Subject: | 06522 -- Engine Glow Plug System Concern - Reprogram Glow Plug Control Module |
Models: | 2006 CHEVROLET SILVERADO, EXPRESS, KODIAK |
2006 GMC SIERRA, SAVANA, TOPKICK |
EQUIPPED WITH 6.6L V8 (RPO LLY - VIN 2 OR RPO LBZ - VIN D) DURAMAX DIESEL ENGINE |
Certain 2006 Chevrolet Silverado, Express, Kodiak; and 2006 GMC Sierra, Savana, Topkick model trucks equipped with a 6.6L V8 (RPO LLY - VIN 2 or RPO LBZ - VIN D) Duramax Diesel engine, may have a condition in which the engine glow plugs are overstressed electronically, causing glow plug failure and engine damage in some cases.
Dealers are to reprogram the Glow Plug Control Module (GPCM).
Involved are certain 2006 Chevrolet Silverado, Express, Kodiak; and 2006 GMC Sierra, Savana, Topkick model trucks equipped with a 6.6L V8 (RPO LLY - VIN 2 or RPO LBZ - VIN D) Duramax Diesel engine and built within these VIN breakpoints:
Year | Division | Model | From | Through |
---|---|---|---|---|
2006 | Chevrolet | Silverado | 6E100002 | 6E232880 |
6F100001 | 6F218045 | |||
2006 | Chevrolet | Express | 61100002 | 61221358 |
2006 | Chevrolet | Kodiak | 6F400002 | 6F422129 |
2006 | GMC | Sierra | 6E100003 | 6E232523 |
6F100002 | 6F216758 | |||
2006 | GMC | Savana | 61100022 | 61221125 |
2006 | GMC | TopKick | 6F400010 | 6F904910 |
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the system below. Not all vehicles within the above breakpoints may be involved.
-- GM dealers should use GMVIS.For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
-- US GM - GM DealerWorld Recall Information
-- Canadian GM - GMinfoNet Recall Reports
-- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Do not attempt to order the calibration number from GMSPO. The calibration numbers are programmed into Control Modules via a Techline Tech 2 scan tool and the Techline Information System (TIS) 2000 terminal with the calibration update. Use data version 3.5 for 2006 or later, broadcast to dealers, and available on TIS2WEB, March 19, 2006 (US), March 22, 2006 (Canada); and on TIS CD-ROM version 4.0 / 2006, which will be mailed to dealers by April 18, 2006. To complete this service procedure, the Tech 2® must also be updated to release 26.002 or greater. If you cannot access the calibration, call the Techline Customer Support Center at 1-800-828-6860 (English) or 1-800-503-3222 (French) and it will be provided.
Notice: Before reprogramming, please check the battery condition to prevent a reprogram error of the Glow Plug Control Module due to battery discharge. If the vehicle battery is not fully charged, ensure that it is fully charged prior to performing the reprogramming procedure.
The ignition switch must be in the proper position. The Tech 2 prompts you to turn ON the ignition, with the engine OFF. DO NOT change the position of the ignition switch during the programming procedure, unless instructed to do so.
Make certain all tool connections are secure, including the following components and circuits:
• | The RS-232 communication cable port |
• | The connection at the data link connector (DLC) |
• | The voltage supply circuits |
DO NOT disturb the tool harnesses while programming. If an interruption occurs during the programming procedure, programming failure or control module damage may occur.
DO NOT turn OFF the ignition if the programming procedure is interrupted or unsuccessful. Ensure that all control module and DLC connections are secure and the TIS terminal operating software is up to date. Attempt to reprogram the control module. If the control module cannot be programmed, replace the control module.
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Request Item Number S-1015 when ordering.
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Submit a Product Recall Claim with the information indicated below.
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours* | Net Item |
---|---|---|---|---|---|---|---|
Reprogram Glow Plug Control Module | N/A | N/A | N/A | MA-96 | V1464 | 0.4 | N/A |
Courtesy Transportation for vehicles within the New Vehicle Limited Warranty (US & Canadian GM Dealers) | N/A | N/A | N/A | MA-96 | * | N/A | ** |
* Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual for vehicles within the New Vehicle Limited Warranty. ** The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation. |
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR EXPORT***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a "Proof of Correction Certificate" which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Dealer Support Materials by calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for GM Item Number 1825 when ordering.
April 2006Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle.
Your 2006 Chevrolet Silverado, Express, Kodiak; GMC Sierra, Savana or Topkick model truck, equipped with a 6.6L Duramax Diesel V8 engine, may have a condition in which the engine glow plugs are overstressed electronically, causing glow plug failure and engine damage in some cases.
Your dealer will reprogram the Glow Plug Control Module (GPCM). This service will be performed for you at no charge .
It is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes, because of service scheduling requirements.
Please contact your dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.
Division | Number | Text Telephones (TTY) |
---|---|---|
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
GMC | 1-866-996-9463 | 1-800-462-8583 |
Guam | 1-671-648-8650 |
|
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - EspaƱol | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
GMICT | 1-800-862-4389 |
|
The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the card and mailing it back to us.
: If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.
: In order to ensure your full protection under the emission warranty made applicable to your vehicle by State or Federal Law, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished.
The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Scott Lawson
General Director,
Customer and Relationship Services
Enclosure
06522