CAMPAIGN: TRAILER HITCH FASTENERS NOT INSTALLED

GMC NUMBER: 94-C-11 CHEVROLET: 94C24 GROUP: 9 ACCESSORIES DATE: APRIL 1994

SUBJECT: MISSING BOLTS ON THE TRAILER HITCH PLATFORM

MODELS: 1994 C/K 107/207 (53) W/ RPO Z82 VR4

THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE WHICH IS SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE OWNER HAS TENDERED IT FOR REPAIR. A FAILURE TO ADEQUATELY REPAIR WITHIN 60 DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME.

IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE OWNER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE, OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.

TO AVOID HAVING TO PROVIDE THESE BURDENSOME SOLUTIONS, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE APPOINTMENTS WITH OWNERS AND TO REPAIR THEIR VEHICLES AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE ATTACHED COPY OF THE LETTER WHICH IS BEING SENT TO OWNERS, THE OWNER IS BEING INSTRUCTED TO CONTACT THE GMC TRUCK DIVISION CONSUMER RELATIONS OFFICE IF THE DEALER DOES NOT REMEDY THE CONDITION WITHIN FIVE DAYS OF THE MUTUALLY AGREED UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, THEY ARE INSTRUCTED HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.

DEFECT INVOLVED

GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1994 C/K SHORT BOX EXTENDED CAB PICKUP TRUCKS EQUIPPED WITH A WEIGHT DISTRIBUTION TRAILER HITCH (VR4) OPTION. SOME OF THESE PICKUP TRUCKS WERE SHIPPED WITH ONLY TWO OF THE THREE SPECIFIED TRAILER HITCH FASTENERS PER SIDE. UNDER MAXIMUM TOWING CONDITIONS, THE EXISTING FASTENERS COULD LOOSEN, FAIL AND, IF TOWING, A TRAILER COULD SEPARATE FROM THE TRUCK AND CAUSE A VEHICLE CRASH.

TO PREVENT THIS CONDITION FROM OCCURRING, DEALERS ARE TO INSTALL A BOLT, TWO WASHERS, AND A NUT, ON EACH SIDE OF THE TRAILER HITCH PLATFORM.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1994 C/K 107/207 (53) SHORT-BOX EXTENDED CAB PICKUPS WITH THE WEIGHT DISTRIBUTION TRAILER HITCH (VR4) WHICH FALL WITHIN THE FOLLOWING VIN BREAKPOINTS.

GMC VEHICLES:

MODEL FROM THROUGH C/K 107/207 1GTEK19K6RE500416 1GTEK19S1RE513879

CHEVROLET VEHICLES:

MODEL FROM THROUGH C/K TRUCKS RE102687 RE149354

THE SPECIFIC VEHICLES INVOLVED IN THIS CAMPAIGN HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. THESE LISTINGS ARE FURNISHED TO ALL INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. DEALERS SHOULD CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) OR SERVICENET PRIOR TO BEGINNING CAMPAIGN REPAIRS.

DEALER CAMPAIGN RESPONSIBILITY

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD. DEALERS ARE TO INSPECT AND CORRECT ALL AFFECTED VEHICLES IN NEW AND USED VEHICLE STOCK PRIOR TO THEIR SALE.

WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IT IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU SHOULD TAKE THE STEPS NECESSARY TO ENSURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE RESELLING OR RELEASING THE VEHICLE.

OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY ARE TO BE CONTACTED BY THE DEALER AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN.

IF THE NAME AND ADDRESS OF THE OWNER OF AN INVOLVED VEHICLE WAS UNAVAILABLE TO GMC TRUCK DIVISION AT THE TIME OF CAMPAIGN INITIATION, THE DEALER MUST DETERMINE THE OWNER'S NAME AND ADDRESS FROM THE DEALERSHIP SALES RECORDS. PLEASE PROVIDE THIS INFORMATION DIRECTLY ON THE SECOND COPY OF THE LISTING NEXT TO THE APPLICABLE VIN SO THAT OUR RECORDS MAY BE UPDATED AND THE APPROPRIATE NOTIFICATION MAILED TO THE OWNER. THIS SECOND COPY SHOULD THEN BE SUBMITTED TO THE ADDRESS LISTED BELOW IN THE PREVIOUSLY SUPPLIED YELLOW CAMPAIGN ENVELOPES.

GMC TRUCK DIVISION GENERAL MOTORS CORPORATION 101 UNION STREET PLYMOUTH, MICHIGAN 48170

OWNER NOTIFICATION

OWNERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GMC TRUCK DIVISION (SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN). A LISTING OF OWNER NAMES AND ADDRESSES HAS BEEN FURNISHED TO THE INVOLVED DEALERS TO ENABLE DEALERS TO FOLLOW UP WITH OWNERS INVOLVED IN THIS CAMPAIGN. THIS LISTING MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THIS CAMPAIGN.

SERVICE PROCEDURE

1. INSERT A BOLT, 2 WASHERS, AND A NUT WHERE NEEDED ON EACH SIDE OF THE WEIGHT DISTRIBUTION TRAILER HITCH. (SEE FIGURE 1.)

2. TORQUE THE BOLTS INSTALLED IN STEP 1 TO 80-100 N.M (59-74 LB. FT.).

3. VERIFY THAT THE OTHER 4 BOLTS ARE TORQUED TO 80-100 N.M (59-74 LB.FT.).

PARTS INFORMATION

PART NUMBER DESCRIPTION QUANTITY 11509421 TRAILER HITCH 2 BOLT 15531205 WASHER 4 11515750 NUT 2

WARRANTY INFORMATION

DEALERS SHOULD SUBMIT AN ACCURATELY FILLED OUT WARRANTY REPAIR ORDER ON EACH VEHICLE COMPLETED UNDER THIS CAMPAIGN.

LABOR DESCRIPTION *TIME OPERATION ALLOWANCE NUMBER V 8820 INSTALL AND TORQUE 0.3 HR. TWO NEW FASTENERS. VERIFY TORQUE OF THE OTHER FOUR FASTENERS.

* FOR DEALER TO RECEIVE ADMINISTRATIVE TIME ALLOWANCE ASSOCIATED WITH THIS CAMPAIGN, ADD 0.1 HOUR TO THE LABOR OPERATION TIME ALLOWANCE.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR BALL POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN FOR PERIODIC SERVICING BY THE OWNER.

APPLY "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

ADMINISTRATIVE PROCEDURE

PROCEDURES COVERING THIS CAMPAIGN ARE OUTLINED IN SECTION V OF YOUR DEALERSHIP'S "GMC TRUCK WARRANTY CLAIMS PROCESSING MANUAL" #P9119.

GMC TRUCK BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR GMC TRUCK DEALER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

** SAMPLE LETTER ** -------------------

DEAR GMC TRUCK OWNER:

THIS NOTICE IS SENT TO YOU IN ACCORDANCE WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT.

GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1994 C/K SHORT BOX EXTENDED CAB PICKUP TRUCKS EQUIPPED WITH A WEIGHT DISTRIBUTION TRAILER HITCH (VR4) OPTION. SOME OF THESE PICKUP TRUCKS WERE SHIPPED WITH ONLY TWO OF THE THREE SPECIFIED TRAILER HITCH FASTENERS PER SIDE. UNDER MAXIMUM TOWING CONDITIONS, THE EXISTING FASTENERS COULD LOOSEN, FAIL AND, IF TOWING, A TRAILER COULD SEPARATE FROM THE TRUCK AND CAUSE A VEHICLE CRASH.

TO PREVENT THIS CONDITION FROM OCCURRING, DEALERS ARE TO INSTALL A BOLT, TWO WASHERS, AND A NUT, ON EACH SIDE OF THE TRAILER HITCH PLATFORM.

INSTRUCTIONS FOR PERFORMING THIS SERVICE HAVE BEEN SENT TO YOUR GMC TRUCK DEALER AND PARTS ARE AVAILABLE. PLEASE CONTACT YOUR DEALER TO ARRANGE A SERVICE DATE. THE LABOR TIME NECESSARY TO PERFORM THIS CORRECTION WILL BE APPROXIMATELY 20 MINUTES. PLEASE ASK YOUR DEALER HOW MUCH ADDITIONAL TIME WILL BE NEEDED TO PROCESS YOUR VEHICLE.

YOUR GMC TRUCK DEALER IS BEST EQUIPPED TO PROVIDE SERVICE TO ENSURE YOUR VEHICLE IS CORRECTED AS PROMPTLY AS POSSIBLE. HOWEVER, IF YOU TAKE YOUR VEHICLE TO YOUR DEALER ON THE AGREED SERVICE DATE AND THEY DO NOT S SERVICE THIS CONDITION ON THAT DATE OR WITHIN FIVE DAYS, WE RECOMMEND YOU CONTACT GMC TRUCK CONSUMER RELATIONS BY TELEPHONE. CONSUMER RELATIONS WILL ASSIST YOU AND YOUR DEALER IN GETTING YOUR VEHICLE CORRECTED. THE TELEPHONE NUMBER OF THE CONSUMER RELATIONS OFFICE IS LISTED IN YOUR WARRANTY AND OWNER ASSISTANCE INFORMATION MANUAL.

AFTER CONTACTING YOUR DEALER AND GMC TRUCK DIVISION, IF YOU ARE STILL NOT SATISFIED THAT WE HAVE DONE OUR BEST TO REMEDY THIS CONDITION WITHOUT CHARGE WITHIN A REASONABLE TIME, YOU MAY WISH TO WRITE THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, 400 SEVENTH STREET, S.W., WASHINGTON, D.C., 20590, OR CALL 800-424-9393 (WASHINGTON, D.C. RESIDENTS USE 366-0123).

THE ENCLOSED POSTAGE PAID OWNER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION TO YOUR VEHICLE IN THE SHORTEST POSSIBLE TIME. IF YOU HAVE SOLD OR TRADED YOUR VEHICLE, PLEASE FURNISH US COMPLETE NAME AND ADDRESS OF THE PERSON YOU SOLD OR TRADED YOUR VEHICLE TO AND RETURN THE CARD TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR SAFETY AND CONTINUED SATISFACTION WITH OUR PRODUCT.

GMC TRUCK DIVISION GENERAL MOTORS CORPORATION

94C11 ENCLOSURE