Special Policy Adjustment

Subject:

03019 - Special Policy Adjustment - 4.2L (LL8) Bore Liner Cracking

Models:

Certain 2002 Chevrolet TrailBlazer; GMC Envoy; and Oldsmobile Bravada

Condition

Some customers of 2002 Chevrolet TrailBlazer, GMC Envoy and Oldsmobile Bravada with 4.2L (LL8) L6 engine produced during the 2001 calendar year may experience cracking of an engine cylinder bore liner, resulting in engine noise, poor performance, and/or stalls with no engine re-start. Engine replacement is necessary to correct this failure.

This special policy covers the condition described above for a period of seven (7) years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 13, 2003, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 13, 2003 must be submitted to the Service Contract provider.

Vehicles Involved

Involved are certain 2002 Chevrolet TrailBlazer, GMC Envoy and Oldsmobile Bravada model vehicles equipped with 4.2L (RPO LL8) L6 engine and built within the following VIN breakpoints:

Year	Division	Model	From	Through
2002	Chevrolet	TrailBlazer	22100007	22358861
2002	GMC	Envoy	22100001	22358855
2002	Oldsmobile	Bravada	22100005	22358857

Parts Information

Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMSPO).

Part Number	Description	Qty/ Vehicle
88984108	Engine, Goodwrench Service Replacement	1
12569542	Gasket Kit, Intake Manifold	1
88890561	Gasket Kit, Exhaust Manifold	1
24100165	Gasket Kit, Throttle Body	1
12378521 (US) 88901148 (Canada)	Sealant, RTV	As Required

Customer Notification

Customers will be notified of the special policy on their vehicles by General Motors (see copy of typical customer letter included with this bulletin -- actual divisional letter may vary slightly).

Service Procedure

Important: U.S. and Canada Dealers refer to GM Service Bulletin 02-07-30-029A . This bulletin reference is for the Powertrain Quality Center (PQC) at 1-866-654-7654. Prior approval for engine assembly replacement applies to this Special Policy.

Important: The labor time allowance in this recall is different than that currently published in the labor time guide for performing the same operation. In the near future, the labor time guide will be updated with this new information.

Install a new service engine using the procedure outlined in the appropriate Service Manual.

Important: Refer to GM Service Information Bulletin 02-06-01-031 for 4.2L Goodwrench engine service.

Claim Information

For vehicles repaired under the terms of this special policy, submit a claim with the information indicated below:

Repair Performed	Part Count	Part No.	Parts Allow	CC-FC	Labor Op	Labor Hours	Net Item
Replace Engine with Goodwrench Service Engine	--	--	*	MK-95	T5581		**
2WD						10.7
4WD/AWD						13.4
w/gas tank skid shield						Add: 0.4
w/transfer case skid shield						Add: 0.2
w/AC						Add: 0.8
Reimbursement For Previous Repairs (Canadian Dealers ONLY)	NA	NA	NA	MK-95	T5582	0.2 Administrative labor hours	***
* -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up or Landed Cost Mark-up (for IPC) for parts needed to complete the repair. -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Dealer Net Price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for motor oil and miscellaneous supplies needed to perform the required repairs. * -- (Canadian Dealers ONLY) The amount identified in the "Net Item" column should represent the customer reimbursement amount.

Customer Reimbursement - For US

All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.

A General Motors Special Policy Customer Reimbursement Procedure Form is included with the customer letter.

Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12 for specific procedures regarding customer reimbursement and the form.

Customer Reimbursement - For Canada

Customer requests for reimbursement of previously paid repairs for cylinder bore liner engine replacement are to be submitted prior to or by June 30, 2004. Repairs must have occurred within the seven (7) years of the date the vehicle was originally placed in service, or 160,000 km (100,000 miles), whichever occurs first.

When a customer requests reimbursement, they must provide the following:

•	Proof of ownership at time of repair.

•	The original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.

If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.

June, 2003

Dear General Motors Customer:

As the owner of a 2002 Chevrolet TrailBlazer, GMC Envoy or Oldsmobile Bravada, your satisfaction with our product is very important to us. Your vehicle was provided with a new vehicle warranty, which covers certain parts of your vehicle for a specified period. These warranties are of considerable value to you if you should experience problems with your vehicle.

This letter is intended to make you aware that some 2002 model year Chevrolet TrailBlazer, GMC Envoy and Oldsmobile Bravada model vehicles may experience a cracking of an engine cylinder bore liner. This will cause engine noise, poor performance, and/or stalls with no engine re-start.

This is not a recall. Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done

To address the above mentioned condition, General Motors is providing owners with special warranty coverage. If this condition occurs on your 2002 Chevrolet TrailBlazer, GMC Envoy or Oldsmobile Bravada within seven (7) years of the date your vehicle was originally placed in service or 100,000 miles (160,000 km), whichever occurs first, the condition will be repaired for you at no charge .

What You Should Do

Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is a convenient time for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.

Reimbursement

The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special policy condition. Reimbursement requests are to be submitted by June 30, 2004.

If you have any questions or need any assistance, must contact your dealer or the appropriate Customer Assistance Center at the number listed below:

Division	Number	Deaf, Hearing Impaired, or Speech Impaired*
Chevrolet	1-800-222-1020	1-800-833-2438
GMC	1-800-462-8782	1-800-462-8583
Oldsmobile	1-800-442-6537	1-800-833-6537
Puerto Rico - English	1-800-496-9992
Puerto Rico - Español	1-800-496-9993
Virgin Islands	1-800-496-9994
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

General Motors Corporation

GENERAL MOTORS SPECIAL POLICY CUSTOMER REIMBURSEMENT PROCEDURE

If you have paid to have this special policy condition corrected before June 27, 2003, you may be eligible to receive reimbursement.

Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.

Your claim will be acted upon within 60 days of receipt.

If your claim is:

•	Approved, you will receive a check from General Motors.

•	Denied, you will receive a letter from General Motors with the reason(s) for the denial, or

•	Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.

Please follow the instructions on the Claim Form provided on the reverse side to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the GMC Customer Assistance Center at 1-866-996-9463. The deaf, hearing impaired, or speech impaired should call 1-800-462-8583 (Utilizes Telecommunication Devices for the Deaf/Text Telephones, TDD/TTY).

GENERAL MOTORS SPECIAL POLICY CUSTOMER REIMBURSEMENT CLAIM FORM

THIS SECTION TO BE COMPLETED BY CLAIMANT

Date Claim Submitted:

Vehicle Identification Number (VIN):

Mileage at Time of Repair:

Date of Repair:

Claimant Name (please print):

Street Address or PO Box Number:

City, State, ZIP Code:

Daytime Telephone Number (include Area Code):

Evening Telephone Number (include Area Code):

Amount of Reimbursement Requested: $

THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS CLAIM FORM

Original or clear copy of all receipts, invoices and/or repair orders that show:

•	The name and address of the person who paid for the repair.

•	The Vehicle Identification Number (VIN) of the vehicle that was repaired.

•	What problem occurred, what repair was done, when it was done and who did it.

•	The total cost of the repair expense that is being claimed.

•	Payment for the repair in question and the date of payment.

(copy of front and back of cancelled check, or copy or credit card receipt.)

My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this special policy.

Claimant's Signature:

Please mail this claim form and the required documents to:

General Motors Corporation

P.O. Box 33170

Detroit, MI 48232-5170

All recall reimbursement questions should be directed to the following number: 1-800-204-0261.