GENERAL MOTORS WARRANTY INQUIRY SYSTEM

SUBJECT: GENERAL MOTORS WARRANTY INQUIRY SYSTEM

MODELS: 1998 AND PRIOR PASSENGER CARS AND TRUCKS (EXCLUDING SATURN)

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GM OF CANADA DEALERS AND NAES DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. ******************************************************************

GENERAL MOTORS IS PLEASED TO ANNOUNCE THAT AN ENHANCED GM WARRANTY INQUIRY SYSTEM IS NOW BEING MADE AVAILABLE TO ALL GM DEALERS IN THE U.S. (EXCLUDING SATURN), EFFECTIVE MONDAY, MAY 4, 1998. THIS SYSTEM, ACCESSED BY CONTACTING THE DBC AT 1-888-41-GM-DBC USING ANY TOUCH-TONE TELEPHONE IN YOUR DEALERSHIP, PROVIDES A VEHICLE HISTORY PRINT VIA RETURN FAX. THIS VEHICLE HISTORY, WHICH CONSISTS OF WARRANTY REPAIRS AND OTHER KEY SERVICE-RELATED INFORMATION, MAY BE PARTICULARLY USEFUL WHEN REPAIRING UNITS THAT HAVE NOT BEEN CONSISTENTLY SERVICED AT YOUR DEALERSHIP.

THE GM WARRANTY INQUIRY SYSTEM NOW PROVIDES A COMMON METHOD OF SUPPLYING VEHICLE HISTORY TO ALL DEALERS IN A SIMILAR FORMAT.

BUSINESS MANAGEMENT DIVISION DEALER CODE

ALL REQUESTS WILL BE MADE USING THE BUSINESS MANAGEMENT DIVISION DEALER CODE. THIS IS THE SAME SEVEN-DIGIT CODE USED FOR SUBMITTING CLAIMS TO WINS FOR PROCESSING AND APPEARS AT THE TOP OF THE WINS CLAIM MEMO.

PIN NUMBER

A PIN NUMBER MUST BE ENTERED DURING EACH CALL. BASED ON BUSINESS MANAGEMENT DIVISION (BMD), BUICK AND CHEVROLET DEALERS WILL USE PREVIOUSLY ASSIGNED PIN NUMBERS FOR WARRANTY INQUIRY AS DESCRIBED BELOW. ALL OTHER DEALERS WILL INITIALLY BE ASSIGNED A PIN NUMBER OF "9999". LOST PIN NUMBER INQUIRIES CAN BE HANDLED BY CALLING THE DBC.

CHEVROLET DEALER-CHEVROLET IS BMD USE PREVIOUS CHEVROLET PIN NUMBER CHEVROLET DEALER-BUICK IS BMD USE PREVIOUS BUICK PIN NUMBER CHEVROLET DEALER-OTHER IS BMD USE PREVIOUS CHEVROLET PIN NUMBER BUICK DEALER-BUICK IS BMD USE PREVIOUS BUICK PIN NUMBER BUICK DEALER-CHEVROLET IS BMD USE PREVIOUS CHEVROLET PIN NUMBER BUICK DEALER-OTHER IS BMD USE PREVIOUS BUICK PIN NUMBER OTHER USE "9999"

FAX NUMBER

THE DEALERSHIP FAX NUMBER IS CONFIRMED DURING EACH CALL. IF THE NUMBER IS NOT CORRECT, THE CALL SHOULD BE TERMINATED AND THE PROCEDURE LISTED BELOW SHOULD BE FOLLOWED.

THE DEALERSHIP FAX MACHINE SHOULD BE AVAILABLE TO RECEIVE THE VEHICLE HISTORY PRINT WHEN THE REQUEST IS SUBMITTED. IF THE FAX MACHINE IS NOT AVAILABLE, THE SYSTEM WILL ATTEMPT TO CONNECT EVERY 15 MINUTES FOR UP TO AN HOUR.

PIN + FAX NUMBER UPDATES

THE PIN AND FAX NUMBER CAN BE UPDATED AS NEEDED BY COMPLETING A "PIN + FAX NUMBER CHANGE FORM" AND FAXING OR MAILING IT TO THE DBC. IT IS ALSO RECOMMENDED THAT DEALERS WHO WERE ORIGINALLY ASSIGNED PIN CODE "9999" COMPLETE THIS FORM TO REQUEST A NEW DEALER-SELECTED PIN. COPIES SHOULD BE MADE LOCALLY FROM THE FORM INCLUDED IN THIS BULLETIN.

MULTIPLE VINS AND FRANCHISES

UP TO 10 VEHICLE HISTORIES -- FOR ANY COMBINATION OF GM FRANCHISE VEHICLES (EXCLUDING SATURN) -- CAN BE REQUESTED DURING EACH CALL. ACCESS TO GM WARRANTY INQUIRY IS NOT RESTRICTED BASED ON FRANCHISE.

HOURS OF AVAILABILITY

THE SYSTEM WILL BE AVAILABLE MONDAY THROUGH FRIDAY, 8:00 AM - 6:00 PM EST, AND ON SATURDAY, 8:00 AM - 9:00 PM EST.

BILLING CHARGES

CHARGES FOR ANY VEHICLE HISTORIES REQUESTED, PLUS ANY APPLICABLE SALES/USE TAXES, WILL BE REBILLED TO YOUR BUSINESS MANAGEMENT DIVISION DEALER CODE'S OPEN ACCOUNT. CHARGES HAVE BEEN KEPT TO A MINIMUM AND COVER ONLY THE ACTUAL COST OF EXTRACTING AND SENDING THE VEHICLE HISTORY PRINTS. THE CHARGE STRUCTURE IS LISTED BELOW:

1 VIN PER CALL=$1.92 PER VIN ($1.92) PLUS $.37 PER FAXED REPORT PAGE 2 VIN PER CALL=$1.08 PER VIN ($2.16) PLUS $.37 PER FAXED REPORT PAGE 3 VIN PER CALL=$0.81 PER VIN ($2.43) PLUS $.37 PER FAXED REPORT PAGE 4 VIN PER CALL=$0.67 PER VIN ($2.68) PLUS $.37 PER FAXED REPORT PAGE 5 VIN PER CALL=$0.58 PER VIN ($2.90) PLUS $.37 PER FAXED REPORT PAGE 6 VIN PER CALL=$0.53 PER VIN ($3.18) PLUS $.37 PER FAXED REPORT PAGE 7 VIN PER CALL=$0.49 PER VIN ($3.43) PLUS $.37 PER FAXED REPORT PAGE 8 VIN PER CALL=$0.46 PER VIN ($3.68) PLUS $.37 PER FAXED REPORT PAGE 9 VIN PER CALL=$0.44 PER VIN ($3.96) PLUS $.37 PER FAXED REPORT PAGE 10 VIN PER CALL=$0.42 PER VIN ($4.20) PLUS $.37 PER FAXED REPORT PAGE

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.