EI08109 - No Start, Battery Drain, No Crank (Engineering Information)
| Subject: | EI08109 -- No Start, Battery Drain, No Crank (Engineering Information) |
| Models: | 2008 Chevrolet Colorado |
| 2008 GMC Canyon |
| Attention: | Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin and proceed with diagnostics found in published Service Information (SI). THIS IS NOT A RECALL- refer to TSB # 04-00-89-053B for more detail in the use of Engineering Information bulletins. |
Condition
Some customers may comment on the vehicle not starting or cranking.
Cause
GM Engineering is attempting to determine the root cause of concerns for dead batteries. GM has a need to obtain technical information first-hand from the dealer technician during diagnosis and PRIOR to repair. As a result, this information will be used by engineering to help root-cause the customer's concern and develop/validate a field fix.
Correction
Before attempting any repairs, contact one of the three engineers listed below with the following information:
- Is the customer commenting about overnight or long sitting (more than 3 days) no start?
- Which of the following presents itself during the No Start event?
- Can you visually determine if features and accessories (Interior dome lights, IP, Radio) operate?
- Are there any DTCs set?
- What is the current voltage on the battery? What is the parasitic draw?
| • | Crank |
| • | No Crank |
| • | Clicks |
| • | No Clicks |
| • | Starts and Stalls |
Contact one of the engineers listed below with the above information including the VIN, Dealer Name and Number and Technician name. If you do not receive a call within 30 minutes of your call, proceed with normal diagnosis per Service Information (SI). GM Engineering may want to visit dealers located near the Milford, Michigan or Shreveport, Louisiana area. If your dealer is located within 200 miles of the Shreveport Louisiana area, contact Tim Currier or Randy Harrington. All other calls should be directed to Jose Trujillo.
Engineer Name | Contact Number |
|---|---|
Jose Trujillo (All Calls) | 248-676-1577 |
Tim Currier (Shreveport, LA area) | 318-683-9387 |
Randy Harrington (Shreveport, LA area) | 318-683-9247 |
Warranty Information
For vehicles repaired under Engineering direction, use:
Labor Operation | Description | Labor Time |
|---|---|---|
J7722* | Engineering Information | 0.4 hr |
* This labor operation number is for bulletin use only. This number will not be published in the Labor Time Guide. | ||
