Noncompliance Recall - Outside Mirror Label Noncompliance

General Motors has decided that certain 2002 Chevrolet Silverado and GMC Sierra pickup trucks sold in the Province of Quebec fail to conform to Bill 101, "Charter of the French Language." These vehicles were built without the French label, "LES OBJETS REFLECHIS PAR LE RETROVISEUR SONT PLUS PRES QU'ILS NE LE PARAISSENT," installed on the front passenger side door window.

Dealers are to install the label on the front passenger side door window.

Involved are certain 2002 Chevrolet Silverado and GMC Sierra pickup trucks. Dealers should confirm vehicle eligibility through GMVIS or GM Access Screen before beginning recall repairs. Not all vehicles are involved.

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.

Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

The label is installed on the inside, lower front corner of the front passenger door glass. When installed properly, the label must be readable from inside of the vehicle.

1. Completely close the front passenger door glass.
2. Clean the inside of the door glass with soap and water. Dry the surface with a clean dry cloth.
3. Peel the center section of the paper backing material from the label, being careful not to touch or contaminate the adhesive by allowing dirt or any foreign matter to come in contact with it. Once the center section is removed, one narrow strip of the paper backing material will remain on each end of the label.




Important: Do not attempt to remove or loosen the new label once it has been applied. This will deface the label.

4. With the label right side up, position it on the INSIDE of the door glass as shown. When properly positioned, the front edge of the paper backing material should be up against the rear edge of the triangle-shaped panel. Refer to the illustration for more information. The bottom edge of the label should be slightly above the top of the door panel.
5. Beginning at either end of the label, using a clean, dry cloth, smooth and secure the label to the glass. Any air bubbles can be removed by puncturing with a pin and smoothing with a cloth.
6. Grasp the edge of the paper backing material and slowly pull it away from the door glass. Once removed, the remaining center section of the label that contains the wording should look like that shown in the illustration.
7. Install the GM Recall Identification Label.

Place a Recall Identification Label on each vehicle in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

Submit a Product Recall Claim with the information indicated below:

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the Charter of the French Language.

General Motors has decided that certain 2002 Chevrolet Silverado and GMC Sierra pickup trucks sold in the Province of Quebec fail to conform to Bill 101, "Charter of the French Language." These vehicles were built without the French label, "LES OBJETS REFLECHIS PAR LE RETROVISEUR SONT PLUS PRES QU'ILS NE LE PARAISSENT," installed on the front passenger side door window.

Your GM dealer will install the French mirror warning label on the front passenger side door window. This service will be performed for you at no charge .

The length of time required to perform this installation is approximately 15 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed schedule, process, and repair your vehicle.

Please contact your dealer as soon as possible to arrange a service date. Labels are available and instructions for installing the label have been sent to your dealer.

Your dealer is best equipped to obtain labels and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Customer Assistance Center at (905)644-4112.

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure