The Power Liftgate Strut Rod Is Disconnected At The Motor Actuator Arm Ball Stud - keywords clip fall gate inoperative lift off rear socket

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Some Customers may comment that the power liftgate is inoperative or a PDI inspection may reveal that the power liftgate strut rod retaining clip is not properly oriented (see PDI inspection notes below). This may happen if the ball socket of the strut rod was not properly machined (socket may not be deep enough). This can prevent the retaining clip from fully seating, which could allow the strut rod to disconnect at the motor actuator arm.

If the power liftgate is inoperative: replace the power liftgate strut rod with current SPO parts and perform PDI steps listed below to verify proper orientation of the retaining clip. Do not replace the power liftgate motor assembly for this concern.

Performing a PDI inspection:

1. Cycle the power liftgate 5 times.
2. While holding the liftgate 1/2 way open, inspect the strut retaining clip by viewing it through the jack cover opening.
3. Verify that the clip has not fallen off or slipped down the shaft of the strut. The clip should be centered over the socket.
4. If the clip is not centered, replace the strut rod.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.