CAMPAIGN: OUTSIDE REAR VIEW MIRROR INSTALLATION
SUBJECT: SEO OUTSIDE REARVIEW MIRROR INSTALLATION
MODELS: 1987 - 1989 R/V 35 OVER 10,000# GVW
THIS BULLETIN SENT TO INVOLVED DEALERS ONLY. ============================================
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule appointments with owners and to repair their vehicles as soon as possible. As you will see in reading the attached copy of the letter which is being sent to owners, the owner is being instructed to contact the nearest GMC Zone Office if the dealer does not remedy the condition within five days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has determined that certain 1987 - 89 R/V 3500 Series Trucks over 10,000# GVW (gross vehicle weight), and equipped with outside rearview mirror CEO's 6L8 (Stainless Steel) and 6Ml (Painted), fail to conform with Federal Motor Vehicle Safety Standard (FMVSS) 111, "Rearview Mirrors". FMVSS 111 states that vehicles over 10,000# GVW shall be equipped with outside rearview mirrors on each side of the vehicle which have at least 50 sq.in. of reflective surface. The mirrors currently on the vehicles involved have only 39 square inches of reflective surface.
In order to comply with FMVSS 111, dealers are to replace the existing mirror assemblies on each side.
VEHICLES INVOLVED
Involved are certain 1987 - 89 R/V vehicle's over 10,000# GVW with rearview mirror SEO's 6L8 (Stainless Steel) and 6Ml (Painted). GMC VIN's are listed below:
Option Dealer VIN ------- -------- ----------------- W/6L8 48-21237 1GDJR34W3JJ503166 48-06301 1GDJR34W7JJ508192 48-06301 1GDJR34W9JJ508291 W/6M1 48-57073 1GDJR34M0JJ505102 48-57073 1GDJR34M7JJ505114 48-57073 1GDJR34M4JJ505121 48-57073 1GDJR34K3KJ504820 48-57073 1GDJR34K8KJ504828 48-57073 1GDJR34K2KJ504839 48-57073 1GDJR34K0KJ504886 48-57073 1GDJR34K6KJ504987 48-06014 1GDJV34WXKF704823
Vehicle Identification Number Computer Listings are furnished to all involved dealers with the campaign bulletin.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward. Dealers are to correct all affected vehicles in new and used vehicle stock prior to their sale.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to ensure the campaign correction has been made before reselling or releasing the vehicle. Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer and arrangements made to make the required correction according to instructions contained in this bulletin.
This bulletin is notice to you that the new motor vehicles involved in this campaign may not comply with the standard identified above. Under Section 108 of the National Traffic and Motor Vehicle Safety Act, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.
If the name and address of the owner of an involved vehicle was unavailable to GMC Truck Division at the time of campaign initiation, the dealer must determine the owner's name and address from the dealership sales records. Please provide this information directly on the second copy of the listing next to the applicable VIN so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below in the previously supplied yellow campaign envelopes.
GMC Truck Division General Motors Corporation 101 Union Street Plymouth, Michigan 48170
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by GMC Truck Division (see copy of owner letter included with this bulletin). A listing of owner names and addresses has been furnished to the involved dealers to enable dealers to follow up with owners involved in this campaign. This listing may contain owner names and addresses obtained from State Motor Vehicle Registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to this campaign.
SERVICE PROCEDURE INSPECTION:
The non-compliant vehicles have a GVW of greater than 10,000#'s and two mirrors on each mirror arm assembly. One is a convex mirror and the other a flat surface mirror, of unit magnification, each measuring approximately 6.5" X 6".
REPLACEMENT OF REARVIEW MIRROR ASSEMBLY:
1. Remove existing mirror arm assembly by removing the two nuts (1) and T-bolts (2) from the upper arm assembly, and four bolt/screw's (3) from the lower arm assembly. (Figure 1) (Discard used hardware)
2. Insert the two replacement T-bolts (4) into the existing holes in the upper door edge. (Figure 2)
3. Align the upper portion of the mirror arm assembly over the studs and fasten with replacement nuts (5) and washers (6). (Figure 2) (Do not tighten)
4. Align the lower portion of the mirror arm assembly over the four jack nuts in the door skin and fasten with replacement bolt/screws (7) and torque to 4.0 - 5.5 N-m in a crisscross pattern. (Figure 2)
5. Torque the two upper nuts (5) to 1.8 - 2.6 N-m.
6. Position mirror arm assembly approximately 90 degrees to door panel and torque upper and lower bracket pivot arm elastic lock nuts (8) to 11 - 14 N-m (Figure 2)
7. Repeat steps 1 thru 6 on opposite side of vehicle.
8. Install "Campaign Identification Label."
PARTS INFORMATION
Mirror Kits containing all the necessary parts for replacement may be obtained by contacting Adistra Corporation (313) 455-9072. VIN will be required when ordering kit.
DO NOT ORDER KITS FROM GENERAL MOTORS SERVICE PARTS OPERATION (GMSPO).
Mirror Kit "A" (Painted White Mirror Arm) Contains:
Part Number Description Quantity -------- ----------------------------- -------- 15531551 Mirror Arm Assembly (Left) 1 (Painted White) 15531552 Mirror Arm Assembly (Right) 1 (Painted White) 14007511 Bolt/Screw 8 14049883 T-bolt 4 14016676 Nut 4 9433492 Washer 4
Mirror Kit "B" (Stainless Steel Mirror Arm) Contains:
Part Number Description Quantity -------- -------------------------- ------- 15531549 Mirror Arm Assembly (Left) 1 (Stainless Steel) 15531550 Mirror Arm Assembly (Right) 1 (Stainless Steel) 14007511 Bolt/Screw 8 14049883 T-bolt 4 14016676 Nut 4 9433492 Washer 4
WARRANTY INFORMATION
Dealers should submit an accurately filled out Warranty Repair Order on each vehicle completed under this campaign.
Labor Operation Time Trouble Number Description Allowance Code -------- -------------- --------- ------ V6690 Replacement of .5 H r. 96 Rearview Mirror Arm Assemblies (Left and Right)
'For dealer to receive Administrative Time Allowance associated with this campaign, add 0.1 hour to the Labor Operation Time Allowance.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this product campaign bulletin will require a "Campaign identification Label". Each label provides a space to include the campaign number and five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign identification Label" only on a clean, dry surface.
ADMINISTRATIVE PROCEDURE
Procedures covering this campaign are outlined in Section V of your dealership's "GM Truck Claims Processing Manual" #P 8919.
Dear GMC Truck Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has determined that certain 1987 - 89 R/V 3500 Series Trucks over 10,000# GVW (gross vehicle weight), and equipped with outside rearview mirror SEO's 6L8 (Stainless Steel) and 6Ml (Painted), fail to conform with Federal Motor Vehicle Safety Standard (FMVSS) 111, "Rearview Mirrors". FMVSS 111 states that vehicles over 10,000# GVW shall be equipped with outside rearview mirrors on each side of the vehicle which have at least 50 sq.in. of reflective surface. The mirrors currently on the vehicles involved have only 39 square inches of reflective surface.
In order to comply with FMVSS 111, dealers are to replace the existing mirror assemblies on each side. This service will be completed for you at no charge.
Instructions for performing this service have been sent to your GMC dealer. Please contact your dealer to arrange a service date. The labor time necessary to perform this correction will vary from 1/2 hour to 1 hour. Please ask your dealer how much additional time will be needed to process your vehicle.
Your GMC dealer is best equipped to provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not service this condition on that date or within five days, we recommend you contact your nearest GMC Truck Zone Office by telephone. The Zone Office will assist you and your dealer in getting your vehicle corrected. The telephone numbers of the Zone Offices are listed in your Warranty and Owner Assistance Information Manual.
After contacting your dealer and the Zone Office, if you are still not satisfied with the action we have taken to remedy this non-compliance, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street S.W., Washington, D.C. 20590, or call the toll free Auto Safety Hotline at 1-800-424-9393 (Washington D.C. residents may call 366-0123).
The enclosed postage paid owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please furnish us complete name and address of the person you sold or traded your vehicle to and return the card to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
