CAMPAIGN: INCORRECT I/P BEZEL BEZEL READS INCORRECT MESSAGE
SUBJECT: INCORRECT INSTRUMENT PANEL CLUSTER BEZEL LENS INSTALLED
MODELS: 1990 C5H, C6H, C7H TOPKICK/KODIAK TRUCKS WITH GASOLINE ENGINES (LSO/LRO)
General Motors has determined that a small number of 1990 TopKick/Kodiak trucks equipped with gasoline engines (LSO/LRO) may have an incorrect lens installed in the instrument panel cluster bezel assembly. The "SERVICE ENGINE SOON" lens window incorrectly reads "SERVICE TRANS FILTER". If this "SERVICE TRANS FILTER" telltale were to illuminate, which would actually mean that engine service was required, and the operator ignored it, the potential exists for adverse vehicle performance such as poor engine performance, poor fuel economy, and/or higher than normal engine operating temperatures.
To correct this condition, dealers will inspect the existing bezel, and if incorrect, replace with a correct one. To minimize the number of customers having to return to the dealership, the customer will be asked to check for the presence of the incorrect "SERVICE TRANS FILTER" telltale.
VEHICLES INVOLVED
Involved are a small number of 1990 C5H, C6H or C7H TopKick/Kodiak trucks equipped with gasoline engines (LSO/LRO) and built within the following VIN breakpoints:
MODEL MODEL FROM THROUGH YEAR ------ --------- -------- -------- 1990 GMC LJ608810 LJ609170 Chevrolet LJ203490 LJ203645
The specific vehicles involved in this campaign have been identified by Vehicle Identification Number Computer Listings. These listings are furnished to all involved dealers with the campaign bulletin.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward. Dealers are to correct all affected vehicles in new and used vehicle stock prior to their sale.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to ensure the campaign correction has been made before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer and arrangements made to make the required cor- rection according to instructions contained in this bulletin.
If the name and address of the owner of an involved vehicle was unavailable to GMC Truck Division at the time of campaign initiation, the dealer must determine the owner's name and address from the dealership sales records. Please provide this information directly on the second copy of the listing next to the applicable VIN so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below in the previously supplied yellow campaign envelopes.
GMC Truck Division General Motors Corporation 101 Union Street Plymouth, Michigan 48170
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by GMC Truck Division (see copy of owner letter included with this bulletin). A listing of owner names and addresses has been furnished to the involved dealers to enable dealers to follow up with owners involved in this campaign. This listing may contain owner names and addresses obtained from State Motor Vehicle Registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to this campaign.
SERVICE PROCEDURE
NOTE: Inspect to determine if bezel lens is incorrect and requires replacement. A correct lens will state "SERVICE ENGINE SOON" when illuminated instead of "SERVICE TRANS FILTER" (located in the fourth window area from the right). This can be verified by turning the ignition key on (do not start the vehicle) illuminating the lens. If the vehicle is equipped with an incorrect lens, use the following replacement procedure.
REMOVAL AND REPLACEMENT INSTRUCTIONS:
1. Disconnect the negative battery connections.
2. Remove six (6) Torx screws located around the circumference of the instrument panel bezel (Figure #1).
3. Disconnect the electrical connections to the headlamp switch assembly and any other accessory switch(s).
4. Remove the bezel. Remove four (4) crosshead screws and transfer any accessory switch assembly(s), if equipped, to the new bezel, P/N 15654591.
5. Reconnect all electrical connections to switches.
6. Install new bezel using the previously removed fasteners. Torque fasteners to 1.7 - 2.2 N-m (15 - 19 in. lbs).
7. Reconnect negative battery connections.
8. Verify proper function of all electrical components previously disconnected and operation of "Service Engine Soon" lamp.
9. Install "Campaign Identification Label".
PARTS INFORMATION
Parts are to be obtained from General Motors Service Parts Operation (GMSPO). To ensure that these parts will be obtained as soon as possible, they should be ordered from GMSPO on a C.I.O. order with no special instruction code but order under an advise code (2).
PART NUMBER DESCRIPTION QUANTITY ----------- -------------- -------- 15654591 Bezel Assembly 1
WARRANTY INFORMATION
Dealers should submit a warranty claim on each vehicle completed under this campaign.
LABOR OPERATION DESCRIPTION *TIME ALLOWANCE TROUBLE CODE NUMBER --------------- ---------------------- --------------- ----------- V6290 Inspect - Correct Bezel .2 Hrs. 96 Lens Already Installed. No Further Action Required.
V6291 Inspect and Install Correct .3 Hrs. 96 Bezel Assembly
*For dealer to receive Administrative Time Allowance associated with this campaign, add 0.1 hour to the Labor Operation Time Allowance.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label" Each label provides a space to include the campaign number and five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. Apply "Campaign identification Label" only on a clean, dry surface.
ADMINISTRATIVE PROCEDURE
Procedures covering this campaign are outlined in Section V of your dealership's "GM Truck Claims Processing Manual" #P8919.
Dear GM Truck Owner:
General Motors has recently become aware of a situation on certain 1990 C5H, C6H or C7H TopKick/Kodiak trucks equipped with gasoline engines. A small number of these trucks may have an incorrect lens installed in the instrument panel cluster bezel assembly. The "SERVICE ENGINE SOON" lens window incorrectly reads "SERVICE TRANS FILTER". If this "SERVICE TRANS FILTER" telltale were to illuminate, which would actually mean that engine service was required, and the operator ignored it, the potential exists for poor engine performance.
To minimize the number of customers having to return to the dealership, we are asking you to check for the presence of the incorrect "SERVICE TRANS FILTER" telltale (located in the fourth window area from the right). This can be verified by turning the ignition key on (do not start the vehicle), illuminating the lens. If the vehicle is equipped with an incorrect lens, your GM Truck dealer will install a new bezel assembly in your vehicle. The correct lens will state "SERVICE ENGINE SOON" when illuminated. This service will be completed for you at no charge.
Please contact your GM Truck dealer to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.
Your GM dealer is best equipped to provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not service this condition on that date or within five days, we recommend you contact your nearest GMC Truck Zone Office by telephone. The Zone Office will assist you and your dealer in getting your vehicle corrected. The telephone numbers of the Zone Offices are listed in your Warranty and Owner Assistance Information Manual.
After contacting your dealer and the Zone Office, if you are still not satisfied that we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Environmental Protection Division (EN-340F), United States Environmental Protection Agency, 401 M Street, S.W., Washington, D.C. 20460. To ensure your full protection under the emission warranty made applicable to your vehicle by Federal Law, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible.
The enclosed postage paid owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please furnish us complete name and address of the person you sold or traded your vehicle to and return the card to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
