WARRANTY ADMINISTRATION - SCHOOL BUS MARKETING. GMC Truck GMC MD Bus Chassis (B Model) 1997

SUBJECT: WARRANTY ADMINISTRATION -- SCHOOL BUS MARKETING AND QUALITY DELIVERY FEES

MODELS: 1997 GMC AND CHEVROLET MEDIUM DUTY SCHOOL BUS MODELS

IMPORTANT: 'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

************************************************************ THIS BULLETIN SUPERSEDES AND REPLACES GMC WARRANTY INFORMATION LETTER D-92-20 DATED SEPTEMBER 23, 1992 TITLED "BLUEBIRD BUS $400 MARKETING AND $150 QUALITY DELIVERY FEE". ************************************************************

EFFECTIVE WITH THE START OF 1997 B7T042 SCHOOL BUS PRODUCTION, THE $150.00 QUALITY INSPECTION FEE WILL NO LONGER BE AVAILABLE AND THE CURRENT GMT2043 FORM, "SCHOOL BUS CUSTOMER READY CHECKLIST", WILL BE OBSOLETE.

ENROLLED MEDIUM DUTY SCHOOL BUS DEALERS WILL CONTINUE TO BE ELIGIBLE TO RECEIVE THE $400.00 CONSULTING FEE UPON COMPLETION OF THE NEW "SCHOOL BUS CONSULTING CHECKLIST" (GMT2040), BY SUBMITTING A WARRANTY CLAIM USING LABOR OPERATION Z6600. THE GMT2040 FORM WILL BE REVISED AND REQUIRE A DCS ENTRY OF A DELAYED WARRANTY START DATE. THE REVISED GMT2040 FORM CAN BE ORDERED THROUGH YOUR RESPECTIVE GMC SERVICE OPERATIONS MANAGER.

REPAIRING DEALERS WILL CONTINUE TO RECEIVE A 25% WARRANTY LABOR RATE PREMIUM BY SUBMITTING A WARRANTY CLAIM USING CLAIM TYPE "U", REFERENCE SECTION VII OF YOUR WINS CLAIMS PROCESSING MANUAL FOR DETAILS.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.