CAMPAIGN: INCORRECT WHEEL WRENCH SHIPPED IN VEHICLE

MODELS: 1983 G-35 VANS ASSEMBLED AT SCARBOROUGH PLANT

General Motors has determined that some 1983 G-35 Vans were shipped from the Scarborough Assembly Plant with incorrect wheel wrenches. These wrenches will not fit the wheel lug nuts. The wrench would prevent removal of the wheel and tire.

Dealers are to check the wheel wrench. If the wrench is incorrect, replace it with the correct wrench.

To minimize inconvenience, the owner letter advised all owners they may check the wrench fit themselves. They were also advised they may elect to have their dealer check and replace the wrench at no charge.

VEHICLES INVOLVED

Involved are some 1983 G-35 Vans assembled at the Scarborough Plant. Vehicles involved were built within the following VIN breakpoints:

Plant From Through ----- ---- ------- Scarborough D4505890 D4508006

The specific vehicles involved in this campaign have been identified by Vehicle Identification Number Computer Listings. These listings are furnished to all involved dealers with the campaign bulletin.

DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required modification according to instructions contained in this bulletin.

If no owner's name and address were available to GMC Truck at the time of campaign initiation, the dealer will determine the owner's name and address from the dealership sales records. Please provide this information directly on the second copy of the listing next to the applicable VIN, so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below in the previously supplied yellow campaign envelopes.

GMC Truck General Motors Corporation 101 Union Street Plymouth, Michigan 48170

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by GMC Truck (see copy of Owner Letter included with this bulletin). A listing of owner names and addresses has been furnished to the involved dealers to enable dealers to follow up with owners involved in this campaign. This listing may contain owner names and addresses obtained from state motor vehicle registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to this campaign.

SERVICE PROCEDURE

Determine if the wheel wrench supplied with vehicle fits the wheel lug nuts. If not, order new wrench and install in vehicle.

PARTS INFORMATION

The parts required to complete this campaign are to be ordered from WDDGM.

To ensure this part will be obtained as soon as possible it should be ordered from WDDGM on a C.I.O. order with no special instruction code, but order on an advise code (2).

Part Number Quantity Description ------------ -------- ------------ 14009303 1 (As Required) Wheel Wrench

WARRANTY INFORMATION

Dealers should submit an accurately filled out Warranty Repair Order on each vehicle completed under this campaign.

Labor *Time Operation Allow- Trouble Number Description ance Code ------ ------------ ---- ---- V1750 Inspect to determine .2 96 that wheel wrench fits lug nuts. Wheel wrench correct, no further action necessary.

V1751 Inspect and replace .3 96 with correct wheel wrench.

*For dealer to receive Adminstration Time Allowance associated with this campaign, add 0.1 hour to the Labor Operation Time Allowance.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this product campaign bulletin will require a "Campaign Identification Label". Each label provides a space to include the five (5) digit Dealer Code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.

Apply "Campaign Identification Label" only on a clean dry surface.

ADMINISTRATIVE PROCEDURE

Procedures covering this campaign are outlined in Section V of your dealership's "GMC Truck Claims Processing Manual" issued October, 1981.

Dear GMC Truck Owner:

General Motors has determined that some 1983 G-35 Vans were shipped from the assembly plant with incorrect wheel wrenches. These wrenches will not fit the wheel lug nuts on your van, preventing removal of the wheel and tire.

To correct this condition, your GMC Truck Dealer will check the wheel wrench. If your van has the wrong wrench, the dealer will give you a new one at no charge. If you wish, you may check the wrench yourself. Remove it from the storage area and try it on a wheel nut. If the wheel wrench does not fit properly, and would not remove the wheel nuts, please contact your GMC Truck Dealer.

Your dealer has received instructions regarding this modification. If you need a new wrench, or if you have checked the wrench and are not sure it is correct, please contact your dealer to arrange a service date. The labor time required to have the dealer check and replace the wrench is about 15 minutes. This service will be performed at no charge. Please allow additional time for the dealer to process your vehicle.

If you check the wrench and the fit is correct, please tell us by completing and returning the enclosed postage paid pre-addressed card. This will assist us in ensuring that all affected vehicles have been checked.

The enclosed owner reply card identifies your vehicle. Presentation of the card to your dealer will assist in correcting your van in the shortest possible time. If you have sold or traded the vehicle, please let us know by completing the postage paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products. We appreciate your assistance.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.