AC DELCO RADIO REPAIR NEW CAR LIMITED WARRANTY

MODELS: ALL 1988 MODELS

THIS BULLETIN CANCELS AND SUPERSEDES TRUCK SERVICE BULLETIN 88-T-78, DATED FEBRUARY, 1988, WHICH CONTAINED INCORRECT WARRANTY ALLOWANCE IN- STRUCTIONS. ALL COPIES OF BULLETIN 88-T-78 SHOULD BE DESTROYED.

NEW TRUCK LIMITED WARRANTY

Factory installed radios are included within tbe coverage under the "New Truck Warranty". This limited warranty coverage applies for 12 months or 12,000 miles, whichever occurs first. Radios requiring repair under the warranty period must be sent to an authorized AC/D elco Repair Center Refer to AC/Delco SD-2 Authorized Service Center Directory (Dated September, 1986) for current listing of radio service and exchange centers.

EXTENDED WARRANTY VEHICLES

Radios repaired on vehicles with over 12,000 miles/or 12 months, but covered by the Optional Limited Warranty Extension, require that a copy of the Extended Warranty Validation Form be submitted, along with the Warranty Repair Claim (ACD 1078A) (Figure No. 1). The Extended Warranty Validation Form should be located in the owners warranty folder. This will provide the Warranty Repair Center with the evidence that the vehicle is covered for the extended warranty period.

DEALER-INSTALLED DELCO RADIOS

Delco radios that are installed by the dealer or are upgraded (i.e. track ordered with AM radio, dealer installed AM-FM stereo radio at later date) are covered under either the 90 day 4000 miles parts warranty or for the remainder of the vehicle's original basic New Truck Limited Warranty, whichever is greater.

EXCHANGE PROGRAM

AC/Delco Radio Service Centers identified by an "EX" in the SD-2 Directory have exchange radios available. Not all radio models are available at every service exchange center However, prior approval of the owner to accept a repair unit must be obtained and noted on the repair order. This program is very helpful in handling touring owners or an owner who objects to driving with the radio removed.

PROCEDURE

Whether repairing or exchanging the radio, dealers should never refer the owner to the AC/Delco Service Center, but should handle the transaction for the owner as follows:

- Remove the unit requiring repair from the vehicle, complete all red shaded areas of the Warranty Repair Claim (ACD 1078A) (Figure No. 1) for AC/Delco items and send the unit and ALL five (5) copies of the completed form to the authorized AC/Delco Exchange Center or Service Center in your area. ALL INFORMATION EXCEPT FOR DEALERS SIGNATURE MUST BE TYPED.

- The repaired or exchange unit will be returned to your dealership for installation in the owner's vehicle.

- The returned unit will have with it the dealer's copy of the AC/Delco Form, properly completed. A Warranty Claim is to be submitted for the R and R of the unit, along with the freight charges. The dealer copy of the Form ACD 1078A and the freight receipt or shipping invoice are to be at- tached to the scrapping copy of the GMC Warranty Claim.

- If the repair is done by the dealer, or sublet to other than an AC/Delco Service Center, credit will be allowed on a GMC Warranty Claim. Al- lowances for such repairs are included in the Labor Time Guide. Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.

- An additional 0.2 hour administrative allowance may be applied for when radios are repaired under warranty by an AC/Delco Service Center or other qualified service outlet.

Use Labor Op. T5530 Labor Time : 0.2 hrs

(Refer to the GMC Claims Preparation Manual, Section III, page 3.)

UNUSUAL RADIO INTERFERENCE CONDITIONS

It is the responsibility of the dealership to diagnose and repair radio interference conditions caused by other components on the vehicle. In unusual cases, where the dealership has been unable to determine the cause of the interference, it may be necessary to sublet tbe repairs to an AC/Delco Warranty Service Center. The dealership will be responsible for the cost of repairs made by the warranty service center. Sublet repair costs are to be submitted on a warranty claim. Approvals will follow the normal system.

CB RADIO

When a problem exists with a CB radio, all of the components should be sent in. This includes radio chassis, transceiver, interconnecting harness, chassis microphones and cables. Without all of these components, the radio cannot be diagnosed properly. If the failure is CB related only, the radio chassis does not need to be sent.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.