accompanied by your Vehicle Identification Number (VIN).