Product Feedback Request: Transmission Pops Out of 1st, 3rd or 5th Gears

Some customers may comment on a condition where the manual transmission shifter may intermittently hop out of gear. The condition primarily happens when the vehicle is operated in 1st gear, but may also happen in 3rd and 5th gears.

GM Powertrain would like to receive product feedback on Colorado and Canyon vehicles with this condition, prior to any repair attempts. If your Service Department receives a vehicle with this concern, please document the customer complaint and verify that the vehicle has not been serviced previously for this issue.

If the repair technician (or other service department diagnostician) confirms the concern by a road test of the vehicle, please call one of the following individuals before beginning repair procedures:

Raj Singh, GM Powertrain Engineering at (248) 857-9100

Mike Kesteloot at (734) 582-5347

Please provide the caller's name, dealership, location, phone number, vehicle VIN, mileage, and the information regarding the customer concern. If you are switched to voicemail, feel free to leave a message with this information, or leave a request for a return phone call. If you cannot reach one of the people above, do not delay repair of the customer's vehicle.

Do not call after April 30, 2004.