AC DELCO ADVANCE EXCHANGE PROGRAMS (REVIEW)
Subject: AC DELCO ADVANCE EXCHANGE PROGRAMS (REVIEW)
Models Affected: ALL MODELS
The purpose of this service bulletin is to review the current AC-DELCO Exchange Program with all GM Service Personnel.
Most later model General Motors vehicles which have factory installed Electronic Instrument Clusters, Driver Information Center Controllers, Electronic Control Modules for Delco Moraine Anti-Lock Braking Systems, Diagnostic Energy Reserve Modules for the Supplemental Inflatable Restraint System, Dealer-Installed Cellular Telephone System, or Communications Data Module Radio are serviced by an Exchange/Repair program.
The Exchange/Repair program provides new or repaired exchange units for inoperative ones at a cost substantially below new replacement parts. This corporate warranty program is administered by Service Parts Operations, through authorized AC-Delco Service Centers.
When a dealer has determined the need for an exchange unit, it is to be obtained by telephoning an authorized AC-Delco Service Center (SEE ATTACHED LIST) . After providing vehicle detail information to the center, an agreement is reached on part number and method of shipment. The product will be shipped within 24 hours of the request with a memo billing that will be cancelled when the inoperative unit is received by the Service Center from which the exchange unit was obtained.
The inoperative product is to be returned to the supplying Service Center in the reusable shipping container which contained the exchange product, and a pre-addressed shipping label. For those vehicles in-warranty, a completed ACD-1078 warranty claim form with brief description of the complaint, must also accompany the returned product.
Failure to return the inoperative unit in the SPECIAL REUSABLE CONTAINER will result in a container replacement fee. Failure to return the ACD-1078 within 30 days of the date the exchange unit was shipped, will result in a repair fee. Failure to return the inoperative unit within 30 days of the date the exchange unit was shipped, will result in a replacement fee.
It is crucial to return the inoperative unit to ensure a successful Exchange Program. Should you have any problems locating an exchange product, please call the GMSPO Product Service Department at (313) 974-0497 or 974-0977.
ELECTRONIC MODULES AND INSTRUMENT CLUSTER EXCHANGE SERVICE CENTERS
The below listed AC-Delco Service Centers have been authorized to provide exchange service on the following Delco Electronics Products:
Cellular Telephone Transceivers and Headsets
Electronic Instrument Clusters Electro-mechanical, vacuum-fluorescent and LCD instrument clusters.
ABS Electronic control modules for Delco-Moraine Anti-lock Braking Systems.
CDM Communication Data Module Radios
SIR DERM (Diagnostic Energy Reserve Modules) for the Supplemental Inflatable Restraint System.
ARIZONA MARYLAND Scottsdale Catonsville Jimmys Radio-TV Corp. Caton Radio Inc. 7882 E. Grey 85260 6328 Baltimore Nt. Pk. 21228 (602) 948-5717 (301) 747-8667 National-1-800-528-2056 National-1-800-443-6709
CALIFORNIA MASSACHUSETTES
Fullerton Wakefield Auto Electric Radio Modern Radio of New England 1841 W. Commonwealth 92633 34 Broadway 01880 (714) 871-7357 (617) 246-2052 In-State-1-800-321-6970 Out-State-1-800-848-4001 Out-State-1-800-321-6969
Walnut Creek MICHIGAN Speed-O-Tach, Inc. 2198 N. Main 94596 Berkley (415) 935-2040 Specmo Enterprises In-State - 1-800-442-4491 2850 W. 11 Mile Rd. 48072 (313) 399-7778 In-State - 1-800-545-7910 COLORADO Out-State - 1-800-545-7911
Denver Downtown Radio MINNESOTA 2525 West Sixth Ave. 80204 (303) 573-6288 Minneapolis National - 1-800-525-3539 Auto-Sound Entronix 9600 54th Ave. North 55442 (612) 559-9654 FLORIDA National - 1-800-328-0795 Tampa EX Hotline - 1-800-624-1303 Techni-Car Inc. 5688 West Crenshaw 33634 MISSOURI (813) 884-0022 Saint Louis In-State-1-800-662-0022 Autronics Auto Spec Out-State - 1-800-822-0022 1450 Page Ind. Ct. 63132 (314) 423-2323 GEORGIA In-State-1-800-392-1516 Atlanta Out-State-1-800-325-1325 Speedometer Serv. Co. 8471 Roswell Rd. 30350 NEW JERSEY (404) 998-1666 Hackensack In-State-1-800-332-1827 Eastern Elect. Inc. Out-State-1-800-241-2385 180 Essex St. 07601 (201) 342-3945 ILLINOIS In-State - 1-800-221-2143 Addison Out-State - 1-800-221-2138 D & B Auto Radio Inc. 2140 Corporate Dr. 60101 (708) 916-8787 National - 1-800-323-4813
NEW YORK TENNESSEE Nanuet Nashville Model Electronic Inc. Rickwood Radio Serv. 321 W. Rte. 59 10954 1830 Airlane Drive 37210 (914) 623-8020 (615) 889-3270 National-1-800-433-9657 National-1-800-423-4142
E. Syracuse United Radio Service TEXAS 5705 Enterprise Pkwy. 13057 Carrollton (315) 446-5570 Speedometer Serv. Inc. In-State-1-800-962-0901 3227 Skylane Drive 75006 Out-State-1-800-448-0944 (214) 380-8944 National-1-800-336-3998
NORTH CAROLINA Houston Charlotte Zener Electronics, Inc. Downtown Radio Serv. 9434 Old Katy Rd. 400 77055 2908 Sterwart Creek 28216 (713) 932-6360 (704) 391-0801 National-1-800-992-1092 In-State-1-800-522-4706 Out-State-1-800-537-0116 VIRGINIA Richmond OHIO Southern Autotronics, Inc. Dayton 3300 Nortolk St. 23230 Dayton Speedometer (604) 353-5400 660 N. Main St. 45405 In-State-1-800-572-2880 (513) 222-1491 Out-State-1-800-800-2880 In-State-1-800-543-0719 Out-State-1-800-543-9687 WASHINGTON
Parma Kent Electra-Sound Inc. Instrument Sales-Ser., Inc. 5260 Commerce Pkwy. 18814 - 72nd Ave. So. 98031 W. 44130 (206) 251-9092 (216) 433-9600 National-1-800-444-7976 National-1-800-252-4200
PENNSYLVANIA Pittsburgh Grim Co. R T 400 Regis Ave. 15236 (412) 655-1574 National-1-800-222-5509
Warminster H & R Auto Radio Svc. 155 York Road 18974 (215) 672-3707 In-State-1-800-523-6605 Out-State-1-800-492-2074
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
