EI08109 - No Start, Battery Drain, No Crank (Engineering Information)
| Subject: | EI08109 -- No Start, Battery Drain, No Crank (Engineering Information) |
| Models: | 2008 Chevrolet Colorado |
| 2008 GMC Canyon |
| 2008 HUMMER H3 |
| Attention: | Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin and proceed with diagnostics found in published Service Information (SI). THIS IS NOT A RECALL- refer to TSB # 04-00-89-053B for more detail in the use of Engineering Information bulletins. |
This bulletin is being revised to include the 2008 HUMMER H3, add information under Correction and contact information. Please discard Corporate Bulletin Number 08-06-03-003 (Section 06 -- Engine/Propulsion System).
Condition
Some customers may comment on the vehicle not starting or cranking.
Cause
GM Engineering is attempting to determine the root cause of concerns for dead batteries. GM has a need to obtain technical information first-hand from the dealer technician during diagnosis and PRIOR to repair. As a result, this information will be used by engineering to help root-cause the customer's concern and develop/validate a field fix.
Correction
Colorado/Canyon Vehicles Equipped with US8 Radio ONLY:
This condition may be caused by a software concern within the US8 Radio's CD player.
Before proceeding with this bulletin, reprogram the customer's US8 radio "Operating System" with the latest calibration in TIS2WEB labeled "New Software to Resolve CD will not Load/Eject."
If updating the software did not correct the customer's concern, complete the remainder of the steps listed in this bulletin.
All Other Vehicles
Before attempting any repairs, contact the appropriate engineers listed below, with the following information:
- Is the customer commenting about overnight or long sitting (more than 3 days) no start?
- Which of the following presents itself during the No Start event?
- Can you visually determine if features and accessories (Interior dome lights, IP, Radio) operate?
- Are there any DTCs set?
- What is the current voltage on the battery? What is the parasitic draw?
| • | Crank |
| • | No Crank |
| • | Clicks |
| • | No Clicks |
| • | Starts and Stalls |
Engineering Contact - Colorado / Canyon:
Contact one of the engineers listed below with the above information including the VIN, Dealer Name and Number and Technician name. If you do not receive a call within 30 minutes of your call, proceed with normal diagnosis per Service Information (SI). GM Engineering may want to visit dealers located near the Milford, Michigan or Shreveport, Louisiana area. If your dealer is located within 200 miles of the Shreveport Louisiana area, contact Tim Currier or Randy Harrington. All other calls should be directed to Jose Trujillo.
Engineer Name | Contact Number |
|---|---|
Jose Trujillo (All Calls) | 248-676-1577 |
Tim Currier (Shreveport, LA area) | 318-683-9387 |
Randy Harrington (Shreveport, LA area) | 318-683-9247 |
Engineering Contact - HUMMER H3:
Contact engineer -- Tracy Beloskur at 248-676-1467 . If Tracy is unable to answer your call, leave the following information in a message. If Tracy does not return your call within one hour, proceed with diagnosis and repair according to information found in SI.
- Technician Name
- Dealership Name, Dealer Code and Phone Number
- VIN and Repair Order Number
Warranty Information
For vehicles repaired under Engineering direction, use:
Labor Operation | Description | Labor Time |
|---|---|---|
J7722* | Engineering Information | 0.4 hr |
* This labor operation number is for bulletin use only. This number will not be published in the Labor Time Guide. | ||
