CAMPAIGN: SEAT ANCHORAGE INADEQUATE/BUILT @ UNION CITY
MODELS: 1987-89 P25-35 COMMERCIAL CHASSIS WITH VALUE VAN BODIES BUILT BY UNION CITY BODY COMPANY
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule appointments with owners and to repair their vehicles as soon as possible. As you will see in reading the attached copy of the letter which is being sent to owners, the owner is being instructed to contact the nearest GMC Zone Office if the dealer does not remedy the condition within five days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has determined that certain 1987-89 P25-35 commercial chassis equipped with value van bodies built by Union City Body Company have seat pedestals (drivers/passengers) with a larger than specified slot in the center channel. The seat pedestal may not meet the loading requirements of FMVSS 210, "Seat Belt Assembly Anchorages - Passenger Cars, Multipurpose Pas- senger Vehicles, Trucks and Buses."
To correct this condition, the seat pedestal(s) will be replaced in all involved vehicles with qualified pedestal(s) having proper slot characteristics.
VEHICLES INVOLVED
Involved are certain 1987-89 P25-35 commercial chassis equipped with value van bodies built by Union City Body Company within the following VIN breakpoints:
MODEL YEAR FROM THROUGH ---------- ---- ------- 1987 H3502324 H3506754 1988 J3500255 J3505500 1989 K3500007 K3503852
The specific vehicles involved in this campaign have been identified by Vehicle Identification Number Computer Listings. These listings are fur- nished to all involved dealers with the campaign bulletin.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward. Dealers are to inspect and correct all affected vehicles in new and used vehicle stock prior to their sale.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to ensure the campaign correction has been made before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer and arrangements made to make the required cor- rection according to instructions contained in this bulletin.
If no owner's name and address were available to GMC Truck Division at the time of campaign initiation, the dealer will determine the owner's name and address from the dealership sales records. Please provide this information directly on the second copy of the listing next to the applicable VIN so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below in the previously supplied yellow campaign envelopes.
GMC Truck Division General Motors Corporation 101 Union Street Plymouth, Michigan 48170
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by GMC Truck Division (see copy of owner letter included with tbis bulletin). A listing of owner names and addresses has been furnished to the involved dealers to enable dealers to follow up with owners involved in this campaign. This listing may contain owner names and addresses obtained from State Motor Vehicle Registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to this campaign.
SERVICE PROCEDURE
1. Remove 4 nuts (1) bolding seat assembly (2) to pedestal (8) and remove seat. Retain seat and nuts for re-installation.
2. Remove nut (3) on outboard side of seat belt assembly. Remove seat belt buckle (4). Pull retractor assembly (5) and rod from pedestal (8). Save seat buckle, retractor, nut, and rod for re-installation.
3. Remove bolts (7), nuts (6), and washers (9) holding base to floor. Remove pedestal (B) and base from vehicle and destroy.
NOTE: One man can remove the bolts holding the base by clamping the bolt above the floor or the nut below the floor with a pair of locking pliers and turning the opposite nut or bolt with standard wrenches.
4. Attach new pedestal (8) and base to floor with four new attaching nuts (6), bolts (7), and wasbers (9) supplied with base. Torque nuts to 75-100 Nm (55-75 lb-ft).
NOTE: Clamp bolts above floor with locking pliers and torque nuts below floor.
5. Reassemble seat belt buckle (4), retractor (5), and rod to new pedestal. Torque seat belt rod nut (3) to 60-75 Nm (45-55 lb-ft).
6. Re-install seat (2) on pedestal assembly (8) and install and torque nuts (1) to 16 Nm (140 lb-in).
PARTS INFORMATION
Parts required to complete this recall are to be ordered directly from Union City Body Company by calling 1-888-990-8222 ext. 460 and ask for Terry Bradburn in the Warranty Department. Parts will be shipped at no charge to the dealer. Union City Body Company is available between the hours of 8AM and 5PM Eastern Time.
The calling dealer should inform the Warranty Department that the order is for the Union City Body Company seat pedestal recall. The dealer should provide the following information:
1. Dealer Code
2. Vehicle Identification Number (VIN)
3. Vehicle Mileage
4. Order Part #28428184
5. Quantity Required (one or two)
NOTICE: Failure to have the vehicle identification number will cause your order to NOT be accepted as a no charge item.
WARRANTY INFORMATION
Dealers should submit an accurately filled out Warranty Repair Order on each vehicle completed under this campaign.
LABOR OPERATION *TIME **PARTS TROUBLE NUMBER DESCRIPTION ALLOW. ALLOW. CODE ------ ----------- ------ ------ ---- V5770 Install new seat 7 Hr $9.00 96 pedestal - Driver's seat only V5771 Install new seat 1.4 Hr $18.00 96 pedestal - Driver's seat & passenger seat
*For dealer to receive Administrative Time Allowance associated with this campaign, add 0. 1 hour to the Labor Operation Time Allowance.
**This amount represents 30% of dealer net for parts that were furnished by Union City Body Company. This amount is to be placed in the Net Item Amount column of the claim and use type Code "M."
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this product campaign bulletin will require a "Campaign Identification Label." Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean, dry surface.
ADMINISTRATIVE PROCEDURE
Procedures covering this campaign are outlined in Section V of your dealership's "GM Truck Claims Processing Manual" #P 8919.
Dear GMC Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that certain 1987-89 P25-35 commercial chassis equipped with value van bodies built by Union City Body Company bave seat pedestals (drivers/passengers) with a larger than specified slot in the center channel. The seat pedestal may not meet the loading requirements of FMVSS 210, "Seat Belt Assembly Anchorages - Passenger Cars, Multipurpose Passenger Vehicles, Trucks and Buses."
To correct this condition, the seat pedestal(s) will be replaced in all involved vehicles. This service will be performed for you at no charge.
Instructions for performing this service have been rent to your GMC dealer. Parts are available. Please contact your dealer to arrange a service date. The labor time necessary to perform this correction may vary from 45 minutes to 1-1/2 hours. Please ask your dealer how much additional time will be needed to process your vehicle.
Your GMC dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not service this condition on that date or within five days, we recommend you contact your nearest GMC Truck Zone Ofrice by telephone. The Zone Office will assist you and your dealer in getting your vehicle corrected. The telepbone numbers of the Zone Offices are listed in your Warranty and Owner Assistance Information Manual.
After contacting your dealer and the Zone Office, if you are still not satisfied that we have done out best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 800-424-9393 (Washington, D.C. residents use 366-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid owner reply card and retuming it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
